Airport Operations Leader Job at Bolt (Tallinn)

Airport Team Leader

As a Customer Experience Airport Team Leader at TUI, you'll be the friendly face...

Location

United Kingdom , Manchester

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Proven experience in a team leadership or management role
Ability to motivate and develop team members
Committed to excellent customer service
Remains calm under pressure
Experience handling difficult conversations
Strong communication skills
Attention to detail
Ability to effectively support a team in resolving customer issues promptly
Makes informed decisions and handles escalated situations within tight timeframes
Effective collaboration skills while working independently

Job Responsibility

Leading shifts as the primary escalation point
Directing team while proactively managing customer needs and daily tasks
Supporting Airport Representatives
Acting as key contact between Customer Operations, Ground Handling Agents, and Station Operations Coordinators
Resolving customer issues face-to-face using established policies
Reporting incidents and trends daily
Helping team develop efficient solutions during disruptions
Traveling to various UK airports with pre-agreed expenses covered
Maintaining excellent customer care while balancing business needs
Managing delegated spending authority

What we offer

Fantastic holiday benefits including discounts and special offers
Ability to purchase additional 'TUI time off'
Health and Wellbeing support in five key areas - Financial, Health, Social, Community and Career
Excellent rates with foreign exchange and discounts with retailers
Community day - time to spend working at a local charity or community
Pension scheme and life assurance

Fulltime

TUI Airport Team Leader

Become part of our famous TUI Destination Team as one of our Airport Team Leader...

Location

Spain , Palma de Mallorca

Salary:

23900.00 EUR / Year

TUI

Expiration Date

Until further notice

Requirements

Friendly and empathetic individual
Dedicated to making guests happy
Quick learner who masters technology and tools
Effective communicator who values diverse input
Naturally motivate and guide your team
Hold a driving license, have an own car
Fully conversational in English plus German or Dutch

Job Responsibility

Lead and empower your international airport team
Guide your team through changes
Ensure smooth airport operations
Monitor team’s performance & wellbeing
Support team development

What we offer

Company iPad & uniform
Work week of 39 hours with 2 days off
22 days of holiday + 2 extra days
Discounts and multiple offers with TUI Club De Benefits
Option to obtain discounted private health insurance
Paid training days
Free access to TUI Learning Hub, TUI Skills Academy & language lessons
Involvement in charity and sustainability initiatives

Fulltime

Airport Representative Team Leader

Our Customer Experience Airport Rep Team is an integral part of our business. Th...

Location

United Kingdom , Stansted

Salary:

30000.00 GBP / Year

TUI

Expiration Date

Until further notice

Requirements

Passionate about driving improved customer service and able to remain calm in high-pressure situations
Experience in holding difficult conversations with customers and staff face-to-face
High standard of written and conversational communication with good attention to detail
Ability to support a small team in resolving customer issues quickly and effectively
Ability to make informed decisions and review/resolve simple escalated situations, often with tight deadlines
Effective collaboration and networking skills, with the ability to work independently using your own initiative and the confidence to escalate incidents where appropriate
Ability to perform well in high pressure scenarios, multi-task and advocate for the wellbeing of customers and the team

Job Responsibility

Lead the shift, acting as the primary point of escalation and directing the team to where they are needed most
Proactively attend to customers' needs and ensure the team is effectively managed in their day-to-day tasks
Support the Customer Experience Airport Representatives and be a key contact for the Customer Operations Team, Ground Handling Agents, and Station Operations Coordinators at UK airports to ensure a seamless experience for our customers
Solve issues on the spot, face-to-face, for our customers on the day of travel, using pre-determined customer policies
Work on a shift pattern basis (includes weekends, bank holidays, and nights) to support the wider Customer Operations Team in responding to operational disruptions
Communicate incidents and customer trends daily to the Customer Operations Team and help the rep team find quick and efficient solutions
Obtain and communicate data during daily operational disruptions
Work at various UK airports as required, with pre-agreed petrol costs/expenses covered when not working at your pre-agreed base
Always ensure the best possible level of customer care and service, balancing business and commercial needs by monitoring your own monetary spend within your delegated authority
Manage the team, keeping each staff member accountable for their service delivered to customers

What we offer

Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
Excellent rates with foreign exchange and discounts with retailers
Discovery day – time to spend working at a local charity or community
Pension scheme and life assurance

Fulltime

Airport Representative Team Leader

Our Customer Experience Airport Rep Team is an integral part of our business. Th...

Location

United Kingdom , Stansted

Salary:

30000.00 GBP / Year

TUI

Expiration Date

Until further notice

Requirements

Passionate about driving improved customer service and able to remain calm in high-pressure situations
experience in holding difficult conversations with customers and staff face-to-face
high standard of written and conversational communication with good attention to detail
ability to support a small team in resolving customer issues quickly and effectively
ability to make informed decisions and review/resolve simple escalated situations, often with tight deadlines
effective collaboration and networking skills
ability to work independently using your own initiative
confidence to escalate incidents where appropriate
ability to perform well in high pressure scenarios and multi-task
advocate for the wellbeing of customers and the team

Job Responsibility

Lead the shift, acting as the primary point of escalation and directing the team to where they are needed most
proactively attend to customers' needs and ensure the team is effectively managed in their day-to-day tasks
support the Customer Experience Airport Representatives and be a key contact for the Customer Operations Team, Ground Handling Agents, and Station Operations Coordinators at UK airports
solve issues on the spot, face-to-face, for customers on the day of travel, using pre-determined customer policies
work on a shift pattern basis (includes weekends, bank holidays, and nights) to support the wider Customer Operations Team
communicate incidents and customer trends daily to the Customer Operations Team and help the rep team find quick and efficient solutions
obtain and communicate data during daily operational disruptions
work at various UK airports as required, with pre-agreed petrol costs/expenses covered when not working at your pre-agreed base
always ensure the best possible level of customer care and service, balancing business and commercial needs
manage the team, keeping each staff member accountable for service delivered to customers

What we offer

Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
health and wellbeing support in five key areas – Financial, Health, Social, Community and Career
excellent rates with foreign exchange and discounts with retailers
discovery day – time to spend working at a local charity or community
pension scheme and life assurance

Fulltime

Station Manager

Reporting to the Senior Director, Customer Experience, Western and Atlantic Cana...

Location

Canada , Ottawa

Salary:

Not provided

Air Canada

Expiration Date

Until further notice

Requirements

A relevant university degree (Bachelor's), certification, and/or relevant experience commensurate with the role
Airport operations leadership experience
Ability to work independently
Willing to relocate to the assigned location to live full-time
Has a track record of consistent performance and delivery, with a strong focus on safety, customer experience and business transformation
Strong people leadership and people development skills, with an ability to inspire and motivate teams while holding them accountable for results
Strong communication and negotiation abilities
Experience in budget management and financial decision-making
Familiarity and commitment to Corporate Environment guidelines
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment

Job Responsibility

Accountability for the overall performance of a non-hub Canadian Airport location
Leads the local support, execution and development of the Airports 2030 transformative vision in the station
Authority and responsibility for the management of safety and security at their location, including compliance with all applicable regulatory standards
Collaborate with regulatory agencies to ensure compliance with aviation regulations
Hold oversight of all daily operational risks related to Safety at the location
Accountable to elevate the customer experience from an airport’s perspective and drive excellence across key metrics
Accountable to maximize operational performance, including through periods of peak volume or IROP
Provides leadership, oversight and direction to a team of direct Air Canada unionized employees and (if applicable) management
Responsible for empowering operational leaders to enable them to run the day-to-day operations
Creates strong relationships with unions, government agencies, industry partners, vendors and airport authorities at their location

Fulltime

New

Project Director - Aviation

With continued growth across Australia's aviation sector, TSA is seeking an expe...

Location

Australia , Melbourne

Salary:

Not provided

TSA Riley

Expiration Date

Until further notice

Requirements

A strong reputation within the Australian aviation sector, ideally with experience across major airports or complex aviation infrastructure
A solid understanding of airport operations and regulatory compliance
A minimum of 10 years' experience delivering projects in live construction environments, including airside works
Tertiary qualifications in Engineering, Architecture, Quantity Surveying, or Project Management
Proven experience in client-side consultancy or advisory roles
A deep understanding of the regulatory and operational requirements of airside environments (e.g. airport protocols, safety systems, stakeholder interfaces)
Demonstrated leadership capability, with experience leading multidisciplinary consultant teams and contractor interfaces
Strong commercial acumen and confidence operating at senior stakeholder and executive levels
A collaborative, pragmatic approach to project delivery aligned with shared team cultures
Willingness to travel interstate as required to support project delivery and capability development

Job Responsibility

Leading the end-to-end delivery of aviation projects, ensuring alignment with scope, programme, budget, and quality objectives
Developing and executing project management plans, and actively monitoring cost-to-complete and risk exposure
Acting as a senior client-facing leader, fostering trusted relationships with airport authorities, operators, consultants, contractors, and regulators
Managing delivery within live airside and landside environments, ensuring minimal disruption to operations
Proactively identifying and mitigating project risks, including safety, programme, and interface risks
Monitoring and reporting against Health, Safety and Environmental plans in accordance with airport and legislative requirements
Mentoring and developing project teams, promoting a collaborative and high-performance culture
Conducting regular project reviews, contractor performance assessments, and programme coordination activities

What we offer

Hybrid working arrangements
Generous parental leave
Community service leave
Defence forces leave
'Recharge days'
Public holiday swaps
Discounts and perks
Award-winning learning and development program
Diversity, Equity & Inclusion (DEI) program

Fulltime