Airport Operations Base Manager

• Act as the senior manager at your base, coordinating with stakeholders to ensure operational excellence
• Deliver overall station performance, including on-time performance, customer service, strategy, and safety
• Ensure third-party suppliers adhere to TUI policies and processes to satisfy compliance requirements and introduce station improvement plans
• Manage the Ground Operations team, focusing on performance and development
• Contribute to mid- and long-term TUI strategy for airport operations performance
• Represent TUI in airport/airline community forums, championing short- and long-term strategic goals
• Deliver a consistent customer journey and maintain budgetary and financial control at the station level
• Build senior-level relationships at board level with airport operators, control authorities, and suppliers to leverage value for TUI
• Drive continuous improvement and strategic development across departments
• Lead senior operational performance meetings with stakeholders and suppliers
• Identify and implement product and operational enhancements to keep TUI ahead of competitors
• Own and deliver project workstreams on behalf of the Region Manager / Head of Airport Operations
• Participate in on-call response rosters and implement station emergency plans

• Degree or substantial relevant experience
• Significant management experience in aviation, airline, ground handling, and supplier management
• Proven ability to build, foster and maintain strong internal/external stakeholder relationships
• Leadership qualities that align with TUI values
• Proven experience in leading diverse teams and fostering continuous development and engagement
• Self-motivated with a collaborative approach, positive outlook, and ability to inspire teams and suppliers
• Excellent communication skills, with experience in building industry relationships and influencing stakeholders
• Ability to stimulate and inspire teams to deliver operational excellence in our pan European environment
• Proficiency in using analytical tools to improve performance
• Successful project and product implementation management
• Results-oriented with experience in managing KPIs and problem-solving
• Strong verbal and written communication skills, which embrace our TUI values
• Experience in delivering safe and compliant operations in an airline environment, with knowledge of risk management and auditing
• Strong business English and competency with MS Office systems
• Flexibility in working hours to resolve operational issues

Certification in ground handling procedures and regulations is desirable

• Attractive remuneration
• discretionary bonus schemes
• generous travel benefits
• extensive health & well-being support
• Flexible working
• dynamic working environment
• Access the TUI Learning Hub
• opportunities to work on global projects and teams
• Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation