AI Success Engineer - EDU

• Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realization
• Own account health, adoption velocity, and ongoing technical deployment and success across your portfolio
• Conduct technical enablement and configuration sessions across our broad product portfolio
• Identify and validate use cases by embedding with customer teams to understand workflows and pain points
• Lead account level coordination across multiple workstreams, including new product activation, change management, and customer rollout and deployment planning
• Build strong relationships with provosts, CIOs, IT leaders, academic, and technical stakeholders and help align institutional goals with OpenAI capabilities
• Translate customer objectives into an actionable adoption roadmap with clear sequencing, milestones, and KPIs
• Partner with Solutions Architecture, Product, Engineering and Research by surfacing customer feedback, field patterns, and technical blockers and act as a cross functional navigator who keeps teams aligned, informed, and moving toward customer outcomes
• Guide value realization through student, faculty, and institutional outcomes such as engagement, research productivity, operational efficiency, and learning impact, supported by baselines and reporting
• Facilitate workshops for faculty, staff, and administrators on use case design, adoption best practices, champion building, and institution-wide enablement
• Help drive expansions by identifying high leverage opportunities where OpenAI’s platform can power new workflows or lines of business
• Serve as the technical advisor for existing customer implementations by guiding and optimizing account setup, configuration, etc.

• 8+ years of experience in technical customer facing roles such as technical account management, technical GenAI consulting, solutions architecture, technical delivery leadership, or deep technical enterprise SaaS adoption work
• Experience working with education institutions is preferred but not necessary
• Deep, hands-on knowledge of OpenAI product capabilities, APIs, SDKs, connectors, and common integration patterns and able to explain model behavior, limitations, technical tradeoffs, embeddings, retrieval augmentation, and approaches to fine-tuning or custom model usage
• Can translate technical concepts into clear business language and help customers understand the strategic impact of AI technologies
• Are comfortable embedding with customers to map workflows, identify requirements, and diagnose adoption challenges
• Have excellent project and program management instincts and can lead multi workstream initiatives with clarity and structure
• Enjoy being a thought partner for executive level stakeholders while also diving deep with technical teams
• Operate with high ownership and can manage fast decision making, context switching, and dynamic customer needs
• Have a strong record of driving technical deployments with hands-on on customer work and owning impactful adoption and value for large institutions with complex environments and multiple stakeholders

Experience working with education institutions

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
• 401(k) retirement plan with employer match
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend to fuel your professional growth
• Daily meals in our offices, and meal delivery credits as eligible
• Relocation support for eligible employees
• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided
• Offers Equity