Airport Team Leader Job at TUI (Manchester)

TUI Airport Team Leader

Become part of our famous TUI Destination Team as one of our Airport Team Leader...

Location

Spain , Palma de Mallorca

Salary:

23900.00 EUR / Year

TUI

Expiration Date

Until further notice

Requirements

Friendly and empathetic individual
Dedicated to making guests happy
Quick learner who masters technology and tools
Effective communicator who values diverse input
Naturally motivate and guide your team
Hold a driving license, have an own car
Fully conversational in English plus German or Dutch

Job Responsibility

Lead and empower your international airport team
Guide your team through changes
Ensure smooth airport operations
Monitor team’s performance & wellbeing
Support team development

What we offer

Company iPad & uniform
Work week of 39 hours with 2 days off
22 days of holiday + 2 extra days
Discounts and multiple offers with TUI Club De Benefits
Option to obtain discounted private health insurance
Paid training days
Free access to TUI Learning Hub, TUI Skills Academy & language lessons
Involvement in charity and sustainability initiatives

Fulltime

Airport Representative Team Leader

Our Customer Experience Airport Rep Team is an integral part of our business. Th...

Location

United Kingdom , Stansted

Salary:

30000.00 GBP / Year

TUI

Expiration Date

Until further notice

Requirements

Passionate about driving improved customer service and able to remain calm in high-pressure situations
Experience in holding difficult conversations with customers and staff face-to-face
High standard of written and conversational communication with good attention to detail
Ability to support a small team in resolving customer issues quickly and effectively
Ability to make informed decisions and review/resolve simple escalated situations, often with tight deadlines
Effective collaboration and networking skills, with the ability to work independently using your own initiative and the confidence to escalate incidents where appropriate
Ability to perform well in high pressure scenarios, multi-task and advocate for the wellbeing of customers and the team

Job Responsibility

Lead the shift, acting as the primary point of escalation and directing the team to where they are needed most
Proactively attend to customers' needs and ensure the team is effectively managed in their day-to-day tasks
Support the Customer Experience Airport Representatives and be a key contact for the Customer Operations Team, Ground Handling Agents, and Station Operations Coordinators at UK airports to ensure a seamless experience for our customers
Solve issues on the spot, face-to-face, for our customers on the day of travel, using pre-determined customer policies
Work on a shift pattern basis (includes weekends, bank holidays, and nights) to support the wider Customer Operations Team in responding to operational disruptions
Communicate incidents and customer trends daily to the Customer Operations Team and help the rep team find quick and efficient solutions
Obtain and communicate data during daily operational disruptions
Work at various UK airports as required, with pre-agreed petrol costs/expenses covered when not working at your pre-agreed base
Always ensure the best possible level of customer care and service, balancing business and commercial needs by monitoring your own monetary spend within your delegated authority
Manage the team, keeping each staff member accountable for their service delivered to customers

What we offer

Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
Excellent rates with foreign exchange and discounts with retailers
Discovery day – time to spend working at a local charity or community
Pension scheme and life assurance

Fulltime

Airport Representative Team Leader

Our Customer Experience Airport Rep Team is an integral part of our business. Th...

Location

United Kingdom , Stansted

Salary:

30000.00 GBP / Year

TUI

Expiration Date

Until further notice

Requirements

Passionate about driving improved customer service and able to remain calm in high-pressure situations
experience in holding difficult conversations with customers and staff face-to-face
high standard of written and conversational communication with good attention to detail
ability to support a small team in resolving customer issues quickly and effectively
ability to make informed decisions and review/resolve simple escalated situations, often with tight deadlines
effective collaboration and networking skills
ability to work independently using your own initiative
confidence to escalate incidents where appropriate
ability to perform well in high pressure scenarios and multi-task
advocate for the wellbeing of customers and the team

Job Responsibility

Lead the shift, acting as the primary point of escalation and directing the team to where they are needed most
proactively attend to customers' needs and ensure the team is effectively managed in their day-to-day tasks
support the Customer Experience Airport Representatives and be a key contact for the Customer Operations Team, Ground Handling Agents, and Station Operations Coordinators at UK airports
solve issues on the spot, face-to-face, for customers on the day of travel, using pre-determined customer policies
work on a shift pattern basis (includes weekends, bank holidays, and nights) to support the wider Customer Operations Team
communicate incidents and customer trends daily to the Customer Operations Team and help the rep team find quick and efficient solutions
obtain and communicate data during daily operational disruptions
work at various UK airports as required, with pre-agreed petrol costs/expenses covered when not working at your pre-agreed base
always ensure the best possible level of customer care and service, balancing business and commercial needs
manage the team, keeping each staff member accountable for service delivered to customers

What we offer

Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
health and wellbeing support in five key areas – Financial, Health, Social, Community and Career
excellent rates with foreign exchange and discounts with retailers
discovery day – time to spend working at a local charity or community
pension scheme and life assurance

Fulltime

Ground Handling Agent

The role of the Ground Handling Agent is broad to allow to allow flexibility in ...

Location

United Kingdom , London Gatwick

Salary:

27450.20 GBP / Year ▼

British Airways

Expiration Date

January 30, 2026

Requirements

Ideally you will be able to demonstrate previous manual handling experience, preferably in an outside environment in all weathers
Excellent communication skills
Must be flexible
Must be able to obtain and retain a full airside pass including a satisfactory criminal record check
Must be able to lift baggage and cargo weighing up to 32kg
Must hold a valid Full UK Driving Licence (Automatic or Manual)
Ability to work under pressure
Ability to work as part of a team
Strong team approach
Pragmatic and solution focused

Job Responsibility

To assist the Team Leader with the efficient operation of the chute / line / baggage sorting area
To carry out a range of other ramp duties, as delegated by the Team Leader during the offload, loading and air start, in accordance with agreed procedures and customer service level agreements, to ensure the safe and timely turnaround of aircraft
Delivery and collection of baggage to the aircraft side, re-flight unit / drop-off point
Delivery and collection of empty containers to / from the appropriate storage area
To collect, transport and load all passenger baggage and allocated freight onto a range of different types of customer aircraft in order to affect the timely turnaround of allocated flights in line with agreed procedures and health and safety regulations
To carry out daily operator checks and operate all vehicles and ramp equipment used during turnaround according to current standards and procedures, so as to minimise risk of injury to self and others and damage to customer aircraft
Ensuring that equipment is kept cleaning and tidy, stored in the corrected area and manner as well as the reporting of defective equipment
To liaise with the Gate Coordinator and the Team Leader about any perceived issues (e.g. misplaced baggage), so that problems can be swiftly resolved with minimal financial penalty to the business.
To co-operate, build relationships with and support team members / colleagues, willingly sharing knowledge and experience when needed to ensure continual improvements to service are made and Gatwick Ground Service’s reputation is seen as positive and professional
To demonstrate a high standard of behaviour and timekeeping in compliance with company codes and standards of conduct, to demonstrate professionalism with an inherent respect of colleagues, customer airline and passengers.

What we offer

Access to discounted flights known as hotline fares, standby tickets and concessions with British Airways and other code share airlines
If made permanent and after completing 1 full year of service, access to an Annual Bookable Concession flight of higher onload and cabin priority
Health benefits including free winter flu jab and access to the HSF Health Plan
Cycle to work scheme
Free staff parking
Discounts on public transport and airport food vendors
A generous leave allowance, increasing annually for the first 5 years of employment
Pension scheme
Overtime paid at time and a half during the week, and double time at weekends and Bank Holidays
Additional annual shift pay (£2,405.40)

Fulltime

Project director

We're looking for a Project Director who always operates at a high level. If you...

Location

Canada , Saint-Léonard

Salary:

105000.00 - 127500.00 CAD / Year

Randstad

Expiration Date

February 13, 2026

Requirements

Assertive but non-directive leadership (servant leader), capable of mobilizing the team through example, support, and coaching
Solid strategic thinking and the ability to structure information and processes in a rapidly transforming environment
Organization, rigor, and attention to detail to manage a significant volume of projects and administrative information
Excellent communication skills, capable of simplifying information and moving files forward with clarity for all stakeholders
Proficiency in construction project management software such as BlueBeam and Maestro
Ability to quickly learn the technical specificities of the field (roofing and sheet metal work) if your experience comes from another construction sector
Open-mindedness and adaptability to question established practices and implement new working methods
French required (oral and written): Rigor and clarity in French are essential for internal communication, team coaching, and collaboration with clients and partners in Montreal
Approximately 10 years of experience in the construction sector

Job Responsibility

Manage the team (4 Project Managers and 2 Project Coordinators), including coaching, skills development, and assignment of mandates
Orchestrate and supervise the planning, execution, and monitoring of projects (more than 10 active sites) to guarantee their success, profitability, and adherence to quality standards
Act as an expert and change agent to define, document, and improve project management methods (templates, follow-ups, tools), thereby participating in the company's transformation
Maintain strict monitoring and control over budgets, schedules, and margins, and quickly identify potential deviations, in collaboration with other departments
Maintain a constant and transparent link with clients, external partners, and internal departments (Operations, Estimation, Service) for optimal strategic alignment
Directly manage major projects, such as those at Montréal–Trudeau Airport, requiring expertise in public project management and great administrative rigor
Report to the General Manager and the President, playing a strategic advisory role on the risks and opportunities of the project portfolio

What we offer

Competitive salary in the pay scale of $105,000 to $127,500 annually and higher, based on experience and profile
Medium-to-long-term advancement potential, aligned with the company's sustained growth
Participation in the Deferred Profit Sharing Plan (DPSP) of 2% / 2% after 1 year, for an investment in your future
Company vehicle provided, in addition to a work cell phone and laptop
Vacation according to CCQ standards (4 weeks), with negotiation possible for a senior profile
Group insurance coverage starting after 6 months of service (negotiable upon hiring)
A pleasant work environment in Saint-Léonard with a rooftop terrace (ideal for team BBQs)
The unique opportunity to play a strategic alignment and transformation role within an established company

Fulltime

New

Team Leader

As a Team Leader you will support the Assistant Manager to ensure the smooth and...

Location

United Kingdom , Manchester

Salary:

14.00 GBP / Hour

Pasta Evangelists

Expiration Date

Until further notice

Requirements

Previous experience in a supervisory role within the food and beverage industry, ideally in a fast-paced airport environment
Able to undertake a criminal record check
Passionate about delivering excellent customer service and have a customer-centric approach to your work
Strong leadership qualities and can effectively lead and motivate a team to achieve goals
Excellent organisational skills and pay attention to detail to ensure smooth operations and compliance with standards
Promote dynamic environments and can adapt quickly to changing circumstances and priorities
Excellent communication skills, both verbal and written, and can effectively communicate with diverse stakeholders
Flexibility in hours, airport shifts can start at 3am
Strong problem-solving skills and can effectively resolve issues as they arise, making quick decisions when necessary

Job Responsibility

Supervise and motivate the team, ensuring they are well-trained and equipped to deliver exceptional service. Assign tasks and provide guidance
Oversee day-to-day operations, including inventory management, stock replenishment, and cash handling. Ensure adherence to health and safety protocols and maintain cleanliness standards
Lead by example in providing excellent customer service. Assist the Assistant Manager to handle customer inquiries, resolve complaints, and strive to enhance customer satisfaction
Assist the Assistant manager to implement strategies to drive sales and maximise revenue generation. Monitor sales performance, identify opportunities for upselling, and contribute to the development of promotional activities
Ensure compliance with airport regulations, company policies, and procedures. Stay updated on relevant industry standards and implement necessary changes to maintain compliance
Foster a collaborative work environment within the team

What we offer

Competitive salary to attract best talent
Join a dynamic, fast-moving & diverse team
Duty free discounts excluding alcohol and cigarettes
Regular team socials and pasta tastings
Free Pasta Evangelists products
Referral bonus Scheme
Cycle to work scheme
28 days of paid annual leave (bank holidays inclusive)

Fulltime

TOCC Network Operations Manager

This is an exciting shift-based role in the TUI Operations Control Centre (TOCC)...

Location

United Kingdom , Luton

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Proven management experience within an Airline Operations Control Centre (OCC)
Broad aviation experience (e.g., Network Ops, ATC, Flight Crew, Ground Handling) or relevant qualifications
Confident decision-maker under pressure, able to balance diverse market, customer, and regulatory factors
Results-driven, with a strong focus on targets and performance
Adaptable and responsive in fast-changing operational scenarios
Able to build strong, collaborative relationships with awareness of cultural and contextual differences
Customer-focused, striving to exceed internal and external expectations
Commercially aware with an understanding of long-term business impacts
Self-motivated leader who inspires and guides the wider TOCC team
Provides constructive feedback to drive continuous improvement

Job Responsibility

Lead the active management on-shift of all TUI aircraft operations to ensure safe & compliant delivery of commercial passenger, ad hoc, cargo or non-revenue aircraft operations whilst respecting the privileges and approvals of the Group airlines’ Air Operator Certificates (AOC)
Responsible for making key operational decisions, balancing aircraft, crew, and external factors to meet punctuality, cost, and customer experience targets—without compromising safety or compliance
Respond accordingly to minimise the impacts of irregularities & disruptions within the fleet arising due to technical and maintenance factors, weather, airport, air traffic control situations and/or crew constraints by providing optimum resolution of issues
Lead and escalate the initial response during major disruption or incidents, ensuring clear communication with airline leaders and external bodies, in line with all crisis response procedures
Inspire, lead, coach, and develop your Operations Control team, promoting strong collaboration with wider TOCC and airline colleagues while maintaining awareness of international market, cultural and regulatory differences
Develop and maintain close cooperation with TUI Group Operations Centre (GOC) for flight planning, dispatch, and movement control, collaborating to identify opportunities for operational performance improvements
Undertake and ensure all short notice and on-the-day applications for airport slots, operating licences, overflight/landing permits are completed to protect the integrity of the operation
Manage emergency lease-in/out operations across the Group, ensuring compliance with regulations, contracts, and agreed commercial terms
Provide clear, detailed updates to TOCC and the wider colleagues to support accurate EU261 evidence and mitigate against exposure across all TUI markets.

What we offer

Attractive remuneration
discretionary bonus schemes
generous travel benefits
extensive health & wellbeing support
access to the TUI Learning Hub
intercultural collaboration opportunities
involvement with local charity and sustainability initiatives like the TUI Care Foundation.

Fulltime

New

Account Clerk III

Location

United States , Kona

Salary:

3606.00 - 4563.00 USD / Month

State of Hawaii

Expiration Date

Until further notice

Requirements

Legal Authorization to Work Requirement: The State of Hawaii requires all persons seeking employment with the government of the State shall be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States
General Experience: SIX (6) MONTHS of work experience which demonstrated knowledge of arithmetic and spelling, and the ability to follow oral and written directions, write simply and directly, and observe differences in words and numbers quickly and accurately
Specialized Experience: TWO (2) YEARS of work involved in posting to accounting records and other systematizing of fiscal information
i.e., computing, classifying and recording numerical data to keep sets of financial accounting records complete and to derive reports there from. Such experience must have demonstrated knowledge of standard accounting classification and terminology pertinent to accounts maintenance operations, and office practices and procedures relating to the processing and recording of transactions and accounting information. This work must have involved reconciling accounts (i.e., checking for errors, balancing, and going back to original source document for verification)
and the preparation of balance sheets and income statements or financial and/or accounting reports
Supervisory Aptitude: Some positions require that applicants possess supervisory aptitude. Supervisory aptitude is the demonstration of aptitude or potential for the performance of supervisory duties through successful completion of regular or special assignments which involve some supervisory responsibilities or aspects
by serving as a group or team leader, or in similar work in which opportunities for demonstrating supervisory capabilities exist
by completion of training courses in supervision accompanied by application of supervisory skills in work assignments or by favorable appraisals by a supervisor indicating the possession of supervisory potential
Substitutions Allowed: Relevant substitutions as described in the Minimum Qualification Requirements may apply
Driver's License: Some positions require possession of a valid driver's license at the time of appointment

Job Responsibility

Maintains control accounts for appropriated and/or non-appropriated funds involving a relatively limited number of accounts and range of kinds of disbursements
may maintain one or more major accounting groupings for a major department
may supervise and participate in the maintenance of subsidiary ledgers
and performs other related duties as assigned

What we offer

Public Service Loan Forgiveness (PSLF) Program

Fulltime

Airport Team Leader

TUI

Location:
United Kingdom , Manchester

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
November 20, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Airport Team Leader

TUI Airport Team Leader

Airport Representative Team Leader

Airport Representative Team Leader

Ground Handling Agent

Project director

Team Leader

TOCC Network Operations Manager

Account Clerk III

Airport Team Leader

TUI

Location:United Kingdom , Manchester

Category:Hospitality and Tourism

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:November 20, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Airport Team Leader

TUI Airport Team Leader

Airport Representative Team Leader

Airport Representative Team Leader

Ground Handling Agent

Project director

Team Leader

TOCC Network Operations Manager

Account Clerk III

Location:
United Kingdom , Manchester

Category:
Hospitality and Tourism

Contract Type:
Not provided

Job Posted:
November 20, 2025