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Airport Representative Attendant position at The Laguna a Luxury Collection Resort & Spa Nusa Dua Bali, responsible for greeting and assisting guests, handling luggage, providing information, and ensuring high standards of service.
Job Responsibility:
Greet and escort guests to rooms
Open doors and assist guests/visitors entering and leaving property
Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities
Identify and explain room features to guests
Transport guest luggage to and from guest rooms and/or designated bell area
Assist with luggage storage and retrieval
Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage
Supply guests with directions
Arrange transportation for guests/visitors, and record advance transportation request as needed
Communicate parking procedures to guests/visitors
Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager
Maintain awareness of undesirable persons on property premises
Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information
Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation
Speak with others using clear and professional language, and answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Comply with quality assurance expectations and standards
Read and visually verify information in a variety of formats
Move at a speed required to respond to work situations
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Perform other reasonable job duties as requested by Supervisors