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Aladdin Client Success Manager

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BlackRock Investments

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Location:
United Kingdom , Edinburgh

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

BlackRock is one of the world’s preeminent asset management firms and a premier provider of global investment management, risk management and advisory services. As a member of one of BlackRock’s fastest growing areas, you will have the technical and client-facing skillset to work on the complete investment lifecycle – leveraging cutting edge technology to help some of the largest institutions and investors in the world.

Job Responsibility:

  • Own, alongside client team, the comprehensive oversight and delivery of service for clients of the Aladdin® business, connecting multiple partner teams to deliver a cohesive client experience
  • Own relationships with client SME’s, “super-users” of the platform and C-level communication on projects status
  • Develop a deep understanding of your client’s business objectives, and leverage Aladdin expertise to achieve their organizational goals and regulation needs
  • Build strong relationships within BlackRock Solutions, in support of your clients
  • Utilize Aladdin’s suite of risk modeling, trade, compliance, and post-trade capabilities to deliver best-in-class solutions for our clients
  • Work closely with Aladdin product managers, developers, financial modelers and specialists to further the value proposition of the Aladdin platform
  • Contribute to cross-functional initiatives aimed at reducing client issues
  • Implement internal process adjustments to elevate client experience and reduce incident count
  • Ensure timely and accurate day-to-day BAU client support, in partnership with internal teams
  • Host service KPI meetings and oversee holistic service metrics, proactively monitoring inquiry health
  • Adapt internal best practices to improve aspects of service as identified in KPI metrics
  • Identify workflow gaps and areas for synergy across client base and work with partner teams to implement solutions in mass

Requirements:

  • 6+ years of experience in financial services, Technology, Consulting or Buy Side firm
  • A working understanding of equity, fixed income, alternatives, and derivative markets. Analytics or compliance, trading, and operations with experience in advising clients and/or adapting technology solutions for portfolio strategies, portfolio optimization, risk assessments, and performance attribution or post-trade workflows
  • Familiarity with buy-side investment management workflows, proficient in market trends
  • A consultative approach to understanding client needs and a passion for solving problems
  • Well organized with the ability to manage multiple priorities with a hands-on approach
  • Strong interest in technology and an aptitude for learning new systems
  • Emotional ownership, pride in what you do and a strong team ethos
  • Excellent interpersonal skills with the ability to develop lasting partnerships with client’ senior management
  • Superior communication and presentation skills, with the ability to convey complex concepts simply and clearly to clients
  • Self-starter who enjoys a fast-paced, high-intensity environment and works well as part of a multi-disciplinary global team
  • Business fluent, excellent communication and presentation skills

Nice to have:

  • Direct portfolio / risk management, trading, compliance, or operations analyst experience
  • Proficiency in working with large sets of data
  • A working knowledge of SQL, UNIX, VBA, R, Python, or similar tools, and/or Aladdin
What we offer:
  • Retirement investment and tools designed to help you in building a sound financial future
  • Access to education reimbursement
  • Comprehensive resources to support your physical health and emotional well-being
  • Family support programs
  • Flexible Time Off (FTO)

Additional Information:

Job Posted:
February 20, 2026

Expiration:
February 25, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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