Air Cargo Operations Agent

• Focus on delivering a customer-centric experience within the cargo terminal environment
• Manage comprehensive cargo documentation for all import, export, and transshipment activities, ensuring compliance with company procedures
• Execute cargo loading plans or specific booking instructions received from customer airlines
• Strategically plan and optimize the utilization of cargo capacity and weight for both Unit Load Devices (ULDs) and aircraft loading
• Act as a point of contact for customer enquiries, including follow-up on cargo tracing, claims processing, and post-flight handling
• Oversee and maintain inventory control for all aircraft and cargo loading equipment
• Serve as a key liaison, coordinating with internal teams and external parties on all daily cargo handling and operational matters
• Perform other relevant duties as assigned

• Attainment of HKCEE/HKDSE qualification or an equivalent academic standard
• Prior experience in related fields such as cargo terminal operations, warehousing, distribution centers, freight forwarding, supply chain, or logistics is highly desirable
• Must demonstrate responsibility, keen attention to detail, and the ability to work effectively without close supervision (independently)
• Strong verbal communication skills in both English and Cantonese are required
• Competency in PC skills, particularly Microsoft Word and Excel
• Must be flexible and willing to perform shift duties, including working overnight hours

Proficiency in Putonghua is a valuable asset