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We are looking for highly motivated administratively gifted addition to our Air Operations Team. The ideal candidate is extremely organized, has a strong work ethic, can learn new tasks quickly, and is not afraid to take initiative. Although we are a 40-year-old company, we have grown considerably since 2008. High Point is an industry leading, ministry-minded travel resource for churches, mission agencies, Christian schools and para-church organizations. This year we will help more than 60,000 people with airfare for their mission trips and many more on charter bus trips to camps, retreats and local mission opportunities. Our goal is to help ministries and churches with logistical aspects of trip planning, save them time and money in the process, and allow them to spend more time making Christ famous. High Point is a growing company with a great family atmosphere. We are not just trying to fill a functional job description, but are looking for an applicant who will become a key member of our team as we continue to grow and serve our clients with excellence. The job of the Air Operations Team is to support the mission of the company and provide excellent service to our clients. This process includes, but is not limited to receiving, processing and sending quotes, arranging for the booking of tickets, issuing tickets, tracking payments of clients and due dates for vendors, managing deadlines and preparing final travel documents for the client. This is a highly detailed/administrative job.
Job Responsibility
Provide excellent customer service to the wonderful ministries and churches we serve
Assisting and advising clients on travel information and helping them on selecting the best travel plan and schedule according to their needs
Answering phone calls/emails from clients and vendors enquiring on the travel information
Collecting payments and other transactions from clients/vendors and maintaining the records pertaining to each trip
Finalizing trip details, payments and itineraries in an efficient, but error free manor
Problem solving when difficult circumstances arise in order to serve the client and minimize losses
Create and send final invoices and documents to client
Assist with other miscellaneous tasks as the need arises
Requirements
A mindset to help others
Highly detailed with an ability to multitask
Good organization, time management and interpersonal skills
Desire to problem solve and come up with creative solutions as the need arises
Willing to take ownership and lead the process from beginning to end
Able to work in a team and willing to learn
Excellent communication and listening skills
Computer Skills - Must be able to navigate through Microsoft Office and our database
Mac proficient preferred
Proactive and willing to take initiative
Nice to have
Mac proficient
What we offer
Full health/dental insurance option for full-time employees
Short and Long term disability coverage
401K matching program after your first year of employment