Air Freight Operations Specialist, Office Angels

Office Angels

Location:
United Kingdom, Feltham

Category:
Logistics

Contract Type:
Not provided

Salary:

36000.00 - 40000.00 GBP / Year

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Job Description:

We are seeking an experienced Air Freight Operations Specialist to join our team on a 4 on / 4 off shift pattern 7am to 7pm. This role is integral to ensuring smooth and efficient handling of air freight consignments, delivering exceptional service to our clients, and maintaining compliance with HMRC regulations.

Job Responsibility:

Deliver exceptional customer service to Express clients on a day-to-day basis
Manage operational shared email inbox and ensure smooth workflow of consignments
Follow up and resolve operational issues and customer service concerns promptly
Responsible for accurate and timely sales invoicing and job costing
Process import/export documentation and create/submit Customs Entry Declarations
Stay informed on market trends, company products, services, and industry news
Establish and maintain strong internal and external relationships
Document client business processes and requirements thoroughly
Ensure compliance with HMRC export and import entry regulations through self-auditing
Maintain accuracy of export and import entry declarations
Monitor inbox and respond to emails in a timely manner

Requirements:

Excellent communication and organisational skills
Strong knowledge of AOG/NFO & Express operations
Professional approach to work
HMRC Customs procedural knowledge, including import/export entry submissions
Confident using computer systems including Excel, CRM databases, BoxTop, and CDS
Customer-focused with the ability to build strong relationships and thrive in a target-driven environment

Additional Information:

Job Posted:
November 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Air Freight Operations Specialist