AI Transformation Lead, AI Acceleration Program Job at Microsoft Corporation (Redmond)

Senior Principal - Customer Success, Strategic Accounts

Senior Principal role in Customer Success for Strategic Accounts, focusing on bu...

Location

Australia , Sydney; Melbourne

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

12+ years in Customer Success, account management, consulting, or enterprise transformation, with a proven track record managing the largest, most complex strategic customers
Fluent Korean Speaking
Executive presence and experience delivering solutions at the SVP/C-level for Fortune 500/global enterprise customers
Demonstrated success in leading transformational initiatives that drive measurable customer outcomes (e.g., differentiated use cases, efficiency savings, accelerated growth and business outcomes (e.g., platform adoption, expansion, retention)
Experience with AI and digital transformation in enterprise environments
Strong understanding of Jira, Confluence, and Atlassian solution use cases, with the ability to advise on solution trade-offs and best practices
Proficiency with Customer Success Planning frameworks
experience using Gainsight, Salesforce, Tableau, or similar tools
Excellent problem-solving, communication, and stakeholder management skills

Job Responsibility

Executive Engagement & Trusted Advisor: Build and maintain trusted relationships with C-suite and senior executives, ensuring Atlassian is positioned as a strategic partner in their digital and AI transformation journeys
Outcome-Driven Success: Accelerate product adoption and deliver verifiable business outcomes, focusing on measurable value realization and expansion across global teams
Strategic Success Planning: Lead the development and execution of Customer Success Plans (CSPs) that align with customer business goals, including regular check-ins, QBRs, and strategic planning sessions. Leverage CSPs as a vehicle for driving adoption, retention, and expansion
Complex Program Leadership: Guide customers and internal teams through complex implementation and transformation initiatives, often involving multiple partners and stakeholders
AI & Emerging Tech Enablement: Advise customers on leveraging Atlassian’s AI and emerging technologies to enhance their strategies and operations
Risk Mitigation: Proactively identify risks, escalate issues, and drive mitigation strategies in partnership with account teams
Voice of the Customer: Serve as the customer advocate internally, providing actionable feedback to improve Atlassian’s products, services, and customer experience
Cross-Functional Collaboration: Partner with sales, product, support, and advisory services to deliver a seamless customer experience and maximize business value

What we offer

Health and wellbeing resources
paid volunteer days
a wide range of perks and benefits designed to support you, your family and to help you engage with your local community

Fulltime

New

Change Management Lead, AI Acceleration Program

Microsoft is accelerating how AI shows up in the everyday work of our people and...

Location

United States , Redmond

Salary:

106400.00 - 203600.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree in Business Administration or related field AND 3+ years marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience OR Bachelor's Degree in Business, Finance, Economics, Liberal Arts, Computer Science, or related field AND 4+ years marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience OR equivalent experience
Experience supporting AI, digital, or technology transformation initiatives
Experience with structured change management methodologies and adoption frameworks
Experience working in large, matrixed enterprise environments
Executive-ready communication and storytelling skills with the ability to communicate insights clearly to leaders
Proven experience conducting change impact and readiness assessments, identifying adoption risks, dependencies, and actions that drive successful AI adoption and value realization
Experience synthesizing insights—connecting data, stakeholder input, and evolving signals into clear recommendations

Job Responsibility

Develop and execute change management strategies and plans for AI Acceleration Program
Assess change impact and organizational readiness to identify adoption risks, dependencies, and mitigation actions
Align change plans to program milestones, releases, and go-live timelines
Partner with leaders and sponsors to drive alignment, ownership, and accountability for change outcomes
Articulate change impacts, risks, and trade-offs through clear and compelling narratives
Support people managers with guidance, toolkits, and coaching to reinforce change
Design and deliver integrated communication and enablement plans in partnership with program communications teams
Ensure messaging clearly explains the why, what, and how of AI-driven change aligned to enterprise priorities
Coordinate training, learning assets, and adoption materials to build confidence and capability
Define and track adoption and readiness metrics including awareness, usage, confidence, and behavioral change

Fulltime

New

Experience Lead, AI Acceleration Program

We are looking for an Experience Lead who is energized by building clarity out o...

Location

United States , Redmond

Salary:

106400.00 - 203600.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree in Business Administration or related field AND 3+ years marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience OR Bachelor's Degree in Business, Finance, Economics, Liberal Arts, Computer Science, or related field AND 4+ years marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience OR equivalent experience
3+ years experience in Strategy, Management Consulting, and/or Finance
Experience working on AI-enabled products, platforms, or enterprise transformation programs
Familiarity with customer and employee experience frameworks
Background in digital strategy, change management, or large-scale transformation initiatives
Experience applying systems‑thinking frameworks (e.g., causal mapping, feedback loops, end‑to‑end system modeling) to complex, cross‑team initiatives
Ability to influence and align teams across organizations without formal authority
Proven experience translating AI capabilities into clear user and business value
Executive-ready communication skills with the ability to communicate insights clearly to leaders

Job Responsibility

Define and own the connected experience vision for Customer Success Unit (CSU) initiatives aligned to AI Acceleration goals
Ensure AI solutions deliver cohesive, end-to-end journeys rather than fragmented point experiences
Establish experience principles, standards, and success criteria for AI-enabled offerings
Partner with AI, engineering, product, and data teams to embed experience thinking early in AI initiatives
Translate AI capabilities into human-centered, outcome-oriented experiences
Ensure experiences align with enterprise priorities for trust, responsibility, usability, and scale
Act as the connective layer across CSU, landing, engineering, operations, analytics, and business stakeholders
Influence priorities and trade-offs by articulating experience impacts, risks, and opportunities
Reduce friction and duplication across journeys by identifying alignment and integration opportunities
Define experience success metrics including adoption, satisfaction, efficiency, and business impact

Fulltime

Director - AI

The Director -AI in Delivery leads multiple teams and managers, ensuring each gr...

Location

United States

Salary:

168400.00 - 252600.00 USD / Year

3Cloud

Expiration Date

Until further notice

Requirements

12+ years of experience delivering solutions in a primary domain such as application development, cloud platform engineering, DevOps, or data and analytics, including significant work at enterprise scale
7+ years of experience in solution architecture and leading development or engineering teams, including multi-team or multi-workstream efforts at program scale
Proven ability to oversee delivery of complex, enterprise-scale AI/ML programs
Deep expertise across most of the following: Agents & Orchestration – leveraging Semantic Kernel, LangChain, or similar frameworks to design intelligent workflows
applying tool/function calling, planner and agent-based patterns, and workflow automation engines
Search & Retrieval – implementing solutions with vector databases such as Azure AI Search, Pinecone, FAISS, or Milvus
applying hybrid search methods, re-ranking strategies, and selecting embedding models for accuracy and performance
Evaluation, Quality & LLM Operations – establishing offline and online evaluation approaches
using golden datasets, hallucination and groundedness validation, toxicity and safety testing
building telemetry and feedback loops

Job Responsibility

Maintain a clear view of each team member's delivery commitments, growth plans, and internal contributions
Develop and grow team members through regular coaching, clear expectations, and constructive feedback. Build a culture of trust, inclusion, and collaboration
Monitor team health, morale, and workload balance, acting early to address engagement or performance concerns in partnership with practice leadership
Maintain regular one-to-one connections with each team member, provide clear feedback, and help them remove blockers related to client work, pursuits, or internal initiatives
Oversee staffing and resource alignment across teams, balancing utilization, development goals, client needs, and sustainable workloads
Communicate practice priorities and organizational objectives clearly, ensuring teams understand how their work contributes to broader organizational goals
Define interview standards and mentorship strategies, training others to apply them consistently and improving hiring outcomes and talent growth at scale
Create and maintain development plans for team members, including stretch assignments, shadowing, certifications, and opportunities for external visibility
Lead or support performance reviews, promotion recommendations, and compensation input for your teams, using consistent standards that reflect both impact and behavior
Represent your teams in leadership forums, communicate expectations and decisions clearly back to the group, and bring forward patterns, risks, and successes that should shape practice strategy

What we offer

Flexible work location with a virtual first approach to work!
401(K) with match up to 50% of your 6% contributions of eligible pay
Generous PTO providing a minimum of 15 days in addition to 9 paid company holidays and 2 floating personal days
Two medical plan options to allow you the choice to elect what works best for you!
Option for vision and dental coverage
100% employer paid coverage for life and disability insurance
Paid leave for birth parents and non-birth parents
Option for Healthcare FSA, HSA, and Dependent Care FSA
$67.00 monthly tech and home office allowance
Utilization and/or discretionary bonus eligibility based on role

Fulltime

New

Senior Director, Digital Sales Transformation - Agentic Capabilities

The Small, Medium, Enterprise and Channel (SME&C) organization plays a critical ...

Location

United States , Redmond

Salary:

130900.00 - 277200.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience
6+ years management (e.g., people, project, process, vendor, change) experience
Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management , process management, or process improvement OR equivalent experience
8+ years people management experience

Job Responsibility

Define and own the strategy for integrating agentic AI into SME&C digital sales workflows, aligned to Commercial Priorities
Run the Rhythm of Business (ROB) for Commercial Priorities, including planning, execution, reviews, and executive reporting
Develop business cases and lead execution that delivers measurable return on investment (ROI), seller productivity gains, and revenue impact
Establish success metrics, dashboards, and operating mechanisms to ensure transparency, accountability, and continuous improvement
Apply structured, hypothesis‑driven problem solving to design scalable, data‑driven solutions
Redesign end‑to‑end processes to remove friction, accelerate automation, and unlock new levels of human capability using agentic workflows
Lead global deployment of AI‑driven sales transformation initiatives, balancing regional flexibility with consistency
Ensure governance, adoption, and operational excellence across all geographies and customer segments
Incubate and scale innovative models by piloting new capabilities, validating outcomes, and driving production rollout with clear business impact
Partner closely with engineering, product, and data teams to translate strategy into durable, scalable capabilities

Fulltime

Principal Technical Program Manager

The CO+I AI Delivery team is focused on delivering various platform services to ...

Location

United States , Redmond

Salary:

139900.00 - 274800.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
3+ years of experience managing cross-functional and/or cross-team projects
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check
Proven experience leading complex, cross‑team technical programs with significant infrastructure or platform components
Strong technical foundation in one or more of the following: Cloud infrastructure and distributed systems, Large‑scale datacentre delivery projects, Hardware‑software integrations (compute, networking, storage, power, cooling)
Demonstrated ability to manage execution in ambiguous, fast‑moving environments
Excellent written and verbal communication skills, with experience presenting to senior leadership
Experience delivering or scaling AI, HPC, or GPU‑based platforms in production environments
Familiarity with data center operations, hardware lifecycle management, or global deployment programs

Job Responsibility

Program Ownership & Execution: Own end‑to‑end technical programs focused on accelerating AI deployment timelines
Drive execution across multiple parallel workstreams
Establish clear success metrics and mechanisms
Document appropriately all artifacts
Cross‑Functional Leadership: Partner deeply with hardware engineering, software engineering, infrastructure, networking, data center operations, and supply chain teams
Act as the central point of coordination
Influence decision‑making with data, technical insight, and strong executive communication
Technical Rigor: Develop deep working knowledge of AI deployment architectures
Identify technical risks early and drive mitigation strategies
Translate complex technical concepts into clear, actionable plans

Fulltime

Microsoft Elevate Worldwide Copilot & Agents Go to Market Director

We are seeking a forward-thinking, impact-driven Microsoft Elevate Worldwide Cop...

Location

United States , Redmond

Salary:

133000.00 - 222700.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree in Computer Science, Information Technology, Engineering, Health Sciences, Supply Chain, Education, Business or related field AND 5+ years customer-facing experience in operations, enterprise-level improvement program management, product management, transportation, hospitality, automotive, consumer goods, financial services, retail, management consulting, consultative selling, public sector, technology or industry-relevant equivalent management or technical work experience
OR Bachelor's Degree in Computer Science, Information Technology, Engineering, Health Sciences, Supply Chain, Education, Business or related field AND 7+ years customer-facing experience in operations, enterprise-level improvement program management, product management, transportation, hospitality, automotive, consumer goods, financial services, retail, management consulting, consultative selling, public sector, technology or industry-relevant equivalent management or technical work experience
OR equivalent experience
5+ years proven people management and/or leadership experience
5+ years of experience in a WW GTM or Corporate function supporting the AI Workforce Solution Area or applicable competitive platforms
5+ years of experience in creating and driving programs/businesses in the field required
A proven track record of successfully managing a $500M+ business

Job Responsibility

Champion the adoption of secure AI-powered productivity solutions, including Microsoft 365 Copilot and agent-based workflows, to help nonprofits scale their impact
Lead the development of offers, programs, and investment strategies tailored to the unique needs of nonprofit organizations, with a focus on AI readiness and digital transformation
Serve as the principal advocate for AI Workforce in the nonprofit ecosystem, aligning internal stakeholders, partners, and field teams to accelerate adoption and usage
Drive partner-led growth by enabling a robust ecosystem of solution providers to deliver value through AI agents, Copilot Studio, and integrated Microsoft 365 experiences
Own and manage key performance indicators that reflect the health, reach, and impact of the Modern Work business across the nonprofit sector
Develop and orchestrate the business strategy for Copilot and AI agents across the K–12 and nonprofit sectors
Track the effectiveness of strategic plans to drive long-term, sustainable adoption and impact
Hold end-to-end accountability for performance, defining scorecard metrics and KPIs specific to AI adoption, agentic workflows, and customer impact in mission-driven organizations
Take a One Microsoft approach in partnering across senior leadership, ensuring alignment and clear decision-making to advance Copilot and agent-based transformation
Represent business outcomes in Rhythm of Business, monthly, and quarterly reviews—providing context, insights, and recommendations grounded in product truth and real organizational needs

Fulltime

Technical program manager

Are you an experienced Program Manager in search of your next contract opportuni...

Location

Canada , Vancouver

Salary:

67.93 - 91.00 CAD / Hour

Randstad

Expiration Date

March 08, 2026

Requirements

8–12+ years in program management or delivery leadership, with direct experience in QE transformation programs
QE technical fluency: test strategies, test data management, CI/CD integration, and automation patterns
Proven track record implementing managed services (vendor selection, onboarding, SLAs, performance, and continuous improvement)
Bachelor's degree in engineering, Computer Science, or a related field
Experience in resource planning, vendor management, and stakeholder coordination
Excellent communication and leadership skills to work in a global, cross-functional environment
Bachelor’s degree in business or related discipline
Strong analytical, problem solving and root cause identification skills
Excellent communication skills - interpersonal, written and verbal
Excellent listening and facilitation skills

Job Responsibility

Own end-to-end program delivery including scope, roadmap, budget, risk, and benefits realization
Establish and run program governance (steerco, working groups, release forums), ensuring decision clarity, accountability (RACI), and traceability
Maintain the integrated master plan and dependency map across product teams, platforms, vendors, and enabling functions
Lead vendor engagement for the managed QE service including service onboarding, SLAs/OLAs and capacity and demand planning
Co-create and enforce ways of working including RACI, demand & capacity management, financial management, escalations and service delivery management
Drive benefits realization: financial tracking (budget vs. actuals), productivity baselines, value capture (e.g., reduced cycle time, improved quality), and corrective action plans
Lead the overall QE Transformation program delivery, ensuring coordinated delivery of initiatives that advance automation, enable AI-driven solutions, improve metrics and reporting, and embed shift-left practices across the software development lifecycle
Drive alignment and execution by managing cross-functional workstreams, resolving dependencies, and enabling teams to deliver against transformation objectives
Establish governance and progress tracking for all transformation activities, ensuring risks, issues, and benefits realization are monitored and communicated effectively
Facilitate stakeholder engagement across engineering, QE, product, and vendor partners to ensure adoption of new capabilities and ways of working

What we offer

Highly competitive market hourly rates
A 6 month contract with a strong probability of extension
Remote interview process

AI Transformation Lead, AI Acceleration Program

Microsoft Corporation

Location:
United States , Redmond

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 14, 2026

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