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Airport Supervisor

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Kuwait , Kuwait City

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Airport Supervisor position at Courtyard by Marriott Kuwait City, part of Marriott International. The role involves responding to guest requests, providing information, handling calls and concerns, assisting with employee management, and ensuring adherence to company standards and policies.

Job Responsibility:

  • Respond to guest requests for special arrangements or services
  • Respond to special requests from guests with unique needs and follow up to ensure satisfaction
  • Gather, summarize, and provide information to guests about the property and surrounding area amenities
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns
  • Contact appropriate individual or department to resolve guest issues
  • Review shift logs/daily memo books and document pertinent information
  • Ensure outstanding requests from previous day receive priority
  • Monitor inventory and order general office supplies
  • Notify Loss Prevention/Security of guest reports of theft
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees
  • Serve as role model and first point of contact for Guarantee of Fair Treatment/Open Door Policy
  • Report accidents, injuries, and unsafe work conditions
  • Complete safety training and certifications
  • Follow all company policies and procedures
  • Ensure uniform and personal appearance are clean and professional
  • Maintain confidentiality
  • Protect company assets
  • Welcome and acknowledge all guests
  • Anticipate and address guests’ service needs
  • Assist individuals with disabilities
  • Thank guests with genuine appreciation
  • Speak with others using clear and professional language
  • Answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships
  • Ensure adherence to quality expectations and standards
  • Stand, sit, or walk for extended periods
  • Move, lift, carry, push, pull, and place objects weighing ≤10 pounds without assistance
  • Perform other reasonable job duties as requested

Requirements:

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Fulltime
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