Aladdin Client Experience Job at BlackRock Investments (New York)

New

Client Experience Associate

This role sits within Preqin, a part of BlackRock. Preqin plays a key role in ho...

Location

United Kingdom , London

Salary:

Not provided

BlackRock Investments

Expiration Date

February 27, 2026

Requirements

3+ years of experience in Client Success, Client Experience, or other client facing roles within finance, SaaS, tech or related industries
Ability to be a team player and take initiative assisting peers
Solutions-oriented mindset
Excel at building strong relationships, both internally and externally, with a collaborative and transparent approach
Promote open, honest communication and encourage cross-functional alignment
Thrive in entrepreneurial environments, showing resilience and agility in navigating ambiguity
Full professional proficiency in French
Based in London or Paris

Job Responsibility

Build deep, consultative partnerships with client subject matter experts, superusers, and key stakeholders
Partner with the Preqin Client Engagement team to deliver a seamless, coordinated client experience across onboarding, adoption, and renewal
Develop a sharp understanding of client objectives and align Preqin’s capabilities to support those business priorities
Master Preqin’s data and its application across client workflows and analytics, while deepening expertise in eFront and Aladdin to support integrated private market solutions
Identify upsell and cross-sell opportunities, collaborating with Client Engagement and Sales teams to grow account value
Partner with Product, Data, and Engineering to resolve issues, escalate concerns, and bring the client voice into roadmap planning
Strengthen alignment across the Aladdin Client Business to ensure clients experience a cohesive, high quality support model post-acquisition
Contribute to initiatives that reduce operational friction, streamline internal processes, and uplift the overall client experience

What we offer

Retirement investment and tools designed to help you in building a sound financial future
Access to education reimbursement
Comprehensive resources to support your physical health and emotional well-being
Family support programs
Flexible Time Off (FTO)

Fulltime

!

New

Aladdin Client Transformations Vice President

BlackRock runs on Aladdin. It has always been at the core of BlackRock. Aladdin®...

Location

United States , New York, NY; San Francisco, CA; Atlanta, GA

Salary:

147500.00 - 195000.00 USD / Year

BlackRock Investments

Expiration Date

February 27, 2026

Requirements

5+ years’ work experience within the financial services industry, preferably in a technical capacity
Multi-asset understanding of Equity, Fixed Income, Derivative and FX Trading
Deep understanding of trade execution and preferably post-trade workflows
Knowledge of buy-side processes and understanding of investment management workflows
Experience with order management systems and experience working directly with senior traders
Familiarity with Execution Management Systems, Broker/Dealers, Dark Pools and other ECNs
Superior communication and presentation skills, with the ability to convey complex concepts
Well organized with the ability to manage multiple priorities with a hands-on approach
Customer service oriented and experience facing off with clients
SQL Proficiency

Job Responsibility

Develop a through understanding of client objectives and take strong emotional ownership to deliver effective solutions utilizing Aladdin
Engage the clients’ key stakeholders to identify and document business requirements, ensuring alignment with Aladdin transformation goals
Partner closely with internal and external implementation teams to redesign and deploy strategic business trading workflows
Collaborate closely with the Client’s senior management team (Chief Operational Officer, Head of Trading and Investment Desk Leads) and provide strong leadership throughout the Aladdin implementation
Work directly with the Client to create and administer the implementation project plan, as well as the coordination of resources across multiple functional areas
Lead and deploy Aladdin configuration, testing and user training to ensure clients take full advantage of the Aladdin suite of products and tools, leveraging an in-depth knowledge of Aladdin functionality and workflows
Work closely with the client and Aladdin Product Managers to support client development needs
Participate in Aladdin business development activities assisting in Platform demonstrations as well as system validations and due diligence meetings with prospective clients
Actively manage client communications regarding Aladdin product changes and configurations, as related to Aladdin onboarding
Aid in developing improved practices to make the Implementation model more efficient with each new implementation

What we offer

Annual discretionary bonus
Healthcare
Leave benefits
Retirement benefits
Strong retirement plan
Tuition reimbursement
Comprehensive healthcare
Support for working parents
Flexible Time Off (FTO)

Fulltime

!

New

Director, Preqin Client Experience

The Director, APAC Customer Success Leader serves as a senior Client Experience ...

Location

Singapore , Singapore

Salary:

Not provided

BlackRock Investments

Expiration Date

February 27, 2026

Requirements

7+ years of experience in Client Success, Client Experience, or other client facing roles within finance, SaaS, tech or related industries
3+ years of leadership experience, managing teams or coaching junior colleagues
Full professional proficiency in other Asian languages to support clients in Asia will be a plus, not a must
example Japanese, Mandarin etc.

Job Responsibility

Partner with the Preqin Client Engagement team to deliver a seamless, end-to-end client journey that drives adoption, satisfaction, and retention
Build trusted relationships with client subject matter experts, “super-users”, and key stakeholders, serving as a domain expert and consultant on private markets data and workflow solutions
Develop a deep understanding of client business objectives and align Preqin’s capabilities to help achieve their goals
Master Preqin’s data and its application across client workflows and analytics, while deepening expertise in eFront and Aladdin to support integrated private markets solutions
Identify upsell and cross-sell opportunities, collaborating with Client Engagement and Sales teams to grow account value
Work cross-functionally with Preqin Client Engagement, Product, Data and Service teams to resolve issues, escalate concerns, and advocate for client needs in roadmap planning
Foster strong internal relationships across the Aladdin Client Business to support client success
Contribute to initiatives that reduce client issues, improve internal processes, and elevate the overall client experience.

What we offer

Strong retirement plan
tuition reimbursement
comprehensive healthcare
support for working parents
Flexible Time Off (FTO)

Fulltime

!

New

Aladdin Client Success Manager

BlackRock is one of the world’s preeminent asset management firms and a premier ...

Location

United Kingdom , Edinburgh

Salary:

Not provided

BlackRock Investments

Expiration Date

February 25, 2026

Requirements

6+ years of experience in financial services, Technology, Consulting or Buy Side firm
A working understanding of equity, fixed income, alternatives, and derivative markets. Analytics or compliance, trading, and operations with experience in advising clients and/or adapting technology solutions for portfolio strategies, portfolio optimization, risk assessments, and performance attribution or post-trade workflows
Familiarity with buy-side investment management workflows, proficient in market trends
A consultative approach to understanding client needs and a passion for solving problems
Well organized with the ability to manage multiple priorities with a hands-on approach
Strong interest in technology and an aptitude for learning new systems
Emotional ownership, pride in what you do and a strong team ethos
Excellent interpersonal skills with the ability to develop lasting partnerships with client’ senior management
Superior communication and presentation skills, with the ability to convey complex concepts simply and clearly to clients
Self-starter who enjoys a fast-paced, high-intensity environment and works well as part of a multi-disciplinary global team

Job Responsibility

Own, alongside client team, the comprehensive oversight and delivery of service for clients of the Aladdin® business, connecting multiple partner teams to deliver a cohesive client experience
Own relationships with client SME’s, “super-users” of the platform and C-level communication on projects status
Develop a deep understanding of your client’s business objectives, and leverage Aladdin expertise to achieve their organizational goals and regulation needs
Build strong relationships within BlackRock Solutions, in support of your clients
Utilize Aladdin’s suite of risk modeling, trade, compliance, and post-trade capabilities to deliver best-in-class solutions for our clients
Work closely with Aladdin product managers, developers, financial modelers and specialists to further the value proposition of the Aladdin platform
Contribute to cross-functional initiatives aimed at reducing client issues
Implement internal process adjustments to elevate client experience and reduce incident count
Ensure timely and accurate day-to-day BAU client support, in partnership with internal teams
Host service KPI meetings and oversee holistic service metrics, proactively monitoring inquiry health

What we offer

Retirement investment and tools designed to help you in building a sound financial future
Access to education reimbursement
Comprehensive resources to support your physical health and emotional well-being
Family support programs
Flexible Time Off (FTO)

Fulltime

Client Technology Solutions Manager

We are seeking a Client Technology Solutions Manager with a strong background in...

Location

Australia , Sydney

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Demonstrated experience in the Investment Banking or Asset Management industries, preferably in Custody, Fund Services, ETF Servicing, Transfer Agency, FX, Securities Lending or Middle Office areas
Ability to drive holistic operational processes and cross product technical solutions across product areas
Demonstrated client-facing experience with a concentration on technical relationship management and technical program delivery with proven success
Proven Project management skills focused on technical solutions delivery
Operate with a product and solutions mindset
Excellent stakeholder management skills, with the ability to build and maintain strong relationships with senior-level stakeholders, both internally and externally
Must possess highly professional presence
Excellent communication and relationship-building skills
Must possess ability to lead working sessions and senior client presentations
Ability to drive consensus and manage differing points of view with composure

Job Responsibility

Client Facing Solutions: Engage directly with clients in the financial services industry to understand their needs and develop tailored solutions
Problem Solving & Solution Delivery: Identify client pain points, propose innovative technology-oriented solutions, and overs their implementation to ensure delivery of high-quality results
Change Management: Lead change initiatives for clients, ensuring seamless transitions and the adoption of new technologies and processes
Program Management: Drive program success from initiation through execution, ensuring that goals, timelines and deliverables are met
Business Re-Engineering: Partner with cross-functional teams to analyze existing processes, identify inefficiencies, and design technology-driven enhancements
Stakeholder Management: Build and maintain strong relationships with senior-level stakeholders, including C-Suite executives, to align solutions with business strategies and goals
Technology Focus: Stay up to date with industry technology trends and integrate relevant innovations into client solutions and internal process
End-to-End Delivery: Define, design, and deliver end-to-end solutions that are scalable, sustainable, and meet both business and technical requirements

Fulltime

New

Client Success Manager

Aladdin is BlackRock’s central technology platform that connects the key functio...

Location

United States , Atlanta

Salary:

105000.00 - 130000.00 USD / Year

BlackRock Investments

Expiration Date

February 27, 2026

Requirements

A working understanding of the financial services, and experience advising clients and/or adapting technology solutions within the investment life cycle
Familiarity with buy-side investment management workflows, proficient in market trends
Previous experience in a client- or customer-facing environment, with a focus on delivering excellent service
A consultative approach to understanding client needs and a passion for solving problems
Excellent written and verbal communication skills, with the ability to navigate complex or sensitive situations, listen actively, and respond with empathy and professionalism
Eagerness to explore new technologies and adeptness in promptly implementing newfound knowledge
Proficient in managing various tasks simultaneously, showcasing excellent organization and problem-solving capabilities, adept at working independently and in a team setting
Analyzing situations with attention to detail
Enthusiasm for learning in a fast-paced, evolving environment

Job Responsibility

Customer success management: Responsible for coordinating and leading all aspects of the service
linking various partner teams to ensure a unified client experience
Escalation ownership: Responsible for client service oversight and critical inquiry management through ServiceNow
Cross functional collaboration: Partner with internal teams to troubleshoot issues, advocate for client needs and improve service delivery
Client health monitoring: Track client satisfaction, identify risks or opportunities, and proactively recommend solutions
Be present with our clients: Visit clients on-site to build stronger relationships, understand their unique needs in context, and ensure we deliver solutions that truly support their goals
KPI & Service reviews: Lead client KPI tracking and quarterly service reviews in partnership with the Client Engagement team and clients
Be a student every day: We foster a culture of ongoing learning. Expand your insight into our clients, their organizations, and our product to consistently elevate our service quality
Team leadership & Development: Provide guidance, mentorship and support to Client Success Specialists, fostering professional growth and ensuring high-quality client interactions

What we offer

Annual discretionary bonus
Healthcare
Leave benefits
Retirement benefits
Strong retirement plan
Tuition reimbursement
Comprehensive healthcare
Support for working parents
Flexible Time Off (FTO)

Fulltime

!

New

Client Success Manager

Aladdin is BlackRock’s central technology platform that connects the key functio...

Location

United States , New York

Salary:

110000.00 - 145000.00 USD / Year

BlackRock Investments

Expiration Date

February 27, 2026

Requirements

A working understanding of the financial services, and experience advising clients and/or adapting technology solutions within the investment life cycle
Familiarity with buy-side investment management workflows, proficient in market trends
Previous experience in a client- or customer-facing environment, with a focus on delivering excellent service
A consultative approach to understanding client needs and a passion for solving problems
Excellent written and verbal communication skills, with the ability to navigate complex or sensitive situations, listen actively, and respond with empathy and professionalism
Eagerness to explore new technologies and adeptness in promptly implementing newfound knowledge
Proficient in managing various tasks simultaneously, showcasing excellent organization and problem-solving capabilities, adept at working independently and in a team setting
Analyzing situations with attention to detail
Enthusiasm for learning in a fast-paced, evolving environment

Job Responsibility

Customer success management: Responsible for coordinating and leading all aspects of the service
linking various partner teams to ensure a unified client experience
Escalation ownership: Responsible for client service oversight and critical inquiry management through ServiceNow
Cross functional collaboration: Partner with internal teams to troubleshoot issues, advocate for client needs and improve service delivery
Client health monitoring: Track client satisfaction, identify risks or opportunities, and proactively recommend solutions
Be present with our clients: Visit clients on-site to build stronger relationships, understand their unique needs in context, and ensure we deliver solutions that truly support their goals
KPI & Service reviews: Lead client KPI tracking and quarterly service reviews in partnership with the Client Engagement team and clients
Be a student every day: We foster a culture of ongoing learning. Expand your insight into our clients, their organizations, and our product to consistently elevate our service quality
Team leadership & Development: Provide guidance, mentorship and support to Client Success Specialists, fostering professional growth and ensuring high-quality client interactions

What we offer

Strong retirement plan
tuition reimbursement
comprehensive healthcare
support for working parents
Flexible Time Off (FTO)
annual discretionary bonus
leave benefits
retirement benefits

Fulltime

!

New

Aladdin Client Transformations Associate - Front Office

The Aladdin Client Transformations Associate - Front Office role involves implem...

Location

United States , New York, NY; Washington, DC; San Francisco, CA; Atlanta, GA

Salary:

115000.00 - 147500.00 USD / Year

BlackRock Investments

Expiration Date

April 24, 2026

Requirements

Familiarity with portfolio management workflows and investment analytics as a buy side technology provider or as a front office practitioner, with at least 6 years of relevant industry experience
Strong familiarity with capital markets instruments, equities, fixed income, private markets, derivatives, and the associated analytics or investment life cycle
Experience implementing scalable and repeatable business processes, including program management and control frameworks
Excellent interpersonal skills with a proven ability to build relationships with internal and client stakeholders
Excellent creative, analytical, and technology skills with an entrepreneurial approach to large, complex projects, and the ability to execute autonomously and in cross functional teams
Enjoys a fast paced, high intensity, and complex environment, troubleshooting time critical issues and working with people
Strong attention to detail, a proactive approach, and a hands-on mindset
Working proficiency with SQL and at least one general purpose language, for example Python or similar, and comfort with RESTful APIs and JSON data structures
Progress toward or completion of globally recognized professional designations, for example FRM, CFA, CAIA, or similar
Local language proficiency (verbal/written)

Job Responsibility

Collaborate closely with the client’s project team, for example program managers, risk managers, portfolio managers, technologists, and provide leadership throughout the Aladdin implementation
Engage the client’s key leaders to understand, redesign, and deploy strategic business workflows across the investment cycle, including pre trade decisioning, order management, trading, investment operations, risk management, compliance, oversight, closed book accounting, and performance measurement and attribution
Facilitate and document investment and operational workflow design sessions for various asset classes, including equities, fixed income, alternatives, derivatives, and related workflows
Gain in depth knowledge of Aladdin functionality and workflows, and develop industry expertise, for example pensions, insurers, asset managers, to ensure clients take full advantage of the suite of Aladdin products and workflows
Coordinate and assist, and where appropriate lead, client specific Aladdin configuration, testing, and user training
Work closely with the client and Aladdin Product Managers to support client development needs, including API enabled use cases and data exchange
Work closely with the client and key internal functional teams to ensure the full range of capabilities are considered during an Aladdin implementation, and to align to standard methodologies and integration patterns
Participate in Aladdin business development activities, assisting in platform demonstrations, implementation pre-planning, and client due diligence as a product and workflow subject matter authority
Actively manage client communications regarding Aladdin product changes and configurations related to onboarding, including release impacts and configuration decisions
Comfort with periodic regional and international travel based on client location and project needs

What we offer

Annual discretionary bonus
Healthcare
Leave benefits
Retirement benefits
Strong retirement plan
Tuition reimbursement
Comprehensive healthcare
Support for working parents
Flexible Time Off (FTO)

Fulltime

Aladdin Client Experience

BlackRock Investments

Location:
United States , New York

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 20, 2026

Expiration:
February 27, 2026

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Job Description:

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