Airport Team Leader Job at TUI (Manchester)

TUI Airport Team Leader

Become part of our famous TUI Destination Team as one of our Airport Team Leader...

Location

Spain , Palma de Mallorca

Salary:

23900.00 EUR / Year

TUI

Expiration Date

Until further notice

Requirements

Friendly and empathetic individual
Dedicated to making guests happy
Quick learner who masters technology and tools
Effective communicator who values diverse input
Naturally motivate and guide your team
Hold a driving license, have an own car
Fully conversational in English plus German or Dutch

Job Responsibility

Lead and empower your international airport team
Guide your team through changes
Ensure smooth airport operations
Monitor team’s performance & wellbeing
Support team development

What we offer

Company iPad & uniform
Work week of 39 hours with 2 days off
22 days of holiday + 2 extra days
Discounts and multiple offers with TUI Club De Benefits
Option to obtain discounted private health insurance
Paid training days
Free access to TUI Learning Hub, TUI Skills Academy & language lessons
Involvement in charity and sustainability initiatives

Fulltime

Airport Representative Team Leader

Our Customer Experience Airport Rep Team is an integral part of our business. Th...

Location

United Kingdom , Stansted

Salary:

30000.00 GBP / Year

TUI

Expiration Date

Until further notice

Requirements

Passionate about driving improved customer service and able to remain calm in high-pressure situations
Experience in holding difficult conversations with customers and staff face-to-face
High standard of written and conversational communication with good attention to detail
Ability to support a small team in resolving customer issues quickly and effectively
Ability to make informed decisions and review/resolve simple escalated situations, often with tight deadlines
Effective collaboration and networking skills, with the ability to work independently using your own initiative and the confidence to escalate incidents where appropriate
Ability to perform well in high pressure scenarios, multi-task and advocate for the wellbeing of customers and the team

Job Responsibility

Lead the shift, acting as the primary point of escalation and directing the team to where they are needed most
Proactively attend to customers' needs and ensure the team is effectively managed in their day-to-day tasks
Support the Customer Experience Airport Representatives and be a key contact for the Customer Operations Team, Ground Handling Agents, and Station Operations Coordinators at UK airports to ensure a seamless experience for our customers
Solve issues on the spot, face-to-face, for our customers on the day of travel, using pre-determined customer policies
Work on a shift pattern basis (includes weekends, bank holidays, and nights) to support the wider Customer Operations Team in responding to operational disruptions
Communicate incidents and customer trends daily to the Customer Operations Team and help the rep team find quick and efficient solutions
Obtain and communicate data during daily operational disruptions
Work at various UK airports as required, with pre-agreed petrol costs/expenses covered when not working at your pre-agreed base
Always ensure the best possible level of customer care and service, balancing business and commercial needs by monitoring your own monetary spend within your delegated authority
Manage the team, keeping each staff member accountable for their service delivered to customers

What we offer

Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
Excellent rates with foreign exchange and discounts with retailers
Discovery day – time to spend working at a local charity or community
Pension scheme and life assurance

Fulltime

Airport Representative Team Leader

Our Customer Experience Airport Rep Team is an integral part of our business. Th...

Location

United Kingdom , Stansted

Salary:

30000.00 GBP / Year

TUI

Expiration Date

Until further notice

Requirements

Passionate about driving improved customer service and able to remain calm in high-pressure situations
experience in holding difficult conversations with customers and staff face-to-face
high standard of written and conversational communication with good attention to detail
ability to support a small team in resolving customer issues quickly and effectively
ability to make informed decisions and review/resolve simple escalated situations, often with tight deadlines
effective collaboration and networking skills
ability to work independently using your own initiative
confidence to escalate incidents where appropriate
ability to perform well in high pressure scenarios and multi-task
advocate for the wellbeing of customers and the team

Job Responsibility

Lead the shift, acting as the primary point of escalation and directing the team to where they are needed most
proactively attend to customers' needs and ensure the team is effectively managed in their day-to-day tasks
support the Customer Experience Airport Representatives and be a key contact for the Customer Operations Team, Ground Handling Agents, and Station Operations Coordinators at UK airports
solve issues on the spot, face-to-face, for customers on the day of travel, using pre-determined customer policies
work on a shift pattern basis (includes weekends, bank holidays, and nights) to support the wider Customer Operations Team
communicate incidents and customer trends daily to the Customer Operations Team and help the rep team find quick and efficient solutions
obtain and communicate data during daily operational disruptions
work at various UK airports as required, with pre-agreed petrol costs/expenses covered when not working at your pre-agreed base
always ensure the best possible level of customer care and service, balancing business and commercial needs
manage the team, keeping each staff member accountable for service delivered to customers

What we offer

Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
health and wellbeing support in five key areas – Financial, Health, Social, Community and Career
excellent rates with foreign exchange and discounts with retailers
discovery day – time to spend working at a local charity or community
pension scheme and life assurance

Fulltime

New

Customer Experience Airport Team Leader

As a Customer Experience Airport Team Leader at TUI, you'll be the friendly face...

Location

United Kingdom , Birmingham

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Proven experience in a team leadership or management role, with the ability to motivate and develop team members
Committed to excellent customer service who remains calm under pressure
Experience handling difficult conversations with strong communication skills and attention to detail
Ability to effectively support a team in resolving customer issues promptly
Professional who makes informed decisions and handles escalated situations within tight timeframes
Effective collaboration skills while working independently and knowing when to escalate issues
Candidates who handle high-pressure situations well while advocating for customer and team wellbeing

Job Responsibility

Leading shifts as the primary escalation point, directing your team while proactively managing customer needs and daily tasks
Supporting Airport Representatives and acting as key contact between Customer Operations, Ground Handling Agents, and Station Operations Coordinators
Resolving customer issues face-to-face using established policies while working shifts including weekends, holidays, and nights
Reporting incidents and trends daily while helping your team develop efficient solutions during disruptions
Traveling to various UK airports with pre-agreed expenses covered when away from your base
Maintaining excellent customer care while balancing business needs and managing delegated spending authority
Manage the team, keeping each staff member accountable for their service delivered to customers
Train and coach all staff members to continuously improve and be the go-to person for TUI customer service for the whole shift

What we offer

Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
Excellent rates with foreign exchange and discounts with retailers
Community day – time to spend working at a local charity or community
Pension scheme and life assurance

Fulltime

New

Team Leader

As a Team Leader you will support the Assistant Manager to ensure the smooth and...

Location

United Kingdom , Manchester

Salary:

14.00 GBP / Hour

Pasta Evangelists

Expiration Date

Until further notice

Requirements

Previous experience in a supervisory role within the food and beverage industry, ideally in a fast-paced airport environment
Able to undertake a criminal record check
Passionate about delivering excellent customer service and have a customer-centric approach to your work
Strong leadership qualities and can effectively lead and motivate a team to achieve goals
Excellent organisational skills and pay attention to detail to ensure smooth operations and compliance with standards
Promote dynamic environments and can adapt quickly to changing circumstances and priorities
Excellent communication skills, both verbal and written, and can effectively communicate with diverse stakeholders
Flexibility in hours, airport shifts can start at 3am
Strong problem-solving skills and can effectively resolve issues as they arise, making quick decisions when necessary

Job Responsibility

Supervise and motivate the team, ensuring they are well-trained and equipped to deliver exceptional service. Assign tasks and provide guidance
Oversee day-to-day operations, including inventory management, stock replenishment, and cash handling. Ensure adherence to health and safety protocols and maintain cleanliness standards
Lead by example in providing excellent customer service. Assist the Assistant Manager to handle customer inquiries, resolve complaints, and strive to enhance customer satisfaction
Assist the Assistant manager to implement strategies to drive sales and maximise revenue generation. Monitor sales performance, identify opportunities for upselling, and contribute to the development of promotional activities
Ensure compliance with airport regulations, company policies, and procedures. Stay updated on relevant industry standards and implement necessary changes to maintain compliance
Foster a collaborative work environment within the team

What we offer

Competitive salary to attract best talent
Join a dynamic, fast-moving & diverse team
Duty free discounts excluding alcohol and cigarettes
Regular team socials and pasta tastings
Free Pasta Evangelists products
Referral bonus Scheme
Cycle to work scheme
28 days of paid annual leave (bank holidays inclusive)

Fulltime

New

Customer Experience Airport Team Manager

Join our TUI team as a Customer Experience Regional Airport Team Manager in Manc...

Location

United Kingdom , Manchester

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Customer-centric mindset with a passion for service excellence and creating memorable travel experiences
Proven leadership and coaching skills, experienced in managing medium to large teams effectively
Ability to think strategically with the ability to influence service delivery decisions while maintaining commercial awareness
Ability to work effectively under pressure and confidently handle escalated situations
Excellent communication skills, both written and verbal, enabling effective stakeholder management
Comfortable using digital tools and systems to enhance operational efficiency
Flexible to work weekends and bank holidays
Must live within 45 minutes of Manchester Airport, be able to drive, and be able to travel between assigned bases

Job Responsibility

Represent TUI across assigned UK airports, ensuring seamless customer service delivery and operational excellence for travellers
Lead a team of up to 30 staff including Team Leaders and Representatives, coaching and developing them to deliver exceptional customer experiences
Act as the central contact for Customer Operations and ground handling agents, making fast, data-driven decisions during disruptions
Provide comprehensive customer service regarding customers’ holidays, ensuring their journey is as smooth as possible
Handle complex customer issues efficiently, ensuring all complaints and requests are documented and resolved promptly
Responsible for monthly and weekly reporting, monitoring customer pain points, trends, and compensation spend, along with maintaining accurate logs and handovers
Work collaboratively with TUI stakeholders within the airport and beyond, influence customer service strategies, ensure consistent service delivery, and contribute to continuous improvement initiatives

What we offer

Attractive remuneration
Discretionary bonus schemes
Generous travel benefits
Extensive health & well-being support
Flexible working
Access to the TUI Learning Hub
Opportunities to work on global projects and teams
Community involvement with local charity and sustainability initiatives like the TUI Care Foundation

Fulltime

Ground Handling Agent

The role of the Ground Handling Agent is broad to allow to allow flexibility in ...

Location

United Kingdom , London Gatwick

Salary:

27450.20 GBP / Year ▼

British Airways

Expiration Date

January 30, 2026

Requirements

Ideally you will be able to demonstrate previous manual handling experience, preferably in an outside environment in all weathers
Excellent communication skills
Must be flexible
Must be able to obtain and retain a full airside pass including a satisfactory criminal record check
Must be able to lift baggage and cargo weighing up to 32kg
Must hold a valid Full UK Driving Licence (Automatic or Manual)
Ability to work under pressure
Ability to work as part of a team
Strong team approach
Pragmatic and solution focused

Job Responsibility

To assist the Team Leader with the efficient operation of the chute / line / baggage sorting area
To carry out a range of other ramp duties, as delegated by the Team Leader during the offload, loading and air start, in accordance with agreed procedures and customer service level agreements, to ensure the safe and timely turnaround of aircraft
Delivery and collection of baggage to the aircraft side, re-flight unit / drop-off point
Delivery and collection of empty containers to / from the appropriate storage area
To collect, transport and load all passenger baggage and allocated freight onto a range of different types of customer aircraft in order to affect the timely turnaround of allocated flights in line with agreed procedures and health and safety regulations
To carry out daily operator checks and operate all vehicles and ramp equipment used during turnaround according to current standards and procedures, so as to minimise risk of injury to self and others and damage to customer aircraft
Ensuring that equipment is kept cleaning and tidy, stored in the corrected area and manner as well as the reporting of defective equipment
To liaise with the Gate Coordinator and the Team Leader about any perceived issues (e.g. misplaced baggage), so that problems can be swiftly resolved with minimal financial penalty to the business.
To co-operate, build relationships with and support team members / colleagues, willingly sharing knowledge and experience when needed to ensure continual improvements to service are made and Gatwick Ground Service’s reputation is seen as positive and professional
To demonstrate a high standard of behaviour and timekeeping in compliance with company codes and standards of conduct, to demonstrate professionalism with an inherent respect of colleagues, customer airline and passengers.

What we offer

Access to discounted flights known as hotline fares, standby tickets and concessions with British Airways and other code share airlines
If made permanent and after completing 1 full year of service, access to an Annual Bookable Concession flight of higher onload and cabin priority
Health benefits including free winter flu jab and access to the HSF Health Plan
Cycle to work scheme
Free staff parking
Discounts on public transport and airport food vendors
A generous leave allowance, increasing annually for the first 5 years of employment
Pension scheme
Overtime paid at time and a half during the week, and double time at weekends and Bank Holidays
Additional annual shift pay (£2,405.40)

Fulltime

New

Marketing Consultant

This role is the global lead for marketing campaigns activity in SITA’s Airports...

Location

Czech Republic; Spain , Prague; Madrid

Salary:

Not provided

SITA

Expiration Date

Until further notice

Requirements

7+ years of experience in B2B marketing, with a significant focus on campaign management and demand generation
Experience in the technology sector is preferred – ideally in aviation/airport technology, telecom/IT, or a similar fast-paced B2B environment
Experience at or working with leading and innovative brands is a strong plus
Proven track record of planning and executing successful marketing campaigns that delivered measurable results
Experience in global or multi-region campaigns is highly desirable
Deep understanding of the B2B marketing funnel and modern demand generation strategies
Excellent project management skills to handle end-to-end campaign execution
Strong grasp of digital marketing channels and tools, including email marketing, SEO/SEM, social media, and web analytics
Exceptional communication and interpersonal skills
Creative and innovative thinking

Job Responsibility

Develop and own the global campaign strategy for the Airports BU
Execute end-to-end marketing campaigns across multiple channels
Drive early intent lead generation and nurturing as a core outcome of campaigns
Own the campaign budget and manage any external agencies or vendors involved in campaign execution
Define Key Performance Indicators (KPIs) for each campaign and regularly report on results
Serve as the central point of coordination for Airports BU campaigns, liaising between multiple teams
Contribute to SITA’s position as a thought leader in airport technology
Stay abreast of Technology and B2B marketing best practices and bring fresh ideas to the team

What we offer

Flex Week: Work from home up to 2 days/week
Flex Day: Make your workday suit your life and plans
Flex-Location: Take up to 30 days a year to work from any location in the world
Employee Wellbeing: Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year
Champion Health - a personalized platform that supports a range of wellbeing needs
Professional Development: training platforms, including LinkedIn Learning
Competitive Benefits

Fulltime

Airport Team Leader

TUI

Location:
United Kingdom , Manchester

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
November 20, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Airport Team Leader

TUI Airport Team Leader

Airport Representative Team Leader

Airport Representative Team Leader

Customer Experience Airport Team Leader

Team Leader

Customer Experience Airport Team Manager

Ground Handling Agent

Marketing Consultant

Airport Team Leader

TUI

Location:United Kingdom , Manchester

Category:Hospitality and Tourism

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:November 20, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Airport Team Leader

TUI Airport Team Leader

Airport Representative Team Leader

Airport Representative Team Leader

Customer Experience Airport Team Leader

Team Leader

Customer Experience Airport Team Manager

Ground Handling Agent

Marketing Consultant

Location:
United Kingdom , Manchester

Category:
Hospitality and Tourism

Contract Type:
Not provided

Job Posted:
November 20, 2025