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Airtac structure end to end leader

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Airbus

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Location:
China , Beijing Area

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Being part of Airbus Commercial Customer Services, you will evolve in a unique environment, within the Customer Care Centre Operations (Airbus AOG Technical Centre - AIRTAC), where we provide 24/7 technical support to our worldwide customers. You will be accountable for the delivery of End to End solutions in urgent situations experienced by worldwide Airbus customers, especially Chinese customers.

Job Responsibility:

  • Ensure and maintain continuous means of communication with customers
  • Work in conjunction with customer Maintenance Control Centre personnel in analyzing the scenarios of an AOG situation and identify the most efficient solution tailored to the Customer request
  • Provide the best immediate recommendations to customers while avoiding potential liability issues and ensuring safety of the passengers, A/L personnel and A/C in compliance with Airworthiness regulations
  • Identify reusable solution that may be applied for the resolution of a specific AOG situation
  • Identify his autonomy limits by initiating a support request to AIRTAC Toulouse team when AOG resolution requires Engineering support competences
  • Ensure spare availability is managed with appropriate level of priority with Airbus COD/Suppliers AOG desks, so that parts are made available to the customers in the shortest possible time frame
  • Timely manage and respond to all Customer technical AOG and work stoppage in service requests System
  • Ensure the solution addresses all technical aspects across all affected ATA chapters
  • Detect and report when room for improvement are identified in AOG resolution in order to launch corrective actions
  • Contribute to the capitalisation and the sharing of the best practices

Requirements:

  • Bachelor/Master degree in Aircraft structure repair relevant major
  • 3 year experience in the aircraft structure repair domain
  • Fluent English and Chinese both in written and oral speaking
  • Good personal and persuasion skills
  • Good leadership skills
  • Understands Customer operational constraints
  • Solution oriented
  • Preferably experienced in Customer Services business and in AOG management
  • Good co-ordination and relational skills to deal with Customers, and other Airbus departments under time pressure
  • Technical experience necessary, with broad knowledge of Airbus systems and structure
  • Airline maintenance/engineering experience will be appreciated
  • Ability to cope with highly demanding environment
  • Ability to work in shifts (24/7)
  • Well organized and rigorous
  • Tenacious, agile, flexible and team player

Nice to have:

  • Preferably experienced in Customer Services business and in AOG management
  • Airline maintenance/engineering experience will be appreciated

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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