Air Freight Specialist

• Promote a positive relationship with the client by ensuring excellent, timely, and proactive customer service
• Communicate with carriers, overseas agents, and customers via telephone and email
• Take booking requests and export customer service calls
• Ensure current buying/selling rates are set up for every export shipment
• Complete proper export documentation and send pre-alerts
• Request documents from the shipper as required, this includes the power of attorney, commercial invoice, packing list, insurance certificate and SLI
• Check the shipments in the warehouse as needed to ensure that the shipping documents correspond to the actual shipments
• Create quotations for individual shipments, including estimated prices for the shipper and selecting transportation companies to use
• Review standard operating procedures to ensure compliance with all regulations, TSA, ISO
• Receive, review, and process high-volume and/or complex export transactions for the client(s), including booking, documentation, and billing
• Process data through the company’s system and submit shipment information to various government agencies as required
• Process bills of lading for outgoing shipments
• Track and review shipping status to ensure timely departure/delivery of freight
• enter milestone data
• Ensure shipments of hazardous materials are checked and processed in accordance with all applicable regulations under the International Air Transport Association and Code of Federal Regulations

• Bachelor’s degree in business administration or a related field
• 3-4 years of relevant experience in the air freight forwarding industry, with a strong understanding of global trade lanes, airlines, and air freight solutions
• Proven experience in customer service and managing key business clients, as well as negotiating rates with the airlines
• Familiarity with CargoWise is preferred
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint
• Excellent written communication skills, particularly in crafting professional emails

Familiarity with CargoWise is preferred