CrawlJobs Logo
HSO Logo HSO · IT - Administration

Ai Training & Capability Manager

Netherlands, Amsterdam · Job Posted May 05, 2026
Apply Position
Job Link Share

Job Description

HSO is a leading Microsoft Global Solutions Delivery Partner with circa 3,000 colleagues worldwide. As Microsoft continues to advance its AI capabilities through Copilot and agentic technologies, HSO is committed to ensuring its workforce remains at the forefront of innovation. To support this ambition, HSO is creating a new role of AI Training & Capability Manager. This position will play a pivotal role in developing organisational capability in Agentic AI, embedding best practice, and ensuring our colleagues and customers benefit from confident, efficient, and responsible use of AI technologies. Reporting directly to the Group Head of Learning & Development, the role will form a core part of HSO Academy and will lead the design, implementation, and governance of AI Agentic learning and capability pathways across the organisation.

Job Responsibility

  • Design, develop, and maintain role-specific AI Agentic learning pathways using Microsoft Learn, Copilot learning resources, and other high-quality digital platforms
  • Establish a structured AI competency framework aligned to HSO roles, career paths, and business priorities
  • Define standards for AI-related skills, certifications, and professional development
  • Design and deliver engaging remote, blended, and classroom-based AI Agentic learning solutions
  • Create and curate learning content including workshops, learning journeys, assessments, and practical labs
  • Support the development of AI champions, super-users, and subject matter experts across regions
  • Partner with regional HR and Learning & Development leads to identify AI skills gaps and capability requirements
  • Work closely with business leaders, delivery teams, and technical specialists to ensure learning is aligned with operational needs
  • Collaborate with Microsoft and external partners to leverage emerging learning resources and best practices
  • Analyse and report on AI Agentic learning activity, certifications, and qualifications by region and business unit
  • Monitor adoption, proficiency, and capability maturity across the organisation
  • Provide regular insights and recommendations to senior stakeholders
  • Support governance frameworks for ethical, responsible, and compliant use of AI
  • Track developments in Agentic AI, Copilot, automation, and intelligent agents
  • Continuously evolve learning pathways to reflect emerging technologies and business use cases
  • Promote a culture of experimentation, learning, and innovation

Requirements

  • Strong understanding of AI, Generative AI, Agentic AI, and Microsoft Copilot ecosystems
  • Knowledge of Microsoft Learn, Power Platform, Dynamics 365, Azure AI, and related technologies
  • Learning design and instructional design expertise
  • Experience delivering virtual and in-person training at scale
  • Data analysis and reporting capabilities
  • Learning management systems (LMS) and digital learning platforms experience
  • Strategic thinker with strong execution capability
  • Highly collaborative and stakeholder focused
  • Excellent communication and facilitation skills
  • Influential and credible at all organisational levels
  • Proactive, adaptable, and innovation driven
  • Strong organisational and project management skills
  • Proven experience in Learning & Development, capability management, or workforce transformation
  • Demonstrated involvement in AI, digital transformation, or emerging technology programmes
  • Experience designing enterprise-wide learning pathways
  • Experience working in a global or multi-region organisation
  • Strong understanding of adult learning principles

Nice to have

  • Experience within Microsoft partner ecosystems
  • Background in consulting, professional services, or technology delivery environments
  • Experience supporting certification programmes (Microsoft, AI, Cloud, Data, etc.)
  • Knowledge of responsible AI, data ethics, and governance frameworks
  • Change management or organisational development experience

What we offer

  • Opportunity to shape HSO’s global AI capability strategy
  • Work at the forefront of Agentic AI and Copilot adoption
  • High-impact role influencing workforce productivity and innovation
  • Collaborative, forward-thinking culture
  • Strong commitment to professional growth and development
HSO - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Ai Training & Capability Manager

8 matching positions

Senior Manager, AI Adoption & Workforce Transformation

Senior Manager, AI Adoption & Workforce Transformation – plays a critical role i...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master’s Degree in Business, Communications, Psychology, Learning, Design, or related field
  • 8–12 years of experience in change management, transformation, learning, or consulting roles
  • Strong experience in organizational change, transformation, or workforce enablement
  • Ability to facilitate senior-level workshops and drive strategic discussions
  • Exceptional storytelling and communication skills
  • Experience designing and delivering learning or adoption programs
  • Strong stakeholder management across business and technology teams
  • Ability to translate emerging technologies (especially AI) into business value
  • High adaptability in fast-paced, ambiguous environments
  • Experience in industry, consulting or large-scale enterprise transformation is a plus
Job Responsibility
Job Responsibility
  • Lead client engagements focused on reimagining work, identifying opportunities to redesign roles, workflows, and operating models using agentic AI
  • Design and implement comprehensive adoption strategies to embed AI tools into daily workflows, ensuring sustained behaviour change and measurable impact
  • Facilitate workshops and working sessions to help clients rethink how work gets done — shifting from task-based execution to AI-augmented, outcome-driven models
  • Translate complex AI capabilities into clear, compelling narratives for business leaders and employees, enabling understanding and buy-in
  • Develop and deliver training, enablement programs, and experiential learning journeys to equip employees with the skills needed for the future of work
  • Lead large-scale transformation initiatives across multiple stakeholders, ensuring alignment, momentum, and delivery of business outcomes
  • Continuously refine methodologies, frameworks, and playbooks for workforce transformation and AI adoption
  • Fulltime
Read More
Arrow Right

Education and Training Manager

The Education & Training Manager develops and implements technical training prog...
Location
Location
United States , Toluca
Salary
Salary:
83025.00 - 101475.00 USD / Year
ajinomotofoods.com Logo
Ajinomoto Foods North America, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent work experience
  • Engineering or STEM degree highly preferred
  • 3+ years managing competency systems in military, manufacturing, or industrial environments
  • food or CPG manufacturing experience highly preferred
  • Expertise in TPM, Lean Methodologies, and deploying technical training to an hourly workforce, with a focus on interactive and adult learning methods
  • Proficiency in leveraging digital systems (e.g., Power BI, content management, SharePoint, AI) to enhance training effectiveness
  • Strong skills in interpreting technical documents, schematics, and procedures
  • Proven ability to lead change initiatives and align stakeholders
  • Willingness to embrace new technologies and drive improvements
Job Responsibility
Job Responsibility
  • Design and implement technical training programs
  • Skill building and loss reduction
  • Training resources and system development
  • Factory SME trainer network
  • Employee qualification standards
  • Internal capability building
  • AFNA TPM alignment
  • Cross-functional leadership and collaboration
  • Support additional projects and perform other duties as assigned
  • Fulltime
Read More
Arrow Right

Digital Solution Sales Specialist Manager - AI Business Solutions

Do you enjoy managing on a high-performing, fast-paced sales team? Are you insa...
Location
Location
Netherlands , Multiple Locations
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 11+ years of technology-related sales or account management experience OR Bachelor's Degree in Information Technology, or related field AND 10+ years of technology-related sales or account management experience OR Master's Degree in Business Administration, Information Technology, or related field AND 8+ years of technology-related sales or account management experience
  • 6+ years of solution or services sales experience
  • 3+ year(s) of people management experience
  • Industry certifications including but not limited to: PMI, Selling, local technology associations, etc. a plus
  • Meaningful non-Microsoft prior sales leader experience at IT Consulting and services or cloud services company, ideally with complex sales training (e.g., Miller Heiman, SPIN, Michael Bosworth, Challenger, Sandler, etc.)
  • Certification in Biz Process and equivalent competitive certifications and/or prepared to attain Biz Process certification within 3 months
  • Dutch fluency preferred
  • Demonstrated track record of success selling enterprise ERP and/or CRM solutions (e.g., Dynamics 365, SAP, Oracle, Salesforce, Workday or comparable)
Job Responsibility
Job Responsibility
  • Coach team in modern sales and communications tools & techniques to effectively reach, sell to and manage Microsoft customers using state-of-the-art sales, data, and marketing systems and platforms to deliver a connected customer engagement experience and drive customer satisfaction
  • Hold team accountable to meet operational standards and rigor to maintain reporting accuracy for key center metrics – including response rates, prospecting activity tracking, pipeline, conversion, velocity, and accuracy
  • Encourage adoption of program processes, procedures, and tools to provide accurate on-time reporting that maximizes attainment of strategic goals and delivers competitive business insights, trends, and analysis
  • Share best practices, learnings, and customer insights with stakeholder groups to elevate team capabilities, invest in seller and managers development and skilling to drive change based on insights
  • Coach your team to collaborate and leverage internal and external stakeholders to develop customer and partner relationships that build, expand and effectively progress opportunities and pipeline through the sales cycle within assigned territory
  • Facilitate and lead internal communication with the account team and senior-level leadership to get support for your team and eliminate barriers to success
  • Effectively lead your team through change, keeping them motivated and focused as customer needs and market conditions evolve in a digitally enabled environment
  • Fulltime
Read More
Arrow Right

Cloud Solution Architect Manager (AI)

With more than 45,000 employees and partners worldwide, the Customer Experience ...
Location
Location
Romania , Bucharest
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven people management or talent development experience, including managing consultant practice managers, technical sales, and/or technical architects
  • Proven experience delivering or leading teams through customer-facing technical AI engagements (e.g., Azure OpenAI, Copilot, AI apps/agents, AIassisted delivery) directly with customers, including design, implementation, troubleshooting, and valuerealization
  • Experience building, coaching, and scaling new teams, ideally EarlyinCareer (EiC/EIP) talent, including ramp plans, skill development, and establishing delivery readiness within structured timeframes
  • Direct customer technical delivery experience in AI (preferred depth: Copilot, Azure OpenAI, AI modernization, agentic patterns, AIassisted delivery)
  • Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
Job Responsibility
Job Responsibility
  • Build and execute structured ramp frameworks (training → shadowing → codelivery → independent delivery) to prepare EiC CSAs to become customer facing billable deliveries within months
  • Provide consistent coaching, technical guidance, and performance feedback to accelerate capability in AI, Cloud, Modern Work, Copilot, and Security
  • Guide your team to deliver customer value through AI deliveries for M365 Copilot, Copilot Studio, Azure OpenAIbased solutions, Defender security insights, and Azure
  • Lead your team to deliver an end-to-end Copilot journey across Chat, M365 Copilot, Copilot Studio, and Power Platform, ensuring alignment with AI Business Solutions' goals
  • Establish disciplined rhythms of business (ROB), drive milestone hygiene, and ensure accurate tracking of KPIs including usage, MAU, consumed revenue, customer outcomes, and readiness milestones for earlycareer talent
  • Cultivate a culture of learning using programs such as Tech Boost, Tech Excel, Tech Connect, and handson AI labs
  • Partner across CSAM, engineering, partner, and sales teams to ensure a consistent customer journey, leveraging Unified EDE/DE involvement and ensuring seamless transitions throughout the delivery lifecycle
  • Prioritize highopportunity customer scenarios where EiC AI talent can drive rapid value, usage acceleration, and operational impact across the portfolio
  • Fulltime
Read More
Arrow Right

Digital Solution Manager, AI Business Process

Our purpose is to empower organizations to transform the way they work by harnes...
Location
Location
United States , Fargo
Salary
Salary:
40.96 - 86.11 USD / Hour
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND 4+ years of technology-related sales or account management experience OR 7+ years of technology-related sales or account management experience
  • Master's Degree in Business Administration (e.g., MBA), Information Technology, or related field AND 6+ years of technology-related sales or account management experience OR Bachelor's Degree in Information Technology, or related field AND 8+ years of technology-related sales or account management experience OR 8+ years of technology-related sales or account management experience
  • 4+ years of solution or services sales experience
  • 1+ year(s) of people management experience
Job Responsibility
Job Responsibility
  • Managers deliver success through empowerment and accountability by modeling, coaching, and caring
  • Completes required training and obtains relevant product and role certifications aligned to the role and workload/industry
  • mentors/coaches the team on growing knowledge on sales or products and ensures the team complete training and obtain certifications as required
  • Oversees the end-to-end business of the assigned territory
  • ensures their team meet sales targets and operational standards and maintains the health of metrics within the assigned territory
  • Guides their team in business analysis (e.g., whitespace analysis, identify industry trends) and supports the team to identify potential business in the assigned territory
  • acts as a thought leader and validates opinions and perspectives from business analysis
  • Participates in regular strategic planning for their assigned territory
  • review plans via rhythm-of-business (ROB) meetings and aligns the plans of their team across departments
  • guides team to align their approach with sales excellence team
  • Fulltime
Read More
Arrow Right

Principal Software Engineering Manager - AI Frameworks

As a Principal Software Engineering Manager - AI Frameworks on the team, you wil...
Location
Location
United States , Redmond
Salary
Salary:
139900.00 - 304200.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience
  • Master’s Degree in Computer Science or related technical field AND 10+ years of software engineering experience, including 6+ years in engineering management, OR Bachelor’s Degree in Computer Science or related technical field AND 12+ years of software engineering experience, including 6+ years in engineering management, or equivalent experience
  • Strong technical foundation in software engineering principles, computer architecture, GPU architecture, and hardware acceleration for neural networks, with the ability to guide teams working in these areas
  • Experience leading teams responsible for end-to-end performance analysis and optimization of LLMs, AI systems, or HPC workloads, including use of GPU profiling and performance analysis tools
  • Demonstrated ability to lead cross-team initiatives, align stakeholders, and translate research or platform capabilities into scalable, production-ready solutions
  • Proven people leadership skills, including hiring, coaching, performance management, and career development, with a track record of building high-performing, inclusive teams
  • Exposure to AI / ML infrastructure, including DNN or LLM training and/or inference systems, and experience with at least one modern deep learning framework (e.g., PyTorch, TensorFlow, ONNX Runtime)
  • Familiarity with GPU software stacks and acceleration technologies such as CUDA, ROCm, Triton, or equivalent, sufficient to guide technical direction and evaluate tradeoffs
Job Responsibility
Job Responsibility
  • Lead and develop a team of engineers working across multiple layers of the AI software stack to enable large-scale training and inference
  • Set technical vision and execution strategy for model performance benchmarking, optimization, and deployment across GPUs and Microsoft hardware
  • Drive performance outcomes by prioritizing and overseeing efforts to benchmark, profile, debug, and optimize training and inference workloads
  • Own performance health by establishing mechanisms to monitor regressions, measure impact, and continuously improve time-to-deploy and hardware efficiency
  • Partner cross-functionally with research, product, infrastructure, and hardware teams to deliver scalable, production-ready AI performance improvements
  • Balance short-term delivery and long-term investments, ensuring the team’s work aligns with organizational goals, platform roadmaps, and Azure capex objectives
  • Build a strong engineering culture through coaching, feedback, hiring, and career development, enabling the team to operate with increasing autonomy and impact
  • Fulltime
Read More
Arrow Right

Group AI Manager

As the Group AI Manager, you will play a pivotal role in translating Service Str...
Location
Location
Australia , Melbourne
Salary
Salary:
Not provided
servicestream.com.au Logo
Service Stream
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be an Australian Citizen
  • Significant experience in Data or Digital Transformation, Product Management, or similar transformation and delivery‑focused leadership roles in complex corporate environments
  • Strong stakeholder management and the ability to influence senior management, facilitate workshops, and drive cross‑functional alignment
  • Strong understanding of AI, Machine Learning, and Data Science concepts, with the ability to translate technical capability into business value
  • Proven track record of delivering measurable commercial outcomes through transformation initiatives
  • Demonstrated experience developing high‑quality business cases and investment proposals
  • Experience working within established governance, compliance, and risk frameworks
  • Strong change management capability, with experience driving adoption of new technologies or workflows
  • Excellent communication, analytical thinking, and problem‑solving skills
  • Ability to work collaboratively across diverse business units while also operating independently when required
Job Responsibility
Job Responsibility
  • Serve as the primary point of contact for AI across the Group, advocating for AI adoption and enabling teams through training, guidance, and capability uplift
  • Own and manage the Group AI roadmap, ensuring initiatives are prioritised, sequenced, and aligned to strategic transformation goals
  • Lead development of robust business cases, defining business problems, recommended AI solutions, and projected commercial returns (ROI)
  • Conduct cross-functional discovery workshops to identify AI opportunities and gather requirements for transformation initiatives
  • Establish and track KPIs to measure commercial value, ensuring delivery outcomes meet original business case expectations
  • Enforce Data & AI governance, ethical standards, and security controls across all AI initiatives
  • Provide executive-level reporting on roadmap progress, risks, and delivery performance
  • Oversee the full delivery lifecycle, coordinating internal teams and external partners to ensure quality outcomes
  • Manage third‑party suppliers and strategic partners, ensuring contractual performance and value delivery
  • Champion change adoption, ensuring AI solutions are embedded into business processes and operationalised effectively
What we offer
What we offer
  • Flexible working – We genuinely consider all flexibility requests
  • Growth – Career development opportunities across our expanding business
  • Discounts – Access to hundreds of major retailers including Woolworths, Airbnb, JB Hi‑Fi, and Bupa
  • Paid leave – Parental, cultural, community service, study, corporate volunteering, and purchased leave
  • Culture – A workplace that values diversity, inclusion, and celebrates excellence
  • Fulltime
Read More
Arrow Right

Technical Program Manager, AI & Automation

About the Team: The Enterprise Insights & Analytics team partners closely with t...
Location
Location
United States , New York; Chicago
Salary
Salary:
136000.00 - 200000.00 USD / Year
doordash.com Logo
DoorDash
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6+ years of experience in technical program management, analytics, strategy, consulting, or a similar role
  • proficient in SQL and Python
  • understand data foundations including pipelines, ETL processes, and system dependencies
  • technically fluent working with APIs, automation platforms, or internal tooling
  • experience deploying AI-enabled tools, automation workflows, or internal data products
  • strong cross-functional collaborator who can align technical and non-technical stakeholders and communicate complex ideas clearly
Job Responsibility
Job Responsibility
  • Lead AI & Automation Programs: Identify manual workflows and deploy AI-enabled solutions that improve Enterprise sales efficiency
  • Translate Business Needs into Technical Solutions: Partner with stakeholders to map workflows and translate requirements into scalable automation and data solutions
  • Own Initiatives End-to-End: Lead programs from discovery through pilot and scale, coordinating cross-functional execution and measuring operational impact
  • Collaborate Across Product, Engineering, and Data: Work with technical teams to integrate automation, analytics, and AI capabilities into Enterprise workflows
  • Drive Enablement & Adoption: Embed solutions into day-to-day workflows through enablement, training, and structured pilots
What we offer
What we offer
  • 401(k) plan with employer matching
  • 16 weeks of paid parental leave
  • wellness benefits
  • commuter benefits match
  • paid time off
  • paid sick leave
  • medical, dental, and vision benefits
  • 11 paid holidays
  • disability and basic life insurance
  • family-forming assistance
Read More
Arrow Right