Airport Representative, TUI

TUI

Location:
United Kingdom, Manchester

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

26125.00 GBP / Year

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Job Description:

Join the TUI Customer Experience Airport Representative Team and be the welcoming face our customers rely on during their travel through airports across the UK and Ireland. Whether dealing with disruptions or navigating complex travel protocols, you'll work closely with our internal teams to ensure a smooth experience for all our customers.

Job Responsibility:

Support customers face to face at UK airports with any on the day disruption
Deliver exceptional face-to-face support to customers at airports, including in times of operational disruption
Quickly assess and address individual customer needs with tailored solutions
Escalate to Customer Experience Airport Management team for support where required
Work closely with internal teams to ensure smooth customer journey
Maintain accurate logs of daily events impacting customers
Complete handovers and participate in shift briefings
Resolve issues on the day of travel following customer policies

Requirements:

Able to work days, nights, weekends, bank holidays, and shifts lasting up to 12 hours
Customer-focused with a passion for travel and excellent service
Calm under pressure, able to handle difficult conversations, and thrive in high-pressure environments by making informed decisions quickly
Strong written communication skills and attention to detail
Effective collaborator with the ability to work independently and escalate issues appropriately
Confident with technology and using systems to support development and customer service
Fluent in English, both spoken and written
Able to obtain a full and valid Airside ID, requiring a UK Disclosure Barring Service check
Must provide 5 years of employment and education references
Must be 18 years of age before the start date
Able to travel to and from the airport on a 24-hour basis

What we offer:

Fantastic holiday benefits including discounts and special offers
Health and wellbeing support in financial, health, social, community, and career areas
Discretionary bonus scheme
Excellent foreign exchange rates
Pension scheme and life assurance

Additional Information:

Job Posted:
October 04, 2025

Work Type:

On-site work

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Airport Representative

TUI

Location:United Kingdom, Manchester

Category:Hospitality and Tourism

Contract Type:Not provided