This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We have an exciting opportunity for an Air Import Supervisor to lead the end-to-end performance and profitability of our local Air Freight Import team, including Operations and Customer Service. This role ensures operational excellence, regulatory compliance, and outstanding customer experience while driving team performance and growth.
Job Responsibility:
Oversee and manage all Air Freight Import processes, ensuring efficiency, compliance and high-quality service delivery
Serve as the primary escalation point for customer import shipments
analyze financial performance and drive key KPIs to ensure customer satisfaction and operational excellence
Maintain strict adherence to safety, security, regulatory requirements, and industry best practices for both shipments and personnel
Collaborate closely with internal teams/departments — including Gateway, Trucking, and Handling teams—to ensure seamless service execution and identify opportunities for process improvement
Partner with Sales to support business growth through customer meetings, presentations, and operational insights
Review month-end reports, monitor P&L performance, and manage open AP/AR
escalate carrier or vendor performance issues when required
Allocate tasks, set priorities and deadlines, and ensure full compliance with organizational policies, SOPs, and performance standards
Lead, coach, and develop the team through effective hiring, training, mentoring, and performance management
Work effectively with and motivate a unionized workforce in accordance with the Collective Bargaining Agreement, fostering a positive and collaborative work environment
Requirements:
5+ years in freight forwarding (Airfreight and/or Import experience preferred)
2+ years in a leadership or supervisory role strongly preferred
CargoWise experience is a plus
Experience in a unionized environment is an advantage
Excellent communication skills (verbal, written, and presentation)
Strong computer skills: Microsoft Suite (Excel, Word, PowerPoint, Outlook)
Proven leadership ability: driving KPIs, fostering engagement, and building high-performing teams
Ability to coach, train, and mentor staff for success
Nice to have:
CargoWise experience is a plus
Experience in a unionized environment is an advantage
What we offer:
Competitive base salary plus role dependent performance-based incentives
401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution
Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate
Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions
Vision: Optional coverage for exams, frames, and contacts
Dental: Optional coverage for preventive, basic, and major services
Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days