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This role sits within Preqin, a part of BlackRock. Preqin plays a key role in how we are revolutionizing private markets data and technology for clients globally, complementing our existing Aladdin technology platform to deliver investment solutions for the whole portfolio. The Preqin Client Engagement team manages the partnerships formed with each Preqin client and is the trusted advisor, problem solver and business partner to Preqin clients. They are the key point of contact and are charged with driving, deepening and growing the relationship over time through data, product and analytics knowledge. You are highly passionate about understanding the needs and evolving priorities of client organizations and on providing analytical and investment process solutions that demonstrate the capabilities of the entire BlackRock Solutions organization.
Job Responsibility:
Ownership of Preqin’s strategic relationships including engagement, client satisfaction, retention and growth
Establish governance with senior stakeholders and business leads
Builds a deep understanding of client’s strategic objectives and the applicability of Preqin in the client’s investment workflows and analytics
Sets commercial and engagement strategy for client accounts
Accountable for managing the renewal process
Identifies upselling opportunities and partners with Business Development to drive harvesting targets, and jointly execute the upsell opportunities
Preempt churn risk through deep understanding of adoption and needs of the client
Coordinate adoption and service efforts with Client Experience and Service to drive successful client outcomes
Partner with Marketing to influence and ensure effective campaigns that strengthen client engagement efforts
Collaborate with Product, Data, Engineering and other teams by sharing client feedback, themes and trends to help shape our roadmap and priorities
Partners and coordinates with Aladdin and BlackRock teams on joint clients and commercial opportunities
Requirements:
5+ years of sales experience in a sales and/or account management role within financial services, alternative investments, or B2B SaaS sales
Demonstrable success and a record of hitting quota and sales target
Negotiation skills as it relates to upsells and cross-selling
Working knowledge of the financial market data space, alternative assets, and financial services industries
Robust interpersonal skills and strong professional acumen with excellent written and verbal communication skills
Comfortable liaising with both BlackRock's clients and colleagues at all levels
Excellent attention to detail and analytical skills with a thirst and aptitude for problem solving and willingness to go the deliver positive outcomes
Accountable, motivated, diligent and results driven work ethic
Strong planning and organizational skills with the ability to manage and control their own priorities to meet deadlines
A desire to be a phenomenal teammate, able to integrate and build rapport quickly
Excellent knowledge of Microsoft software such as Outlook, Word, Excel and PowerPoint and Information Technology skills