CrawlJobs Logo

Airport Rep Team Manager

https://www.tui.com Logo

TUI

Location Icon

Location:
United Kingdom , Gatwick

Category Icon
Category:
Hospitality and Tourism

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Join our TUI team as a Customer Experience Regional Airport Team Manager in London Gatwick, where you'll lead airport operations and deliver exceptional customer experiences. In this pivotal role, you'll be the face of TUI, ensuring our customers enjoy seamless journeys while supporting and developing your team to provide outstanding service at every touchpoint. This is a fixed term contract for 12 months.

Job Responsibility:

  • Represent TUI across assigned UK airports, ensuring seamless customer service delivery and operational excellence
  • Lead a team of up to 30 staff including Team Leaders and Representatives, coaching and developing them to deliver exceptional customer experiences
  • Act as the central contact for Customer Operations and ground handling agents, making fast, data-driven decisions during disruptions
  • Provide comprehensive customer service regarding customers’ holidays, ensuring their journey is as smooth as possible
  • Handle complex customer issues efficiently, ensuring all complaints and requests are documented and resolved promptly
  • Responsible for monthly and weekly reporting, monitoring customer pain points, trends, and compensation spend, along with maintaining accurate logs and handovers
  • Work collaboratively with TUI stakeholders within the airport and beyond, influence customer service strategies, ensure consistent service delivery, and contribute to continuous improvement initiatives
  • May be required to take on management of additional airports due to operational requirements

Requirements:

  • Customer-centric mindset with a passion for service excellence and creating memorable travel experiences
  • Proven leadership and coaching skills
  • Experience in managing medium to large teams effectively
  • Ability to think strategically and influence service delivery decisions while maintaining commercial awareness
  • Ability to work effectively under pressure and confidently handle escalated situations
  • Excellent communication skills, both written and verbal, enabling effective stakeholder management
  • Comfortable using digital tools and systems to enhance operational efficiency
  • Flexible to work weekends and bank holidays
  • Must live within 45 minutes of the Airport and be able to drive
  • Travel will also be required to team meetings
What we offer:
  • Attractive remuneration
  • Discretionary bonus schemes
  • Generous travel benefits
  • Extensive health & well-being support
  • Flexible working
  • Dynamic working environment
  • Access to TUI Learning Hub
  • Opportunities for intercultural collaboration and to work on global projects and teams
  • Involvement with local charity and sustainability initiatives like the TUI Care Foundation

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
TUI - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Airport Rep Team Manager

Airport Representative Team Leader

Our Customer Experience Airport Rep Team is an integral part of our business. Th...
Location
Location
United Kingdom , Stansted
Salary
Salary:
30000.00 GBP / Year
https://www.tui.com Logo
TUI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Passionate about driving improved customer service and able to remain calm in high-pressure situations
  • experience in holding difficult conversations with customers and staff face-to-face
  • high standard of written and conversational communication with good attention to detail
  • ability to support a small team in resolving customer issues quickly and effectively
  • ability to make informed decisions and review/resolve simple escalated situations, often with tight deadlines
  • effective collaboration and networking skills
  • ability to work independently using your own initiative
  • confidence to escalate incidents where appropriate
  • ability to perform well in high pressure scenarios and multi-task
  • advocate for the wellbeing of customers and the team
Job Responsibility
Job Responsibility
  • Lead the shift, acting as the primary point of escalation and directing the team to where they are needed most
  • proactively attend to customers' needs and ensure the team is effectively managed in their day-to-day tasks
  • support the Customer Experience Airport Representatives and be a key contact for the Customer Operations Team, Ground Handling Agents, and Station Operations Coordinators at UK airports
  • solve issues on the spot, face-to-face, for customers on the day of travel, using pre-determined customer policies
  • work on a shift pattern basis (includes weekends, bank holidays, and nights) to support the wider Customer Operations Team
  • communicate incidents and customer trends daily to the Customer Operations Team and help the rep team find quick and efficient solutions
  • obtain and communicate data during daily operational disruptions
  • work at various UK airports as required, with pre-agreed petrol costs/expenses covered when not working at your pre-agreed base
  • always ensure the best possible level of customer care and service, balancing business and commercial needs
  • manage the team, keeping each staff member accountable for service delivered to customers
What we offer
What we offer
  • Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
  • health and wellbeing support in five key areas – Financial, Health, Social, Community and Career
  • excellent rates with foreign exchange and discounts with retailers
  • discovery day – time to spend working at a local charity or community
  • pension scheme and life assurance
  • Fulltime
Read More
Arrow Right

Airport Representative Team Leader

Our Customer Experience Airport Rep Team is an integral part of our business. Th...
Location
Location
United Kingdom , Stansted
Salary
Salary:
30000.00 GBP / Year
https://www.tui.com Logo
TUI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Passionate about driving improved customer service and able to remain calm in high-pressure situations
  • Experience in holding difficult conversations with customers and staff face-to-face
  • High standard of written and conversational communication with good attention to detail
  • Ability to support a small team in resolving customer issues quickly and effectively
  • Ability to make informed decisions and review/resolve simple escalated situations, often with tight deadlines
  • Effective collaboration and networking skills, with the ability to work independently using your own initiative and the confidence to escalate incidents where appropriate
  • Ability to perform well in high pressure scenarios, multi-task and advocate for the wellbeing of customers and the team
Job Responsibility
Job Responsibility
  • Lead the shift, acting as the primary point of escalation and directing the team to where they are needed most
  • Proactively attend to customers' needs and ensure the team is effectively managed in their day-to-day tasks
  • Support the Customer Experience Airport Representatives and be a key contact for the Customer Operations Team, Ground Handling Agents, and Station Operations Coordinators at UK airports to ensure a seamless experience for our customers
  • Solve issues on the spot, face-to-face, for our customers on the day of travel, using pre-determined customer policies
  • Work on a shift pattern basis (includes weekends, bank holidays, and nights) to support the wider Customer Operations Team in responding to operational disruptions
  • Communicate incidents and customer trends daily to the Customer Operations Team and help the rep team find quick and efficient solutions
  • Obtain and communicate data during daily operational disruptions
  • Work at various UK airports as required, with pre-agreed petrol costs/expenses covered when not working at your pre-agreed base
  • Always ensure the best possible level of customer care and service, balancing business and commercial needs by monitoring your own monetary spend within your delegated authority
  • Manage the team, keeping each staff member accountable for their service delivered to customers
What we offer
What we offer
  • Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
  • Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
  • Excellent rates with foreign exchange and discounts with retailers
  • Discovery day – time to spend working at a local charity or community
  • Pension scheme and life assurance
  • Fulltime
Read More
Arrow Right

Sales Engineer

We are seeking a dynamic individual to fill our Sales Engineer role, to cover ou...
Location
Location
United States , Minneapolis, MN
Salary
Salary:
90000.00 - 125000.00 USD / Year
asc-es.com Logo
ASC Engineered Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • College graduate with an Engineering degree
  • Mechanical Engineering preferred but will consider other disciplines and years of direct commercial construction industry experience
  • CSI Certification (Construction Specifications Institute) preferred
  • Proven experience in writing technical specifications for mechanical systems, adhering to industry standards and project requirements
  • Previous technical sales experience
  • Self-motivated, confident, and able to work independently
  • Strong written and verbal communication skills, with a professional image
  • Willing to travel overnight as required
  • Located near a major metropolitan area with easy access to an airport
  • Team player with a competitive, flexible, and resilient nature
Job Responsibility
Job Responsibility
  • Develop and implement a yearly game plan that strengthens the specification position to secure ASC’s presence in early project decisions, and drive specification alignment across project portfolios
  • Collaborate with the sales team and Rep Firms to develop a strategic annual target list, aimed at increasing the company’s position at agreed-upon target accounts, including owners, engineers, and selected contractors
  • Identify and strengthen partnerships with key owners: Build direct relationships with major owners to influence product selection
  • Use prior knowledge of the industry and the relationship between the contractor, distributor and the engineer / owner to identify the path to the specification
  • Use thought leadership and engineer influence to establish the Sales Engineer as the go-to professional in the industry
  • Develop a complete understanding of product features/benefits, account hierarchy, market and product applications, and technical language/wording
  • Gain in-depth knowledge of specifications as an industry document, including its content and language
  • Stay informed on competitive products and position within the market
  • Work closely with key engineering associations such as ASPE, ASHRAE, and SFPE to stay informed of industry trends, developments, and standards
  • Utilize these associations to enhance ASC's brand presence and influence in the market
  • Fulltime
Read More
Arrow Right

Sales Engineer

We are seeking a dynamic individual to fill our Sales Engineer role, to cover ou...
Location
Location
United States , Oak Brook
Salary
Salary:
90000.00 - 125000.00 USD / Year
asc-es.com Logo
ASC Engineered Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • College graduate with an Engineering degree
  • Mechanical Engineering preferred but will consider other disciplines and years of direct commercial construction industry experience
  • CSI Certification (Construction Specifications Institute) preferred
  • Proven experience in writing technical specifications for mechanical systems, adhering to industry standards and project requirements
  • Previous technical sales experience
  • Self-motivated, confident, and able to work independently
  • Strong written and verbal communication skills, with a professional image
  • Willing to travel overnight as required
  • Located near a major metropolitan area with easy access to an airport
  • Team player with a competitive, flexible, and resilient nature
Job Responsibility
Job Responsibility
  • Develop and implement a yearly game plan that strengthens the specification position to secure ASC’s presence in early project decisions, and drive specification alignment across project portfolios
  • Collaborate with the sales team and Rep Firms to develop a strategic annual target list, aimed at increasing the company’s position at agreed-upon target accounts, including owners, engineers, and selected contractors
  • Identify and strengthen partnerships with key owners: Build direct relationships with major owners to influence product selection
  • Use thought leadership and engineer influence to establish the Sales Engineer as the go-to professional in the industry
  • Develop a complete understanding of product features/benefits, account hierarchy, market and product applications, and technical language/wording
  • Gain in-depth knowledge of specifications as an industry document, including its content and language
  • Stay informed on competitive products and position within the market
  • Work closely with key engineering associations such as ASPE, ASHRAE, and SFPE to stay informed of industry trends, developments, and standards
  • Serve as the primary point of contact between contractors and engineers to ensure ASC products are approved and specified in current and future projects
  • Establish ASC as industry thought leadership, deliver presentations, panels, and educational sessions engineering events to shape industry dialogue and standards
  • Fulltime
Read More
Arrow Right

Director, Design and Construction

The Director, Design + Construction will have oversight for assigned Airport Dim...
Location
Location
United States , Dallas
Salary
Salary:
Not provided
collinsongroup.com Logo
Collinson
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Undergraduate degree
  • Track record of managing successful program and project delivery in line with desired outcomes
  • Experience in building and maintaining constructive partnership and collaborative relationships
  • Technical ability to understand and interpret construction drawings/specifications
  • Ability to travel as needed (estimated 2-3 trips per month) along with flexibility to work from home or office
  • Experience in airport environments and high-end hospitality focused tenant improvement projects
  • Must be authorized to work in U.S.
  • Minimum 8 years working experience in the Aviation Sector as a General Contractor, Owner’s Rep, Architect, Engineer, or Interior Designer with direct report leadership experience
  • Proficient in reading construction contracts, construction drawings, and specifications
  • Understanding of AIA contracts and ability to prepare them for different delivery methods
Job Responsibility
Job Responsibility
  • Develop projected capital investment budgets and manage investment spending against budget for all facility projects, submitting monthly capital investment spending and forward cashflow reports
  • Oversight of new, refurbishment and/or expansion facility projects ensuring projects are completed on time and within established budget
  • Ensure branding standards are captured in design documentation and maintained through the construction phase. Engage AD’s Branding Team for input on brand-related items when required
  • Ensure alignment with established Airport Dimensions’ governance and reporting requirements including but not limited to
  • design and construction procedures and protocol, finance and administrative governance
  • Review/provide input on construction documents from an operational and constructability standpoint
  • Ensure management and oversee coordination to resolve design issues/changes with Owner, A/E team, local onsite PMs, and GC(s)
  • Ensure projects maintain project documentation, including contracts, change orders, schedules, budgets, and invoices
  • Assist with assessment of viability of potential new facility projects and project capital investment and timelines
  • Provide regular updates to senior leadership on status of projects and advise on any developments that will have an impact on the timeline or capital investment of the project
Read More
Arrow Right
New

Sales Coach

Do you have a passion for coaching and developing sales professionals to achieve...
Location
Location
United States , Plano
Salary
Salary:
Not provided
asafe.com Logo
A-SAFE GROUP
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years in sales or sales management, preferably in B2B, field sales, or solution selling
  • Proven capability to coach, inspire, develop, and constructively challenge sales professionals
  • Strong understanding of the full sales cycle, customer engagement, and negotiation strategies
  • Strong ability to deliver direct, actionable, and motivating feedback in real time
  • Quick analysis of sales calls/interactions to provide tailored coaching solutions
  • Ability to build trust, provide support and adapt coaching styles to different personalities
  • Familiarity with the Challenger Sales methodology is beneficial
  • Established competence in solution selling or consultative sales, with the ability to identify customer challenges and tailor solutions to meet their needs
  • Previous experience selling capital equipment, health & safety products, or technology solutions to relevant customers (e.g. Warehouses, Logistics Factories, Airports)
  • Fluency in English and Spanish
Job Responsibility
Job Responsibility
  • Spend 100% of your time with field and desk-based sales reps, providing real-time coaching, behavioral modeling, and structured feedback sessions to reinforce learning and optimize performance
  • Conduct individual and peer-to-peer coaching sessions to develop sales skills and techniques
  • Deliver real-time feedback and behavioral modeling during live sales interactions, both in the field and virtually
  • Align with Sales Leaders and the Regional Training Manager to understand and address individual and team coaching needs
  • Provide weekly performance updates to the Regional Training Leader and Sales Managers and prepare monthly reports for the Country Managing Director
  • Guide sales reps in transitioning from transactional selling to consultative, value-driven conversations
What we offer
What we offer
  • Comprehensive Health & Wellness package (Medical, Dental and Vision)
  • 10 Days of Paid Time Off (PTO)
  • 5 Days of Sick Leave
  • 11 Paid Holidays
  • 401(k) Employer Matching
  • Employee Referral Program
  • Collaborative and supportive team environment
  • Opportunities for professional development and career advancement
  • Fulltime
Read More
Arrow Right
New

Senior Software Engineer

AI agents are rapidly becoming foundational across industries, transforming how ...
Location
Location
United States , Redmond
Salary
Salary:
119800.00 - 234700.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C#, TypeScript, C, C++, Java, JavaScript, or Python OR equivalent experience
  • Ability to meet Microsoft, customer, and government security screening requirements
  • Microsoft Cloud Background Check upon hire or transfer and every two years thereafter
Job Responsibility
Job Responsibility
  • Platform & Infrastructure Engineering: Design, build, and operate high-scale backend services for Power Platform connection and credential management
  • Own core infrastructure that enables secure connectivity for Copilot agents, workflows, and applications
  • Build multi-tenant, highly available, low-latency services used across Microsoft 365 and Power Platform
  • Drive architectural decisions for connection lifecycle, isolation, throttling, and resiliency
  • Security, Identity & Compliance: Implement secure authentication and authorization flows (Entra ID, OAuth, app-only and delegated access)
  • Ensure tenant isolation, least-privilege access, and compliance with enterprise security requirements
  • Partner with security and compliance teams to meet privacy, data protection, and governance standards
  • Design systems that respect user permissions and organizational boundaries by default
  • Reliability & Operational Excellence: Build for production reliability: monitoring, alerting, diagnostics, and automated recovery
  • Participate in on-call rotations and lead incident mitigation and root-cause analysis
  • Fulltime
Read More
Arrow Right
New

Network Specialist- Customer Outreach

BlueWater Federal is seeking a Network Specialist- Customer Outreach to support ...
Location
Location
United States , Columbus
Salary
Salary:
Not provided
bwfed.com Logo
BlueWater Federal Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associate's degree is preferred
  • 2+ years of IT experience, preferably within telecom provisioning
  • Must have an active Secret clearance or the ability to obtain one
  • US Citizenship required
  • May require mandatory schedule change based on operational requirements, resulting in a swing shift/second shift schedule (Example: 3:00 p.m. - 11:00 p.m.)
Job Responsibility
Job Responsibility
  • Initial customer interactions and follow through of service orders
  • Enter the service request details into DISA Storefront (DSF) to initiate a telecommunications service request
  • Perform customer interaction with exceptional service before/after DISA Storefront (DSF) entry
  • Engage with the customer to provide assistance if the service request is incomplete or requirements are unclear
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy