Airtac structure end to end leader

• Ensure and maintain continuous means of communication with customers
• Work in conjunction with customer Maintenance Control Centre personnel in analyzing the scenarios of an AOG situation and identify the most efficient solution tailored to the Customer request
• Provide the best immediate recommendations to customers while avoiding potential liability issues and ensuring safety
• Identify reusable solution that may be applied for the resolution of a specific AOG situation
• Identify autonomy limits by initiating a support request to AIRTAC Toulouse team when AOG resolution requires Engineering support competences
• Ensure spare availability is managed with appropriate level of priority with Airbus COD/Suppliers AOG desks
• Timely manage and respond to all Customer technical AOG and work stoppage in service requests System
• Ensure the solution addresses all technical aspects across all affected ATA chapters
• Detect and report when room for improvement are identified in AOG resolution in order to launch corrective actions
• Contribute to the capitalisation and the sharing of the best practices

• Bachelor/Master degree in Aircraft structure repair relevant major
• 3 year experience in the aircraft structure repair domain
• Fluent English and Chinese both in written and oral speaking
• Good personal and persuasion skills, good leadership skills
• Understands Customer operational constraints
• Solution oriented
• Preferably experienced in Customer Services business and in AOG management
• Good co-ordination and relational skills to deal with Customers, and other Airbus departments under time pressure
• Technical experience necessary, with broad knowledge of Airbus systems and structure
• Airline maintenance/engineering experience will be appreciated
• Ability to cope with highly demanding environment
• Ability to work in shifts (24/7)
• Well organized and rigorous
• Tenacious, agile, flexible and team player

Airline maintenance/engineering experience