Airport Representative Team Leader Job at TUI (Stansted)

Airport Representative Team Leader

Our Customer Experience Airport Rep Team is an integral part of our business. Th...

Location

United Kingdom , Stansted

Salary:

30000.00 GBP / Year

TUI

Expiration Date

Until further notice

Requirements

Passionate about driving improved customer service and able to remain calm in high-pressure situations
experience in holding difficult conversations with customers and staff face-to-face
high standard of written and conversational communication with good attention to detail
ability to support a small team in resolving customer issues quickly and effectively
ability to make informed decisions and review/resolve simple escalated situations, often with tight deadlines
effective collaboration and networking skills
ability to work independently using your own initiative
confidence to escalate incidents where appropriate
ability to perform well in high pressure scenarios and multi-task
advocate for the wellbeing of customers and the team

Job Responsibility

Lead the shift, acting as the primary point of escalation and directing the team to where they are needed most
proactively attend to customers' needs and ensure the team is effectively managed in their day-to-day tasks
support the Customer Experience Airport Representatives and be a key contact for the Customer Operations Team, Ground Handling Agents, and Station Operations Coordinators at UK airports
solve issues on the spot, face-to-face, for customers on the day of travel, using pre-determined customer policies
work on a shift pattern basis (includes weekends, bank holidays, and nights) to support the wider Customer Operations Team
communicate incidents and customer trends daily to the Customer Operations Team and help the rep team find quick and efficient solutions
obtain and communicate data during daily operational disruptions
work at various UK airports as required, with pre-agreed petrol costs/expenses covered when not working at your pre-agreed base
always ensure the best possible level of customer care and service, balancing business and commercial needs
manage the team, keeping each staff member accountable for service delivered to customers

What we offer

Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
health and wellbeing support in five key areas – Financial, Health, Social, Community and Career
excellent rates with foreign exchange and discounts with retailers
discovery day – time to spend working at a local charity or community
pension scheme and life assurance

Fulltime

Airport Team Leader

As a Customer Experience Airport Team Leader at TUI, you'll be the friendly face...

Location

United Kingdom , Manchester

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Proven experience in a team leadership or management role
Ability to motivate and develop team members
Committed to excellent customer service
Remains calm under pressure
Experience handling difficult conversations
Strong communication skills
Attention to detail
Ability to effectively support a team in resolving customer issues promptly
Makes informed decisions and handles escalated situations within tight timeframes
Effective collaboration skills while working independently

Job Responsibility

Leading shifts as the primary escalation point
Directing team while proactively managing customer needs and daily tasks
Supporting Airport Representatives
Acting as key contact between Customer Operations, Ground Handling Agents, and Station Operations Coordinators
Resolving customer issues face-to-face using established policies
Reporting incidents and trends daily
Helping team develop efficient solutions during disruptions
Traveling to various UK airports with pre-agreed expenses covered
Maintaining excellent customer care while balancing business needs
Managing delegated spending authority

What we offer

Fantastic holiday benefits including discounts and special offers
Ability to purchase additional 'TUI time off'
Health and Wellbeing support in five key areas - Financial, Health, Social, Community and Career
Excellent rates with foreign exchange and discounts with retailers
Community day - time to spend working at a local charity or community
Pension scheme and life assurance

Fulltime

Airport Rep Team Manager

Join our TUI team as a Customer Experience Regional Airport Team Manager in Lond...

Location

United Kingdom , Gatwick

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Customer-centric mindset with a passion for service excellence and creating memorable travel experiences
Proven leadership and coaching skills
Experience in managing medium to large teams effectively
Ability to think strategically and influence service delivery decisions while maintaining commercial awareness
Ability to work effectively under pressure and confidently handle escalated situations
Excellent communication skills, both written and verbal, enabling effective stakeholder management
Comfortable using digital tools and systems to enhance operational efficiency
Flexible to work weekends and bank holidays
Must live within 45 minutes of the Airport and be able to drive
Travel will also be required to team meetings

Job Responsibility

Represent TUI across assigned UK airports, ensuring seamless customer service delivery and operational excellence
Lead a team of up to 30 staff including Team Leaders and Representatives, coaching and developing them to deliver exceptional customer experiences
Act as the central contact for Customer Operations and ground handling agents, making fast, data-driven decisions during disruptions
Provide comprehensive customer service regarding customers’ holidays, ensuring their journey is as smooth as possible
Handle complex customer issues efficiently, ensuring all complaints and requests are documented and resolved promptly
Responsible for monthly and weekly reporting, monitoring customer pain points, trends, and compensation spend, along with maintaining accurate logs and handovers
Work collaboratively with TUI stakeholders within the airport and beyond, influence customer service strategies, ensure consistent service delivery, and contribute to continuous improvement initiatives
May be required to take on management of additional airports due to operational requirements

What we offer

Attractive remuneration
Discretionary bonus schemes
Generous travel benefits
Extensive health & well-being support
Flexible working
Dynamic working environment
Access to TUI Learning Hub
Opportunities for intercultural collaboration and to work on global projects and teams
Involvement with local charity and sustainability initiatives like the TUI Care Foundation

Fulltime

Customer Experience Airport Team Leader

As a Customer Experience Airport Team Leader at TUI, you'll be the friendly face...

Location

United Kingdom , Stansted Mountfitchet

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Proven experience in a team leadership or management role, with the ability to motivate and develop team members
Proven customer service and team leader/manager experience from a fast-paced environment
Experience handling difficult conversations with strong communication skills and attention to detail
Ability to effectively support a team in resolving customer issues promptly
Ability to make informed decisions and handle escalated situations within tight timeframes
Effective collaboration skills while working independently and knowing when to escalate issues
Ability to handle high-pressure situations well while advocating for customer and team wellbeing

Job Responsibility

Leading shifts as the primary escalation point, directing your team while proactively managing customer needs and daily tasks
Supporting Airport Representatives and acting as key contact between Customer Operations, Ground Handling Agents, and Station Operations Coordinators
Resolving customer issues face-to-face using established policies while working shifts including weekends, holidays, and nights
Reporting incidents and trends daily while helping your team develop efficient solutions during disruptions
Traveling to various UK airports with pre-agreed expenses covered when away from your base
Maintaining excellent customer care while balancing business needs and managing delegated spending authority
Manage the team, keeping each staff member accountable for their service delivered to customers
Train and coach all staff members to continuously improve and be the go-to person for TUI customer service for the whole shift

What we offer

Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
Excellent rates with foreign exchange and discounts with retailers
Community day – time to spend working at a local charity or community
Pension scheme and life assurance

Fulltime

Operation Team Leader

This critical role will function at both strategic and operational levels. You w...

Location

Thailand , Phuket

Salary:

Not provided

Flight Centre Brand

Expiration Date

Until further notice

Requirements

4+ years of experience in tourism operations or experience in leading teams in the tourism and hospitality industry is required
A degree in tourism and hospitality is an advantage
Fluent in national local language and intermediate to advanced level of written and spoken English
Well-developed problem-solving skills
Customer centric with commitment to high standards of service delivery
High attention to detail and strong time/priority management skills
Able to work independently as well as in a team environment
Comfortable with a flexible rotating roster that may include late nights, weekends, and early mornings
Easily adapt to uncertainties/changing priorities and able to remain calm under pressure
Willing to travel on business when required

Job Responsibility

Develop and work on continuous improvements of guidelines, policies, and procedures to ensure consistent deliveries of services while optimising profits and the speed of each process
Maintain and update written processes, standardized manuals, and training
Ensure Discova fleet, drivers, guides and airport representatives are managed fairly and are held to a high-quality standard
Ensure optimal and transparent assignments of suppliers and adhere to our policy throughout the entire operation
Develop ways and practices to improve customer satisfaction and feedback

Fulltime

Senior Sales Manager

DoubleTree by Hilton Orlando at SeaWorld is seeking an experienced Senior Sales ...

Location

United States , Orlando

Salary:

Not provided

DoubleTree by Hilton Orlando at SeaWorld

Expiration Date

Until further notice

Requirements

Minimum 2-3 years of hotel sales experience in a full-service property is required
Experience at an airport or convention hotel is highly desired
Experience in a leadership or mentorship capacity is strongly preferred
Previous Hilton experience is highly desired
Demonstrated ability to secure new business, convert leads, build relationships, and manage a repeat client base
Experience working directly with operations to ensure seamless program execution, event detailing, and client servicing
Strong understanding of market segmentation, competitive positioning, and revenue strategy in relation to group business
Prior experience representing a hotel at industry trade shows, networking events, and customer-facing travel appointments is preferred
Knowledge of hotel contracts, revenue terms, attrition, cancellation policies, commissions, and third-party agency guidelines is highly desired

Job Responsibility

Develop and execute a targeted sales action plan to drive sales revenue across assigned market segments
Consistently meet and exceed monthly, quarterly, and annual sales goals
Increase market visibility through proactive engagement with key industry accounts
Actively prospect, qualify, solicit, and secure new business, while cultivating long-term repeat partnerships
Conduct property site experiences, client entertainment, and relationship-building activities to convert business
Support the Director of Sales & Marketing in leading daily department operations, including sales strategy, service delivery, and office administration
Assist in coaching and mentoring sales, catering, and sales support team members to ensure performance, communication, and service standards are met
Collaborate with department leaders and operational teams to ensure seamless communication and execution of group business
Provide weekly and monthly sales activity reports, call logs, and marketing actions as requested by the Director of Sales & Marketing
Perform local sales calls, competitive market research, and maintain strong awareness of industry and market trends

What we offer

Highly competitive wages
An exceptional benefit plan for eligible associates & your family members
401K matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you
Discounts with our Crescent managed properties in North America for you & your family members

Fulltime

Operational Performance Manager

As Operational Performance Manager, you will lead a team of Operational Performa...

Location

United Kingdom; Belgium; Netherlands; Sweden; Germany , Luton; Zaventem; Rijswijk; Stockholm; Langenhagen

Salary:

Not provided

TUI

Expiration Date

April 24, 2026

Requirements

Proven operational experience and understanding of Ground Operations
Leadership skills, with the ability to motivate, engage and develop a team to deliver results
Results-driven individual, with strong data and analytical skills
Strong communications skills, being able to take multiple data sets and convey these clearly and in multiple formats to various audiences
Customer focused individual, driven to achieve the best possible standards for our customers
Good interpersonal skills, with the ability to build trust, rapport, and productive relationships
Ability to influence peers and senior leaders, achieving buy-in to new initiatives
Well-organised, with strong process management skills and an ability to establish and work to priorities
Self-motivated and ability to work independently as well as part of a team
Excellent IT skills and experience using analytics software (Tableau), Excel and PowerPoint

Job Responsibility

Manage interactions with Ground Ops colleagues and Data & Analytics teams to develop performance dashboards and ensure Ground Ops data requirements are met
Owning all Ground Ops operational performance, ensuring data analysis is conducted promptly, so improvements are introduced to allow for maximum impact
Ensuring feedback on performance is collated and used to drive initiatives with stakeholders across TUI Airline
Reporting regularly on performance to senior leadership in Ground Ops and across TUI Airline and tracking improvements in a presentable and consistent format
Representing Ground Ops at senior TUI Airline operational performance and airport experience meetings, sharing metrics and owning improvement actions across the department
Developing initiatives to improve performance, working with Ground Ops Region teams to deliver in an aligned and coordinated way
Ensuring the success of performance and airport experience initiatives are tracked, feeding learnings into future Ground Ops strategic priorities
Manage Ground Ops advance seasonal planning, ensuring learnings from current performance are used to drive improvements for future seasons, and readiness activity is tracked to optimise performance
Manage seasonal preparation through analysis of seasonal flying programs and aircraft basing data to ensure Ground Ops teams have the necessary data to prepare for success
Manage Ground Ops third-party supplier SLAs and service provider bonus/malus schemes, ensuring costs are optimized through accurate and reliable SLA reporting

What we offer

Attractive remuneration
generous travel benefits
extensive health & well-being support
Flexible working
Access the TUI Learning Hub to level-up and reach your ambitions
Opportunities to work on global projects and teams
Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation

Fulltime

!

Centre Administrator

The MLA Centre Administrator plays a key role in the successful delivery of MLA’...

Location

Ireland , Galway; Dublin

Salary:

Not provided

Move Language Ahead

Expiration Date

Until further notice

Requirements

Must have right to work in Ireland
Successful applicants will be required to complete Garda Vetting as part of onboarding, and any offer of employment will be subject to satisfactory clearance under the National Vetting Bureau Acts 2012–2016
Proven suitability to work with students under 18: at least 2 references
Be proficient in the use of IT

Job Responsibility

Responsible for the logistics and finance for MLA summer programmes
Responsible for all logistics and finance aspects of the MLA summer camp programmes
Represent MLA values
Reports to Centre Director and Operations Manager
6 working days per week
1 day off per week
Residential employment includes all meals and accommodation
Provide high-quality administrative, operational, student, group leader and staff support at centre level
Ensure the smooth day-to-day running of the centre, accurate record-keeping, and excellent customer service
Promote the welfare of students and adhere to, and comply with the MLA Safeguarding Policy

What we offer

Paid training and induction
Work as part of a strong team and gain experience
Opportunities for professional development e.g. appraisals, opportunities for promotion
Complimentary room and full board as part of the compensation package

Fulltime

Airport Representative Team Leader

TUI

Location:
United Kingdom , Stansted

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 29, 2025

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Job Description:

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Job Posted:
April 29, 2025