Air Export Logistics Coordinator Job at Randstad (Dollard-des-Ormeaux)

Job Responsibility

Manage the entire lifecycle of shipments, including booking, shipping, tracking, CFGL quotes, and the documentation
Ensure all shipment details are accurate, timely, and comply with operational procedures
Proactively communicate with customers and carriers to ensure fluidity and efficiency operations
Resolve shipping issues quickly, while maintaining quality service and strong relationships
Update the TMS with clear and accurate information at each stage of the shipment lifecycle
Use system data to support visibility, decision-making, and problem resolution
Manage team inboxes and provide operational support to ensure consistent service levels
Intervene to support or cover the responsibilities of the customer success manager when necessary, ensuring that continuity
Achieve daily operational objectives, development program requirements, and KPI targets
Contribute to process improvement and train several roles to strengthen operational capacities versatility

Expert level in English with a proficiency level in French
2-5 years of experience in import and export by air within the transport industry
Solid understanding of transport processes, shipping workflows, and the practices of the industry
Ability to communicate clearly with customers, carriers, and internally stakeholders
Experience using TMS platforms and managing shipping documentation efficiently
Able to handle exceptions and resolve operational issues on time pressure
Willingness to take on leadership support roles and work flexibly in a dynamic environment
Systematically ensures accuracy and compliance in all operational activities

Full-time permanent position from Monday to Friday
Office located in Dollard-des-ormeaux, free parking
Base salary negotiable 60k-65k range
Benefits package included, insurance
3 weeks of vacation + additional days off
Excellent work environment, team environment, internal advancement opportunities