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Ai Technology Support Engineer/Analyst

United States 86000.00 - 107000.00 USD / Year · Job Posted June 01, 2026
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Job Description

We are seeking a highly skilled and motivated AI Technology Support Engineer/Analyst to join our dynamic team. The ideal candidate will possess a strong technical background in AI technologies, exceptional problem-solving abilities, and a passion for providing top-tier technical support. This role involves troubleshooting, diagnosing, and resolving complex issues related to AI products and services, as well as collaborating with cross-functional teams to enhance product performance and customer satisfaction.

Job Responsibility

  • Provide technical support for AI products and services, addressing client inquiries, troubleshooting issues, and offering resolutions in a timely and efficient manner
  • Diagnose and resolve complex technical problems related to AI algorithms, model deployment, data processing, and system integration
  • Collaborate with product development, engineering, and data science teams to identify and implement solutions for improving AI system performance and functionality
  • Conduct thorough analysis of technical issues, document findings, and communicate solutions to internal teams and clients
  • Develop and maintain comprehensive technical documentation, including user guides, troubleshooting manuals, and FAQs
  • Offer training and guidance to clients and internal teams on the utilization and optimization of AI technologies
  • Stay up-to-date with emerging trends and advancements in AI and related technologies to provide informed support and recommendations
  • Participate in the continuous improvement of support processes and tools to enhance efficiency and customer satisfaction

Requirements

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
  • Three years of experience in a technical support or engineering role, with a focus on AI technologies and related domains
  • Experience with AI frameworks and libraries such as TensorFlow, PyTorch, scikit-learn, Keras, etc.

Nice to have

  • Certifications in AI/ML or related technologies are desirable
  • Hands-on experience with deploying AI models in a production environment
  • Knowledge of API integration and microservices architecture
  • Experience with version control tools (e.g., Git)
  • Familiarity with database technologies (SQL and NoSQL)
  • Prior experience in a customer-facing technical support role

What we offer

  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Retirement benefits (including 401(k) matching)
  • Educational reimbursement
  • Parental leave
  • Employee stock purchase plan
  • Tax-saving options
  • Disability and life insurance
  • Pet insurance

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