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Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As leaders we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals — building each day on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive. As the AI Workforce CSA Manager within the ANZ AI Business Solutions Area, you lead a high-performing team of Cloud Solution Architects who enable customers to realize ROI on their Microsoft Copilot and Agents investment to accelerate their agentic AI journey. You set the vision, build capability, and own the strategic relationships and billable delivery business that drive customer success across deployment, usage, and expansion. You model our culture, grow leaders, and hold the team to the highest standards of execution and customer satisfaction — at the leading edge of emerging AI technology. You will lead a high performing, inclusive team through our core leadership values: Model, Coach, Care.
Job Responsibility
Own Strategic Relationships — Microsoft ANZ, Partners & Customers
Own executive-level relationships with strategic customers as a trusted advisor on their AI and Copilot transformation
Orchestrate across the Microsoft ANZ business and partner ecosystem to align teams behind shared priorities, channeling customer insights back to Product Groups
Drive a Billable Business
Own the team’s billable consumption and delivery business — building and managing pipeline, territory, and forecasting to plan
Convert Customer Success Plans into realized value, driving Copilot usage growth, ROI, and sustainable expansion across the customer lifecycle
Delivery Execution & Accountability
Hold the team to high standards of delivery execution — all work to Microsoft best practice, policy, and repeatable IP
Establish governance and quality rhythms, proactively resolving blockers to customer go-live and value realization
Customer Satisfaction
Own customer satisfaction (CSAT) for the portfolio, instilling a customer-centric culture that listens actively and challenges respectfully
Ensure customers realize value and become advocates, generating references and reusable success patterns
Technical Leadership & Innovation
Sustain enterprise fluency across M365 Copilot, Power Platform / Copilot Studio, Azure AI Foundry, identity, information protection, and governance
Champion IP creation and reuse and keep the team at the leading edge of agentic AI
Requirements
Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years’ experience in cloud/infrastructure technologies, IT consulting, technology solutions, architecture, or consulting — OR equivalent experience
People-leadership experience leading technical / customer-facing teams — including hiring, coaching, and performance management — or demonstrated leadership of virtual teams at scale
Ability to provide a valid passport to verify Australian/New Zealand citizenship
Nice to have
3+ years of people management leading customer-facing technical teams, with a track record of building high-performing, inclusive teams
Proven ability to own and grow a billable consumption or services business — pipeline, territory, forecasting, and value realization
Track record building trusted relationships with senior IT and business executives and orchestrating across complex organizations
Breadth across Microsoft 365 and Azure with depth / SME in two or more of: M365 Copilot
Power Platform / Copilot Studio
Azure AI Foundry
Identity, Information Protection & Compliance
Governance & Risk Management
Understanding of the competitive cloud & AI landscape and M365 partner ecosystem