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We are looking for Airport Travel Advisors to join our award-winning team, based at Edinburgh Airport & Waverley Bridge. You will deliver a first-class end to end customer experience whilst maintaining the highest levels of customer satisfaction. Maximising each interaction with customers by combining excellent sales service and product knowledge, with onward travel information including the Lothian tourism portfolio and wider city connections. Please note this is an outdoor role, with shifts from 0700 until 2400 hours, 7 days a week.
Job Responsibility:
As an ambassador you will optimise each customer interaction and foster brand loyalty
You will be responsible for providing our customers with clear and correct product information to ensure that they have an excellent customer experience
You will advise the best option of ticket(s) available to our customers – individual and/or groups
You will be expected to maintain a high level of knowledge of the whole Lothian network and proactively make recommendations to customers to suit their travel needs
You will be required to assist customers to board the bus and ensure that the service leaves on time
You will be required to maintain the Information areas, e.g., refill leaflets as required, ensuring the area is clean, clear, and presentable at all times
When working at Edinburgh Airport you will support with any incidents e.g., bus breakdown, contacting appropriate people etc
You may need to carry out your role from a different location as required
Requirements:
Helpful and friendly to ensure you create an excellent customer experience
Able to communicate effectively – active listening to ensure understanding of requirements
Be technology proficient to support customer needs – e.g., use iPads, MTickets, Contactless payments
Has great attention to detail, accuracy when dealing with ticket sales and follows due process
Ability to assess risks, prioritise actions and solve problems logically and safely
Displays high standard of personal appearance, tidiness, and timekeeping
Be an excellent team player
Nice to have:
Previous experience of the bus or transport industry
Can speak a second language
Able to assist with luggage
What we offer:
An allowance will be paid for shifts ending after 2000 hours
Staff travelcard – travel free all year on our buses and Edinburgh Trams
Discounted travel for a friend or family member
Full uniform is provided which is suitable for the role
Access to a range of benefits including discounts for hundreds of retailers