Airport Deputy Manager Job at FIFA (Guadalajara)

Job Description

Reporting organisationally to the Airport manager, the Deputy Manager will be a key member of the FIFA26 Operational Services team and will work in close collaboration with the FIFA Transport team and other key individuals responsible for supporting the Airport Manager in overseeing all day-to-day airport operations, ensuring safety, efficiency, and compliance with aviation regulations and FIFA client service levels. This role acts as a second-in-command, providing leadership across multiple functional areas, including airside and landside operations, terminal management, customer service, and emergency response coordination.

Job Responsibility

Support and deputize for the Arrivals & Departures Teams Manager, ensuring continuity of leadership and operational decision-making
Lead, train, and motivate a diverse team of paid staff and volunteers to deliver exceptional airport services in line with FIFA World Cup 2026 standards
Oversee daily and shift briefings to align team performance, ensure service consistency, and address operational challenges during extended hours
Manage all operational aspects of arrivals and departures, ensuring alignment with governance structures and coordination with airport stakeholders
Develop and maintain effective relationships with airlines, airport authorities, transport providers, and FIFA functional areas to facilitate seamless client movements
Direct service planning and delivery for all FIFA constituent groups, ensuring compliance with defined service levels (DSLAs) and tournament objectives
Coordinate with transport providers across multiple modes—including bus, fleet, and public transport—to ensure efficient passenger flow and timely connections
Oversee the integration of arrivals and departures operations with other FWC2026 functional areas at venue and site level, including stadiums and non-competition locations
Lead preparation and delivery of client-facing materials, including transport guides, operational updates, and presentations for key stakeholder meetings
Ensure readiness and excellence in service delivery for all pre-tournament test events and operational simulations
Foster a proactive, collaborative, and safety-focused team culture capable of performing under pressure and meeting tight deadlines

Requirements

Bachelor's degree in Project Management, Event Management, Major Sports Events, or a related field
an equivalent combination of education and relevant professional experience may be considered
Minimum of 3 years of airport transport operations experience, ideally within major sports, football, or event environments
Proven track record in international mega-event operations, preferably across multiple world-class tournaments (e.g., FIFA World Cup, Olympic Games, or regional championships)
Demonstrated success working in multi-functional, fast-paced event organizations, managing complex logistics and tight timelines
Experienced in team leadership, project delivery, and coordinating large-scale operations
Skilled in building and maintaining partnerships with public and private sector stakeholders in collaborative environments
Strong understanding of airport transport operations, service flow, and event-specific service levels
Proficient in administration, planning, and project management principles
Excellent stakeholder management, communication, and presentation abilities
Highly organized, detail-oriented, and capable of managing multiple priorities under pressure
Strong interpersonal and facilitation skills, with the ability to motivate diverse teams toward common goals
Adaptive thinker able to balance client needs, authority requirements, and FIFA standards
Comfortable working both independently and collaboratively within corporate and project-based structures
Demonstrates flexibility, resilience, and professionalism in dynamic or changing environments
Fluent in English
Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools

Nice to have

A master's degree in a related discipline is considered an asset
Spanish and/or French proficiency is a plus

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Airport Deputy Manager

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