Airline Terminal Officer

• Assisting passengers during check-in, boarding, and disembarkation, ensuring a smooth and courteous experience
• Handling baggage operations including loading, unloading, sorting, and transferring luggage safely and efficiently
• Operating ground service equipment such as tugs, belt loaders, and air stairs in accordance with safety protocols
• Conducting aircraft turnaround services including cabin cleaning, restocking supplies, and lavatory servicing
• Monitoring and reporting any irregularities or safety concerns related to aircraft, passengers, or equipment
• Communicating effectively with airline staff, ground crew, and airport authorities to coordinate operations
• Ensuring compliance with aviation security regulations and workplace health and safety standards
• Responding promptly to passenger inquiries and provide accurate information regarding flights and service

• Background in aviation, airport operations, or customer service, supported by AVIC0001 – Drive on Airside, AVID0006 – Prepare Freight for Flight, and AVII0009 – Check in Aircraft Passengers
• Competent with baggage systems and ground support equipment
• qualified to Drive Light Rigid and Drive Medium Rigid Vehicles
• Skilled in cargo preparation and acceptance, including AVID0006 and AVID0005 – Accept Dangerous Goods for Air Transport
• Experienced in passenger check‑in (AVII0009) with desirable capability in AVIF0044 – Marshal Aircraft
• Strong adherence to safety protocols, reinforced by AVIF0022 – Maintain WHS Procedures in Remote Pilot Aircraft Systems
• Proven communication and collaboration in fast‑paced, physically demanding, shift‑based roles
• Holds Certificate III in Aviation (Flight Operations), Air Operator Certificate (AOC), and Aviation Security Identification Card (ASIC)
• Holds or has ability to obtain Forklift licensing
• You must be an Australian Citizen and able to obtain and maintain a Defence Security Clearance

AVIF0044 – Marshal Aircraft

• Career development
• Access - discounts for hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, and Specsavers
• Access to novated leasing and a share matching program
• Paid leave - parental, cultural, community service, defence, study, corporate volunteering and purchased leave available
• Flexible rostering
• Option to purchase additional leave
• Supportive community