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Cognition Labs Logo Cognition Labs · IT - Software Development

AI Support Engineer

United States, San Francisco Bay Area · Job Posted January 10, 2026
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Job Description

Are you excited about the limitless possibilities of artificial intelligence and machine learning? Do you want to make these possibilities into realities for real people? If so, we have an extraordinary opportunity to join our startup as an AI Support Engineer. Cognition and Windsurf give AI-powered tools to development teams at thousands of enterprises, from startups to Fortune 500 companies. Due to the complexity of enterprise tasks and environments, combined with the rapid evolution of the product itself, customer issues may come up that would reduce adoption and value driven if not addressed rapidly. You will be the first line of responding and resolving these customer issues, leveraging your computer science and AI knowledge to help customers effectively. Your role will be instrumental in driving adoption of AI technology. This is a unique opportunity to work at an AI startup with real users.

Job Responsibility

  • First line of response to any customer issues
  • Escalation, resolution, and education
  • Knowledge documentation and distribution
  • Product testing and feedback

Requirements

  • 2+ years working in a technical role
  • Bachelor's or higher degree in Computer Science, Software Engineering, or related field
  • Knowledge of distributed computing, containerization, and orchestration technologies (e.g., Docker, Kubernetes)
  • Proficiency in programming languages such as Python, Java, or Go
  • Strong organizational skills and customer friendliness
  • Strong problem-solving skills and the ability to work in a fast-paced, dynamic startup environment
  • Passion for artificial intelligence and large language models

Nice to have

Hands-on experience with artificial intelligence and large language models

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