Airport Supervisor

• Support and deputize for the Arrivals & Departures Teams Manager, ensuring continuity of leadership and operational decision-making
• Lead, train, and motivate a diverse team of paid staff and volunteers to deliver exceptional airport services in line with FIFA World Cup 2026 standards
• Oversee daily and shift briefings to align team performance, ensure service consistency, and address operational challenges during extended hours
• Manage all operational aspects of arrivals and departures, ensuring alignment with governance structures and coordination with airport stakeholders
• Develop and maintain effective relationships with airlines, airport authorities, transport providers, and FIFA functional areas to facilitate seamless client movements
• Direct service planning and delivery for all FIFA constituent groups, ensuring compliance with defined service levels (DSLAs) and tournament objectives
• Coordinate with transport providers across multiple modes—including bus, fleet, and public transport—to ensure efficient passenger flow and timely connections
• Oversee the integration of arrivals and departures operations with other FWC2026 functional areas at venue and site level, including stadiums and non-competition locations
• Lead preparation and delivery of client-facing materials, including transport guides, operational updates, and presentations for key stakeholder meetings
• Ensure readiness and excellence in service delivery for all pre-tournament test events and operational simulations
• Foster a proactive, collaborative, and safety-focused team culture capable of performing under pressure and meeting tight deadlines

• Bachelor’s degree in Project Management, Event Management, Major Sports Events, or a related field
• an equivalent combination of education and relevant professional experience may be considered
• A master’s degree in a related discipline is considered an asset
• Proven experience in large-scale event operations, airport management, or logistics coordination within a complex stakeholder environment preferred
• Strong leadership, communication, and problem-solving skills with the ability to perform under pressure and meet strict deadlines
• Minimum of 3 years of airport transport operations experience, ideally within major sports, football, or event environments
• Proven track record in international mega-event operations, preferably across multiple world-class tournaments (e.g., FIFA World Cup, Olympic Games, or regional championships)
• Demonstrated success working in multi-functional, fast-paced event organizations, managing complex logistics and tight timelines
• Experienced in team leadership, project delivery, and coordinating large-scale operations
• Skilled in building and maintaining partnerships with public and private sector stakeholders in collaborative environments
• Strong understanding of airport transport operations, service flow, and event-specific service levels
• Proficient in administration, planning, and project management principles
• Excellent stakeholder management, communication, and presentation abilities
• Highly organized, detail-oriented, and capable of managing multiple priorities under pressure
• Strong interpersonal and facilitation skills, with the ability to motivate diverse teams toward common goals
• Adaptive thinker able to balance client needs, authority requirements, and FIFA standards
• Comfortable working both independently and collaboratively within corporate and project-based structures
• Demonstrates flexibility, resilience, and professionalism in dynamic or changing environments
• Fluent in English
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools

Spanish and/or French proficiency is a plus