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Airport Supervisor position at Courtyard by Marriott Kuwait City, part of Marriott International. The role involves responding to guest requests, providing information, handling calls and concerns, assisting with employee management, and ensuring adherence to company standards and policies.
Job Responsibility:
Respond to guest requests for special arrangements or services
Respond to special requests from guests with unique needs and follow up to ensure satisfaction
Gather, summarize, and provide information to guests about the property and surrounding area amenities
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Contact appropriate individual or department to resolve guest issues
Review shift logs/daily memo books and document pertinent information
Ensure outstanding requests from previous day receive priority
Monitor inventory and order general office supplies
Notify Loss Prevention/Security of guest reports of theft
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees
Serve as role model and first point of contact for Guarantee of Fair Treatment/Open Door Policy
Report accidents, injuries, and unsafe work conditions
Complete safety training and certifications
Follow all company policies and procedures
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality
Protect company assets
Welcome and acknowledge all guests
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships
Ensure adherence to quality expectations and standards
Stand, sit, or walk for extended periods
Move, lift, carry, push, pull, and place objects weighing ≤10 pounds without assistance