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Canadian Base Operators Logo Canadian Base Operators · Hospitality and Tourism

Airport Check-in Agent

Canada, Fort Mackay · Job Posted January 20, 2026
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Job Description

The Check-In agent is responsible for providing efficient, courteous, and accurate passenger check-in services while ensuring compliance with airline, airport and security regulations. This role is customer-focused and safety critical, serving as the first point of contact for passengers. The successful candidate will be required to perform other skilled and unskilled tasks related to the job to assure continuous operation by our client.

Job Responsibility

  • Greet passengers professionally and provide excellent customer service
  • Check in passengers using airline reservations system
  • Issue boarding passes and baggage tags
  • Accept, weigh and process checked baggage according to policies
  • Resolve passenger issues such as rebooking's, seat changes and special requests
  • Coordinate with supervisors and airline operations
  • Manage gate operations and flight closure
  • Maintain a clean and organized check-in counter area
  • Manage all aspects of its business with regards to prevention of pollution and minimize or eliminate adverse environmental and health impacts
  • Complete various general administrative duties as assigned
  • Conduct environmental, safety and quality checks, general housekeeping in support of a healthy and safe workplace environment and taking proactive and corrective measures in these areas

Requirements

  • Grade 12 or GED Equivalent
  • 1-3 years of Check-In experience in the aviation industry
  • Hold a valid driver’s license
  • Proficient/knowledge and understanding of established Aviation practices, procedures and techniques
  • Proficient/knowledge and understanding of applicable local, and federal labour codes
  • Proficient/knowledge and understanding of organization and time management
  • Willing and able to travel
  • Pre-employment & Random Drug and Alcohol Screening
  • Annual Drivers Abstract
  • Criminal Record Check
  • Be able to lift up to 50 pounds
  • Computer Knowledge required for Passenger Check – In and Online Training

Nice to have

  • Common Safety Orientation – Energy Safety Canada
  • Wood Buffalo Wildlife Awareness
  • Hydrogen Sulfide Awareness
  • WestJet Training
  • 1+ years of experience with Ramp/Aviation Operations
  • AVOP
  • Previous experience with aircraft de-icing and aircraft ground handling
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