Airport representative Job at TUI (Catania)

Airport Representative

First impressions are everything. When guests arrive at our hotels, we want that...

Location

Thailand , Bangkok

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Deliver a wide range of services to guide guests through their arrival and departure experiences
Process operational needs
Address guest requests
Complete reports
Share highlights of the local area
Maintain a safe workplace
Follow company policies and procedures
Maintain confidentiality
Protect company assets
Uphold quality standards

Fulltime

Airport Representative Team Leader

Our Customer Experience Airport Rep Team is an integral part of our business. Th...

Location

United Kingdom , Stansted

Salary:

30000.00 GBP / Year

TUI

Expiration Date

Until further notice

Requirements

Passionate about driving improved customer service and able to remain calm in high-pressure situations
Experience in holding difficult conversations with customers and staff face-to-face
High standard of written and conversational communication with good attention to detail
Ability to support a small team in resolving customer issues quickly and effectively
Ability to make informed decisions and review/resolve simple escalated situations, often with tight deadlines
Effective collaboration and networking skills, with the ability to work independently using your own initiative and the confidence to escalate incidents where appropriate
Ability to perform well in high pressure scenarios, multi-task and advocate for the wellbeing of customers and the team

Job Responsibility

Lead the shift, acting as the primary point of escalation and directing the team to where they are needed most
Proactively attend to customers' needs and ensure the team is effectively managed in their day-to-day tasks
Support the Customer Experience Airport Representatives and be a key contact for the Customer Operations Team, Ground Handling Agents, and Station Operations Coordinators at UK airports to ensure a seamless experience for our customers
Solve issues on the spot, face-to-face, for our customers on the day of travel, using pre-determined customer policies
Work on a shift pattern basis (includes weekends, bank holidays, and nights) to support the wider Customer Operations Team in responding to operational disruptions
Communicate incidents and customer trends daily to the Customer Operations Team and help the rep team find quick and efficient solutions
Obtain and communicate data during daily operational disruptions
Work at various UK airports as required, with pre-agreed petrol costs/expenses covered when not working at your pre-agreed base
Always ensure the best possible level of customer care and service, balancing business and commercial needs by monitoring your own monetary spend within your delegated authority
Manage the team, keeping each staff member accountable for their service delivered to customers

What we offer

Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
Excellent rates with foreign exchange and discounts with retailers
Discovery day – time to spend working at a local charity or community
Pension scheme and life assurance

Fulltime

Airport Representative Team Leader

Our Customer Experience Airport Rep Team is an integral part of our business. Th...

Location

United Kingdom , Stansted

Salary:

30000.00 GBP / Year

TUI

Expiration Date

Until further notice

Requirements

Passionate about driving improved customer service and able to remain calm in high-pressure situations
experience in holding difficult conversations with customers and staff face-to-face
high standard of written and conversational communication with good attention to detail
ability to support a small team in resolving customer issues quickly and effectively
ability to make informed decisions and review/resolve simple escalated situations, often with tight deadlines
effective collaboration and networking skills
ability to work independently using your own initiative
confidence to escalate incidents where appropriate
ability to perform well in high pressure scenarios and multi-task
advocate for the wellbeing of customers and the team

Job Responsibility

Lead the shift, acting as the primary point of escalation and directing the team to where they are needed most
proactively attend to customers' needs and ensure the team is effectively managed in their day-to-day tasks
support the Customer Experience Airport Representatives and be a key contact for the Customer Operations Team, Ground Handling Agents, and Station Operations Coordinators at UK airports
solve issues on the spot, face-to-face, for customers on the day of travel, using pre-determined customer policies
work on a shift pattern basis (includes weekends, bank holidays, and nights) to support the wider Customer Operations Team
communicate incidents and customer trends daily to the Customer Operations Team and help the rep team find quick and efficient solutions
obtain and communicate data during daily operational disruptions
work at various UK airports as required, with pre-agreed petrol costs/expenses covered when not working at your pre-agreed base
always ensure the best possible level of customer care and service, balancing business and commercial needs
manage the team, keeping each staff member accountable for service delivered to customers

What we offer

Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
health and wellbeing support in five key areas – Financial, Health, Social, Community and Career
excellent rates with foreign exchange and discounts with retailers
discovery day – time to spend working at a local charity or community
pension scheme and life assurance

Fulltime

Apprentice Airport Representative

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Giving guests a smooth check-in and check-out
Building an experience that is memorable and unique
Delivering a wide range of services that guide guests through their entire stay
Processing operational needs
Addressing guest requests
Completing reports
Sharing the highlights of the local area
Creating a safe work place
Following company policies and procedures
Maintaining confidentiality

What we offer

Chance to be proud of the work you do and who you work with
Opportunity to do your best work
Begin your purpose
Belong to an amazing global team
Become the best version of you

Fulltime

Airport Representative Attendant

Airport Representative Attendant position at The Laguna a Luxury Collection Reso...

Location

Indonesia , Nusa Dua Bali

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Greet and escort guests to rooms
Open doors and assist guests/visitors entering and leaving property
Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities
Identify and explain room features to guests
Transport guest luggage to and from guest rooms and/or designated bell area
Assist with luggage storage and retrieval
Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage
Supply guests with directions
Arrange transportation for guests/visitors, and record advance transportation request as needed
Communicate parking procedures to guests/visitors

Fulltime

Transport Coordinator

Transport Coordinator is responsible for planning, coordinating, and overseeing ...

Location

Maldives

Salary:

7000.00 - 7200.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Previous experience in transport coordination or guest transfers, within a Maldives resort environment is preferred
Strong organizational and multitasking skills
Excellent communication and coordination abilities
Ability to work under pressure and manage last-minute operational changes effectively
High attention to detail and commitment to service excellence

Job Responsibility

Coordinate all guest transfers, including seaplane and boat movements between the airport and resorts
Liaise with seaplane operator, airport representatives, and other operations departments to ensure accurate and timely transfer arrangements
Arrange employee transfers for new joiners, departures, rotations, and inter-resort movements
Prepare and distribute daily transfer schedules, manifests, and movement plans with accuracy
Monitor flight schedules, weather conditions, and operational changes, responding promptly to delays or last-minute adjustments
Maintain detailed records of transfers, costs, coordination logs, and operational reports
Work closely with Front Office, Reservations, and Excursions teams to ensure a smooth and coordinated guest journey

Fulltime

Airport representative

As a TUI Rep, you’ll be at the heart of each guest’s journey, creating unforgett...

Location

Spain , Palma de Mallorca

Salary:

1858.00 EUR / Month

TUI

Expiration Date

Until further notice

Requirements

Friendly and empathetic individual who naturally connects with people
Dedicated to making guests happy, going above and beyond
Quick learner, ready to master technology and tools
Enjoy working in a fast-paced environment and love working with a diverse team
Flexible with schedule, including rotating daytime and occasional night shifts
Turning challenges into opportunities and remain calm under pressure
Fully conversational in English and Dutch or German
Right to work in Spain

Job Responsibility

Warmly welcome guests and build strong connections
Handle changes and challenges in the busy airport environment
Ensure smooth and efficient airport operations by reliably handling all aspects of arrivals, departures, and transfers
Deliver see-off speeches on the buses
Monitor progress with service updates and guest feedback
Proudly represent our company’s values and culture

What we offer

Competitive salary
Comprehensive training
Uniform provided
Get involved with incredible local charity and sustainability initiatives
Discounts and multiple offers with TUI Club De Benefits
Option to obtain a discounted private health insurance
We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons
Complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub

Fulltime

Airport representative

As a TUI Rep, you’ll be at the heart of each guest’s journey, creating unforgett...

Location

Spain , Eivissa (Ibiza)

Salary:

1858.00 EUR / Month

TUI

Expiration Date

Until further notice

Requirements

Friendly and empathetic individual who naturally connects with people
Dedicated to making guests happy
Quick learner, ready to master technology and tools
Enjoy working in a fast-paced environment and love working with a diverse team
Flexible with schedule, including rotating daytime and occasional night shifts
Turning challenges into opportunities and remain calm under pressure
Fully conversational in English
Right to work in Spain
Live on Ibiza

Job Responsibility

Warmly welcome guests and build strong connections
Handle changes and challenges in the busy airport environment
Ensure smooth and efficient airport operations by reliably handling all aspects of arrivals, departures, and transfers
Deliver see-off speeches on the buses
Monitor progress with service updates and guest feedback
Proudly represent our company’s values and culture

What we offer

Comprehensive training
Uniform provided
Company iPad provided
Work week of 39 hours with minimum 1.5 days off
22 days of Holiday (on a full year) + two extra days (Birthday and one Happy day)
Discounts and multiple offers with TUI Club De Benefits
Option to obtain a discounted private health insurance
Pay for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons
Get involved with charity and sustainability initiatives like the TUI Care Foundation
Complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub

Fulltime

Airport representative

TUI

Location:
Italy , Catania

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 19, 2026

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