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Air Export Agent

United Kingdom, Mallusk · Job Posted May 29, 2026
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Job Description

Brook Street Recruitment is working with our client in Mallusk who are looking for a motivated and detail-oriented Air Export Agent to join their team. In this role, you will be responsible for managing air export shipments from booking through to final delivery, ensuring all documentation, communication, and system updates are completed accurately and efficiently. You will work closely with customers, airlines, brokers, and internal departments to deliver a high standard of service while ensuring compliance with company procedures and industry regulations.

Job Responsibility

  • Manage the full air export process from booking through to final delivery
  • Ensure accurate and timely data entry into the company operating system
  • Track and trace air export shipments internally and externally via airline systems and direct communication with airline offices
  • Coordinate the timely delivery of freight and shipment documentation to customers and brokers for customs clearance
  • Prepare and process export documentation accurately and within required timelines
  • Ensure accurate and timely customer and supplier invoicing
  • Build strong relationships with customers by providing excellent customer service and shipment support
  • Maintain compliance with company policies, procedures, and industry regulations
  • Complete required annual training in line with company standards
  • Support the wider operations team as required

Requirements

  • 6 months to 1 year of experience within freight forwarding, logistics, or a related industry (or equivalent training)
  • Good working knowledge of Microsoft Office, including Excel and Word
  • Strong organisational skills with excellent attention to detail
  • Effective communication and customer service skills
  • A positive, proactive attitude with a willingness to learn and develop
  • Good level of education, preferably A-Level standard, with minimum GCSEs in Maths and English
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