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Air travel specialist

https://www.randstad.com Logo

Randstad

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Location:
Canada , Toronto

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

22.00 CAD / Hour
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Job Description:

In a world that never stops moving, our travelers rely on more than just a booking engine they rely on a master strategist who can navigate the complex skies. As an Air Agent, you aren't just processing tickets; you are the architect of seamless journeys. You serve as the critical link between complex global distribution systems and the traveler’s peace of mind, ensuring that every itinerary is optimized, every disruption is managed, and every connection is secured.

Job Responsibility:

  • Utilize preferred airline suppliers to build and present optimized air itineraries that balance cost, efficiency, and traveler needs
  • Masterfully navigate Amadeus queues to monitor ticket requirements, process exchanges, and handle full or partial refunds with surgical precision
  • Proactively manage schedule changes to ensure zero disruption to the traveler
  • Execute all ARC/BSP documentation and maintain rigorous up-to-date knowledge of airline contracts to ensure the best utilization of preferred supplier agreements
  • Collaborate with internal partners to explain travel restrictions, rules, and safety tips, ensuring every stakeholder is informed and prepared

Requirements:

  • Minimum of 3 years in the travel industry (Airline, Retail, or TMC)
  • Extensive knowledge of Amadeus GDS (Ticketing and Reissuing is a must)
  • Advanced skills in MS Office (Word, Excel, Outlook) and Teams
  • TICO certification is required (OPC certification is mandatory for Quebec-based candidates)
  • An independent, fast learner who can maintain high accuracy in a high-volume, fast-paced environment
  • A dedicated home office with a reliable wired internet connection
What we offer:
  • Monetary & Non-monetary Rewards Program
  • Ongoing GDS updates and educational refreshers

Additional Information:

Job Posted:
March 10, 2026

Expiration:
May 03, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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