Ai Transformation Change & Adoption Lead

• Serves as a senior change practitioner on integrated change and activation efforts, translating business strategy into practical, people-centered approaches that drive field impact
• Provides advisory input to partner teams to inform change plans, ensuring alignment with business priorities, operating realities, and readiness considerations
• Leads defined initiatives or workstreams as a virtual team lead, coordinating across functions to deliver outcomes through influence rather than formal authority
• Leads complex internal activation efforts as a Customer Zero practitioner, applying firsthand experience with Microsoft solutions to inform adoption strategies and scalable best practices
• Synthesizes learnings, gaps, and feedback from internal experiences to inform enablement, change recommendations, and future-state ways of working
• Partners with adjacent teams to ensure field and stakeholder readiness for customer-facing scenarios, contributing insights that improve consistency and effectiveness
• Gathers and analyzes qualitative and quantitative input from field, partner, and internal stakeholders to generate actionable insights that inform change and program decisions
• Develops executive-ready change and activation artifacts (e.g., presentations, frameworks, guidance) and uses data and storytelling to influence decisions and align stakeholders
• Leads a portfolio of change and activation initiatives, defining success measures and performance metrics, recommending course corrections, and connecting outcomes to business impact
• Embody our culture and values

Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years of experience in change management, program management, process management, or process improvement OR equivalent experience

• Master's Degree in Business, Operations, Finance, or related field AND 8+ years of experience in change management, program management, process management, or process improvement
• Bachelor's Degree in Business, Operations, Finance, or related field AND 12+ years of experience in change management, program management, process management, or process improvement OR equivalent experience
• Experience driving AI transformation within a technology and/or consulting environment
• Hands-on experience driving adoption in complex, matrixed environments across multiple stakeholders, geographies, and functions
• Ability to communicate clearly in writing and verbally across levels, tailoring message and style to different audiences and channels
• Demonstrated negotiation skills, with the ability to influence change across the organization and address resistance and barriers
• Extensive experience with cross-group collaboration, working across diverse stakeholders to build partnerships, define benchmarks, and execute initiatives