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We’re looking for a Specialist to join our Airport Operations Policy & Procedures team. This is a small and very knowledgeable team that sits right at the heart of the operation. You’ll work with colleagues across our global stations, supporting policy development, manual updates, compliance monitoring, operational safety and business continuity.
Job Responsibility:
Build and apply a strong understanding of above and below wing operations to shape clear, practical policies and procedures
Draft, update and govern airport manuals and controlled documents, ensuring accurate version control and audit traceability
Translate complex regulations into simple, frontline-friendly guidance and briefing materials
Identify risks, gaps and improvement opportunities through audits, compliance data and station feedback
Partner closely with Safety, Training and Airport Operations teams to ensure policies are aligned, deliverable and support business continuity
Take ownership of delegated workstreams and cross-operational projects, supporting continuous improvement across the wider operation
Requirements:
Airport operational experience below wing and ideally above wing
Clear written communication and confidence in briefing others
Strong attention to detail
Willingness to learn and develop technical knowledge
Ability to manage up and handle pressure when priorities shift
Understanding of safety and compliance within an airport environment
What we offer:
Flexible hybrid working pattern
Regular time at LHR to stay connected to our airport operation
Strong networking opportunities across stations and senior leadership
Real influence in shaping how we deliver safe and consistent operations globally