Airport Team Leader, TUI

TUI

Location:
United Kingdom, Manchester

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

As a Customer Experience Airport Team Leader at TUI, you'll be the friendly face our customers depend on during their travel journey. You'll lead our airport representatives, ensuring exceptional service even during uncertainty or disruption at UK airports. This is a fixed term contract for 12 months.

Job Responsibility:

Leading shifts as the primary escalation point
Directing team while proactively managing customer needs and daily tasks
Supporting Airport Representatives
Acting as key contact between Customer Operations, Ground Handling Agents, and Station Operations Coordinators
Resolving customer issues face-to-face using established policies
Reporting incidents and trends daily
Helping team develop efficient solutions during disruptions
Traveling to various UK airports with pre-agreed expenses covered
Maintaining excellent customer care while balancing business needs
Managing delegated spending authority
Managing the team and keeping staff accountable for service delivery
Training and coaching all staff members to continuously improve
Being the go-to person for TUI customer service for the whole shift

Requirements:

Proven experience in a team leadership or management role
Ability to motivate and develop team members
Committed to excellent customer service
Remains calm under pressure
Experience handling difficult conversations
Strong communication skills
Attention to detail
Ability to effectively support a team in resolving customer issues promptly
Makes informed decisions and handles escalated situations within tight timeframes
Effective collaboration skills while working independently
Knows when to escalate issues
Handles high-pressure situations well
Advocates for customer and team wellbeing

What we offer:

Fantastic holiday benefits including discounts and special offers
Ability to purchase additional 'TUI time off'
Health and Wellbeing support in five key areas - Financial, Health, Social, Community and Career
Excellent rates with foreign exchange and discounts with retailers
Community day - time to spend working at a local charity or community
Pension scheme and life assurance

Additional Information:

Job Posted:
November 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Airport Team Leader

TUI

Location:United Kingdom, Manchester

Category:Hospitality and Tourism

Contract Type:Not provided