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Antech Diagnostics Logo Antech Diagnostics · IT - Administration

Ais Technical Support- Temporary

United States 31.94 - 36.50 USD / Hour · Job Posted May 16, 2026
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Job Description

Provide client and technical support for veterinarian clinic customers who utilize Telemedicine services. Identify, troubleshoot and resolve connectivity problems encountered when transferring images from the client system to AIS proprietary systems.

Job Responsibility

  • Provide client and technical support for veterinarian clinic customers who utilize Telemedicine services
  • Identify, troubleshoot and resolve connectivity problems encountered when transferring images from the client system to AIS proprietary systems
  • Provide professional and quality client service and data transfer expertise
  • Responsible for customer software configuration for new clients
  • Assist with final testing to ensure the solution is working before the support call is ended
  • Complete software configuration for servers, acquisitions, and review work stations
  • Use established systems to monitor progress, track problem resolution, identify patterns of failure, and communicate unresolved problems to management
  • Prioritize and complete work on schedule to meet client expectations
  • May manage escalated issues with other internal/external groups to ensure resolution
  • Works with vendors to resolve connectivity issues, research and test possible solutions, and implement solutions
  • Assist AIS clients in improving image quality
  • May be asked to participate in enterprise initiatives, special projects, and other duties as assigned

Requirements

  • 2 years of veterinary technician experience or equivalent
  • RVT/LVT Preferred
  • Fluent in English
  • A High School Diploma required, Associates in computer related preferred
  • Typically 2 year's computer service experience helpful

What we offer

  • Paid Time Off & Holidays
  • Medical, Dental, Vision (Multiple Plans Available)
  • Basic Life (Company Paid) & Supplemental Life
  • Short and Long Term Disability (Company Paid)
  • Flexible Spending Accounts/Health Savings Accounts
  • Paid Parental Leave
  • 401(k) with company match
  • Tuition/Continuing Education Reimbursement
  • Life Assistance Program
  • Pet Care Discounts
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