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Provide client and technical support for veterinarian clinic customers who utilize Telemedicine services. Identify, troubleshoot and resolve connectivity problems encountered when transferring images from the client system to AIS proprietary systems.
Job Responsibility:
Provide client and technical support for veterinarian clinic customers who utilize Telemedicine services
Identify, troubleshoot and resolve connectivity problems encountered when transferring images from the client system to AIS proprietary systems
Provide professional and quality client service and data transfer expertise
Responsible for customer software configuration for new clients
Assist with final testing to ensure the solution is working before the support call is ended
Complete software configuration for servers, acquisitions, and review work stations
Use established systems to monitor progress, track problem resolution, identify patterns of failure, and communicate unresolved problems to management
Prioritize and complete work on schedule to meet client expectations
May manage escalated issues with other internal/external groups to ensure resolution
Works with vendors to resolve connectivity issues, research and test possible solutions, and implement solutions
Assist AIS clients in improving image quality
May be asked to participate in enterprise initiatives, special projects, and other duties as assigned
Requirements:
2 years of veterinary technician experience or equivalent
RVT/LVT Preferred
Fluent in English
A High School Diploma required, Associates in computer related preferred
Typically 2 year's computer service experience helpful