CrawlJobs Logo

AI Support Engineer

cognition-labs.com Logo

Cognition Labs

Location Icon

Location:
United States , San Francisco Bay Area ▼

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Are you excited about the limitless possibilities of artificial intelligence and machine learning? Do you want to make these possibilities into realities for real people? If so, we have an extraordinary opportunity to join our startup as an AI Support Engineer. Cognition and Windsurf give AI-powered tools to development teams at thousands of enterprises, from startups to Fortune 500 companies. Due to the complexity of enterprise tasks and environments, combined with the rapid evolution of the product itself, customer issues may come up that would reduce adoption and value driven if not addressed rapidly. You will be the first line of responding and resolving these customer issues, leveraging your computer science and AI knowledge to help customers effectively. Your role will be instrumental in driving adoption of AI technology. This is a unique opportunity to work at an AI startup with real users.

Job Responsibility:

  • First line of response to any customer issues
  • Escalation, resolution, and education
  • Knowledge documentation and distribution
  • Product testing and feedback

Requirements:

  • 2+ years working in a technical role
  • Bachelor's or higher degree in Computer Science, Software Engineering, or related field
  • Knowledge of distributed computing, containerization, and orchestration technologies (e.g., Docker, Kubernetes)
  • Proficiency in programming languages such as Python, Java, or Go
  • Strong organizational skills and customer friendliness
  • Strong problem-solving skills and the ability to work in a fast-paced, dynamic startup environment
  • Passion for artificial intelligence and large language models

Nice to have:

Hands-on experience with artificial intelligence and large language models

Additional Information:

Job Posted:
January 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Cognition Labs - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for AI Support Engineer

AI Engineering Manager - Internal AI Agent

We are looking for an AI Engineering Manager to drive Mirakl's internal AI trans...
Location
Location
France , Paris
Salary
Salary:
Not provided
mirakl.com Logo
Mirakl
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of experience in AI/ML or software engineering
  • Proven track record building AI agents using LLMs, RAG, MCP and related technologies
  • Strong technical proficiency in Python and multiple programming languages, with architectural design experience
  • Production deployment expertise - you've shipped AI solutions to real users
  • Technical pragmatism - ability to match the right technology to the use case
  • Curiosity and continuous learning - you stay current with AI/ML trends
  • 1+ years experience as a Lead or management roles (team management or technical leadership)
  • Strong leadership skills - you inspire and develop high-performing engineering teams
  • Cross-functional stakeholder management - you build relationships and excel at working with all organizational levels & functions
  • Strong communication & presentation skills - in both English and French
Job Responsibility
Job Responsibility
  • Partner closely with Mirakl teams & leadership to identify & prioritize opportunities, redesign workflows around AI agents, and drive adoption at scale
  • Lead and mentor a team of cross-functional AI engineers, defining your team’s roadmap to support strategic AI initiatives
  • Build advanced Mirakl-specific AI agents centrally, owning the complete delivery cycle from discovery to production deployment and operations
  • Foster organization-wide AI adoption by animating internal communities, providing self-service tools, training & support to empower teams as autonomous AI builders
  • Establish & scale technical standards & stack to ensure secure, compliant & high-quality deliverables across all internal AI projects
  • Explore emerging AI paradigms, evaluate new tools and technologies, and maintain active technology watch
Read More
Arrow Right

AI Engineering Manager - Internal AI Agent

We are looking for an AI Engineering Manager to drive Mirakl's internal AI trans...
Location
Location
France , Bordeaux
Salary
Salary:
Not provided
mirakl.com Logo
Mirakl
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of experience in AI/ML or software engineering
  • Proven track record building AI agents using LLMs, RAG, MCP and related technologies
  • Strong technical proficiency in Python and multiple programming languages, with architectural design experience
  • Production deployment expertise - you've shipped AI solutions to real users
  • Technical pragmatism - ability to match the right technology to the use case
  • Curiosity and continuous learning
  • 1+ years experience as a Lead or management roles (team management or technical leadership)
  • Strong leadership skills
  • Cross-functional stakeholder management
  • Strong communication & presentation skills - in both English and French
Job Responsibility
Job Responsibility
  • Partner closely with Mirakl teams & leadership to identify & prioritize opportunities, redesign workflows around AI agents, and drive adoption at scale
  • Lead and mentor a team of cross-functional AI engineers, defining your team’s roadmap to support strategic AI initiatives
  • Build advanced Mirakl-specific AI agents centrally, owning the complete delivery cycle from discovery to production deployment and operations
  • Foster organization-wide AI adoption by animating internal communities, providing self-service tools, training & support to empower teams as autonomous AI builders
  • Establish & scale technical standards & stack to ensure secure, compliant & high-quality deliverables across all internal AI projects
  • Explore emerging AI paradigms, evaluate new tools and technologies, and maintain active technology watch
Read More
Arrow Right

AI Engineering Manager - Internal AI Agent

We are looking for an AI Engineering Manager to drive Mirakl's internal AI trans...
Location
Location
France
Salary
Salary:
Not provided
mirakl.com Logo
Mirakl
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of experience in AI/ML or software engineering
  • Proven track record building AI agents using LLMs, RAG, MCP and related technologies
  • Strong technical proficiency in Python and multiple programming languages, with architectural design experience
  • Production deployment expertise - you've shipped AI solutions to real users
  • Technical pragmatism - ability to match the right technology to the use case
  • Curiosity and continuous learning
  • 1+ years experience as a Lead or management roles (team management or technical leadership)
  • Strong leadership skills
  • Cross-functional stakeholder management
  • Strong communication & presentation skills - in both English and French
Job Responsibility
Job Responsibility
  • Partner closely with Mirakl teams & leadership to identify & prioritize opportunities, redesign workflows around AI agents, and drive adoption at scale
  • Lead and mentor a team of cross-functional AI engineers, defining your team’s roadmap to support strategic AI initiatives
  • Build advanced Mirakl-specific AI agents centrally, owning the complete delivery cycle from discovery to production deployment and operations
  • Foster organization-wide AI adoption by animating internal communities, providing self-service tools, training & support to empower teams as autonomous AI builders
  • Establish & scale technical standards & stack to ensure secure, compliant & high-quality deliverables across all internal AI projects
  • Explore emerging AI paradigms, evaluate new tools and technologies, and maintain active technology watch
Read More
Arrow Right

Senior Data Engineer – Data Engineering & AI Platforms

We are looking for a highly skilled Senior Data Engineer (L2) who can design, bu...
Location
Location
India , Chennai, Madurai, Coimbatore
Salary
Salary:
Not provided
optisolbusiness.com Logo
OptiSol Business Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong hands-on expertise in cloud ecosystems (Azure / AWS / GCP)
  • Excellent Python programming skills with data engineering libraries and frameworks
  • Advanced SQL capabilities including window functions, CTEs, and performance tuning
  • Solid understanding of distributed processing using Spark/PySpark
  • Experience designing and implementing scalable ETL/ELT workflows
  • Good understanding of data modeling concepts (dimensional, star, snowflake)
  • Familiarity with GenAI/LLM-based integration for data workflows
  • Experience working with Git, CI/CD, and Agile delivery frameworks
  • Strong communication skills for interacting with clients, stakeholders, and internal teams
Job Responsibility
Job Responsibility
  • Design, build, and maintain scalable ETL/ELT pipelines across cloud and big data platforms
  • Contribute to architectural discussions by translating business needs into data solutions spanning ingestion, transformation, and consumption layers
  • Work closely with solutioning and pre-sales teams for technical evaluations and client-facing discussions
  • Lead squads of L0/L1 engineers—ensuring delivery quality, mentoring, and guiding career growth
  • Develop cloud-native data engineering solutions using Python, SQL, PySpark, and modern data frameworks
  • Ensure data reliability, performance, and maintainability across the pipeline lifecycle—from development to deployment
  • Support long-term ODC/T&M projects by demonstrating expertise during technical discussions and interviews
  • Integrate emerging GenAI tools where applicable to enhance data enrichment, automation, and transformations
What we offer
What we offer
  • Opportunity to work at the intersection of Data Engineering, Cloud, and Generative AI
  • Hands-on exposure to modern data stacks and emerging AI technologies
  • Collaboration with experts across Data, AI/ML, and cloud practices
  • Access to structured learning, certifications, and leadership mentoring
  • Competitive compensation with fast-track career growth and visibility
  • Fulltime
Read More
Arrow Right

Manager, Machine Learning - Community Support Engineering

The Community Support Platform (CSP) at Airbnb is a critical system that drives ...
Location
Location
United States
Salary
Salary:
204000.00 - 255000.00 USD / Year
airbnb.com Logo
Airbnb
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Expertise in various machine learning and AI methodologies, including LLMs and non-LLMs, tailored for user-facing products
  • Proven experience in leading teams that develop large-scale ML models and systems to improve online user experiences
  • Strong leadership skills with a track record of nurturing an innovative and collaborative team environment
  • Exceptional verbal and written communication abilities, with a keen eye for detail
  • Demonstrated capability to work effectively with stakeholders at all organizational levels, both internally and externally
  • Skilled in navigating and resolving ambiguous challenges through proactive and strategic approaches
  • PhD, or Master's degree in Computer Science, Mathematics, Statistics, or related technical field
  • 10+ years of experience in building and shipping AI models and products, including 2+ years of experience with LLMs
  • 5+ years managing machine learning teams that deliver large impact
  • Expert knowledge of machine learning algorithms and techniques
Job Responsibility
Job Responsibility
  • Lead and mentor a dynamic team of highly skilled applied scientists and machine learning engineers in the research, design and optimization of AI models and services
  • Develop and refine the overarching strategy for the ML and AI aspects of our community support products, focusing on scalability, quality, safety, performance, and reliability
  • Foster rapid development cycles without sacrificing quality, collaborating closely with platform, backend, and frontend engineers to engineer robust ML models and systems that enhance community support initiatives
  • Evaluate technical trade-offs in key decisions, ensuring optimal outcomes through data-backed strategies
  • Conduct thorough design and architecture reviews to continually elevate our standards of technical excellence
What we offer
What we offer
  • bonus
  • equity
  • benefits
  • Employee Travel Credits
  • Fulltime
Read More
Arrow Right

Manager, Software Engineering - Expressive AI

The Expressive AI team is responsible for applying generative AI models to desig...
Location
Location
United States , New York
Salary
Salary:
250000.00 - 350000.00 USD / Year
figma.com Logo
Figma
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years of experience hiring and leading teams as an engineering manager
  • Ability to think strategically about engineering and product roadmaps, on both short and longer term time horizons
  • Demonstrated experience applying advancements in AI from both engineering and product perspectives, with a specific focus on LLMs, diffusion models, and image/video generation
  • Proven leadership in building high-performing, highly engaged engineering teams, with a strong track record of motivating, mentoring, and guiding senior engineers while hiring top industry talent
  • Exceptional ability to work cross-functionally across Product, Design, and Marketing, as well as collaborating with other engineering teams to ship both customer and internal-facing projects
  • A strong sense of technical curiosity, a willingness to learn and grow alongside your team, and a genuine passion for design and craft
Job Responsibility
Job Responsibility
  • Partner with Product and Design to build and execute a long-term roadmap that delivers a world-class user experience for designers in Figma
  • Work closely with cross-functional partners and engineering teams to push the boundaries of what’s possible through the application of AI to creative problems
  • Hire, manage, support, and develop a team of engineers, including staff level engineers
  • Establish trust within and across teams by creating accountability and a positive work environment in partnership with other organizational leaders
  • Grow your career within an engaged and creative engineering community
  • Help drive initiatives through hiring, community events, and cross-functional programs across Figma
What we offer
What we offer
  • equity
  • health, dental & vision benefits
  • retirement with company contribution
  • parental leave & reproductive or family planning support
  • mental health & wellness benefits
  • generous PTO
  • company recharge days
  • a learning & development stipend
  • a work from home stipend
  • cell phone reimbursement
  • Fulltime
Read More
Arrow Right

Senior Engineering Manager - Support Platform

Join Intercom as a Senior Engineering Manager and lead teams at the heart of our...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 5+ years of experience leading engineering teams building and delivering customer-facing software products
  • Proven ability to lead multiple teams or broad product areas, aligning work across complex domains
  • A hands-on leader who brings clarity, context, and energy — ready to roll up your sleeves, dive deep, and stay close to the work and your teams, not just manage from a distance
  • Thrives in ambiguous, fast-paced environments, providing stability, structure, and momentum
  • Strong product mindset and customer obsession — you think in terms of customer problems, measurable outcomes, and business impact
  • Comfortable being the sole directly responsible individual (DRI) for your area, taking full ownership of outcomes and stepping confidently into product-thinking shoes when needed
  • Outcome-driven and an unblocker by nature — you take ownership of problems, remove barriers proactively, and relentlessly drive your teams toward success. You’re energized by achieving results and seeing impact
  • Eager to directly work with customers, and skilled at turning customer feedback and data into actionable insights and impactful product decisions
  • Passionate about building high-autonomy, high-accountability teams that consistently deliver exceptional customer outcomes
  • This is an AI-first role with a high bar for excellence. We expect you to be fluent in using AI tools to solve problems, accelerate output, and inspire others to do the same — helping shape a culture that embraces AI as a core advantage
Job Responsibility
Job Responsibility
  • Own one of Intercom’s largest and most complex product areas end-to-end — setting vision, priorities, and measurable outcomes
  • Work directly with customers and internal functions (including Sales, GTM, and Customer Support) to deeply understand their needs and translate insights into impactful product solutions
  • Act as the single accountable owner for your product area — comfortable being directly responsible for roadmap, execution, and results, and not shy about stepping into product-thinking shoes when needed
  • Drive clarity and alignment across teams, balancing near-term delivery with long-term product strategy
  • Continuously raise the bar for quality, reliability, and customer experience within your teams and beyond
  • Partner closely with Staff and Principal Engineers to shape direction, architecture, and execution
  • Coach and grow engineers and emerging leaders, supporting their development and helping them deliver exceptional outcomes
  • Foster a culture of ownership, accountability, and autonomy, enabling your teams to move fast and deliver meaningful results
  • Contribute to Intercom’s engineering culture, helping evolve how we build customer-driven software across the organization
What we offer
What we offer
  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Pension scheme & match up to 4%
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
  • MacBooks are our standard, but we also offer Windows for certain roles when needed
  • Fulltime
Read More
Arrow Right

Senior Engineering Manager - Support Platform

Join Intercom as a Senior Engineering Manager and lead teams at the heart of our...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 5+ years of experience leading engineering teams building and delivering customer-facing software products
  • Proven ability to lead multiple teams or broad product areas, aligning work across complex domains
  • A hands-on leader who brings clarity, context, and energy — ready to roll up your sleeves, dive deep, and stay close to the work and your teams, not just manage from a distance
  • Thrives in ambiguous, fast-paced environments, providing stability, structure, and momentum
  • Strong product mindset and customer obsession — you think in terms of customer problems, measurable outcomes, and business impact
  • Comfortable being the sole directly responsible individual (DRI) for your area, taking full ownership of outcomes and stepping confidently into product-thinking shoes when needed
  • Outcome-driven and an unblocker by nature — you take ownership of problems, remove barriers proactively, and relentlessly drive your teams toward success. You’re energized by achieving results and seeing impact
  • Eager to directly work with customers, and skilled at turning customer feedback and data into actionable insights and impactful product decisions
  • Passionate about building high-autonomy, high-accountability teams that consistently deliver exceptional customer outcomes
  • This is an AI-first role with a high bar for excellence. We expect you to be fluent in using AI tools to solve problems, accelerate output, and inspire others to do the same — helping shape a culture that embraces AI as a core advantage
Job Responsibility
Job Responsibility
  • Own one of Intercom’s largest and most complex product areas end-to-end — setting vision, priorities, and measurable outcomes
  • Work directly with customers and internal functions (including Sales, GTM, and Customer Support) to deeply understand their needs and translate insights into impactful product solutions
  • Act as the single accountable owner for your product area — comfortable being directly responsible for roadmap, execution, and results, and not shy about stepping into product-thinking shoes when needed
  • Drive clarity and alignment across teams, balancing near-term delivery with long-term product strategy
  • Continuously raise the bar for quality, reliability, and customer experience within your teams and beyond
  • Partner closely with Staff and Principal Engineers to shape direction, architecture, and execution
  • Coach and grow engineers and emerging leaders, supporting their development and helping them deliver exceptional outcomes
  • Foster a culture of ownership, accountability, and autonomy, enabling your teams to move fast and deliver meaningful results
  • Contribute to Intercom’s engineering culture, helping evolve how we build customer-driven software across the organization
What we offer
What we offer
  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Pension scheme & match up to 4%
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
  • MacBooks are our standard, but we also offer Windows for certain roles when needed
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Ireland Jobs Germany Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy