Airport Transport Team Leader

• Lead, motivate and develop airport teams, promoting high performance, collaboration and a positive working environment
• Own team planning and scheduling, ensuring staffing levels are aligned with operational demand, peak periods and client requirements
• Ensure consistent delivery of airport operations in line with Intercruises standards and cruise line expectations
• Act as the senior escalation point for operational incidents, managing disruptions calmly and effectively to minimize impact on guests and partners
• Prepare and oversee airport operations during peaks of demand, clashing schedules or colleague absence, ensuring continuity of service
• Work closely with internal departments and business units to support operational needs and continuous improvement initiatives
• Build and maintain strong working relationships with airport stakeholders, including Airport Authorities, AENA and service partners, representing Intercruises professionally at all times
• Maintain clear and timely communication with port operations regarding flight delays, incidents or changes impacting arrivals
• Oversee completion of post operation and invoicing reports, ensuring accuracy, compliance and adherence to internal procedures
• Monitor operational performance and address issues proactively, identifying opportunities to improve efficiency, service quality and team capability
• Lead by example on safety, compliance, wellbeing and customer focus, embedding company standards into daily operations

• Proven experience leading operational teams, ideally within airport, transport or logistics environments
• Strong planning, organisational and administrative skills, with the ability to manage multiple priorities in a fast paced setting
• Confident decision maker who remains calm and solutions focused under pressure
• Strong communication and stakeholder management skills, with the ability to influence and collaborate effectively
• Customer focused mindset, with a high level of responsibility and accountability
• Strong problem solving and critical thinking skills
• Fully conversational in English and Spanish
• Must have the right to work in Spain and live in or close to Palma de Mallorca

Additional languages (German, French, Italian) are an advantage

• Discounts and multiple offers with TUI Club De Benefits
• Option to obtain a discounted private health insurance
• Pay for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub
• Growth opportunities tailored to your unique skills and expertise