Airline Operations Controller

• Monitor and update flight watch systems, maintaining real-time aircraft positions by coordinating with handling agents, flight crew, and ground operations teams
• Track global weather conditions and interpret METAR and TAF data to advise on significant weather impacts on flight operations
• Utilise Eurocontrol's Network Operations Portal to predict and plan for aircraft delays or disruptions
• Coordinate with flight dispatch regarding aircraft routes and ensure critical equipment lists are communicated
• Consider cost analysis, operational expenses, and regulatory requirements when making operational decisions
• Evaluate airport requirements and manage airport slot portfolio based on company and IATA guidelines
• Understand specific operational considerations for each airline and incorporate into decision-making processes
• Communicate effectively with stakeholders and service providers via phone, chat systems, and ACARS
• Administer operational tasks and ensure timely completion of key responsibilities
• Collaborate with Operations Duty Manager to resolve operational issues and maintain On-Time Performance (OTP)
• Facilitate communication of program-related information with internal and external stakeholders
• Stay updated on Emergency Response Procedures for all TUI airlines

• Experience within an airline operational or ground handling environment preferable but not essential
• A sound understanding or experience of operational aviation, technical and regulatory matters
• A minimum age of 21 years
• Ability to stay calm and patient during high-pressure situations
• Maintaining a professional and respectful manner, with an excellent telephone etiquette
• Good level of computer literacy when dealing with multiple systems
• A passion and enthusiasm for all things aviation
• Able to quickly assimilate information, determine priorities and make decisions based on sound judgement
• Excellent team player able to work in a tight-knit and diverse operational environment

Experience within an airline operational or ground handling environment

• Attractive remuneration
• generous travel benefits
• descretionary bonus schemes
• extensive health & wellbeing support
• Access the TUI Learning Hub to level-up and reach your ambitions
• Opportunities to work on global projects and teams
• Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation