AI Strategy & Execution Manager, Customer Service Job at Adevinta (Berlin)

AI Program Manager, Customer Service

At mobile.de, we are scaling AI across Customer Service (e.g., Voice AI, Chat AI...

Location

Germany , Berlin

Salary:

Not provided

Adevinta

Expiration Date

Until further notice

Requirements

Several years of experience in program/project management and/or transformation delivery in complex, cross-functional environments (ideally Customer Service / CX)
Proven ability to plan and implement initiatives end-to-end (not only strategy or coordination)
Strong stakeholder management skills
able to create clarity, alignment, and momentum under time pressure
Data- and outcome-driven mindset
confident steering impact via KPIs and performance monitoring
Business fluent German (minimum C1) and English

Job Responsibility

Own the AI strategy & roadmap for Customer Service: identify and prioritize use cases, define outcomes, and align scope, timelines, and dependencies
Lead execution end-to-end: drive initiatives from discovery/design through implementation, rollout, and hypercare—ensuring speed and quality
Set up and run governance: establish decision forums/steering cadence, status reporting, and RAID management (risks/assumptions/issues/dependencies)
Drive cross-functional delivery: align and coordinate CS Operations, IT/Engineering, Data/Analytics, Product, Legal/Compliance, and Security
Manage partners/vendors (if applicable): steer delivery performance and ensure reliable outcomes
Enable adoption & operational readiness: rollout planning, change communication, training, SOPs, escalation paths, and quality standards
Measure performance and improve continuously: build and run a KPI framework (incl. deflection rate) and own a structured iteration/action plan post go-live
Coach and lead functionally: mentor the existing colleague on project/program management, stakeholder communication, and structured execution
help them grow into bigger ownership

What we offer

Recharge with 28 days of paid time off
Stay mobile with a €50 monthly transportation/mobility allowance
Keep growing with a development budget and access to coaching
Family first - enjoy up to 12 (non-birth parent) or 20 (birth parent) weeks of fully paid parental leave
Learn anytime, anywhere with our online and offline library
Get rewarded with an attractive base salary and participation in our annual incentive plans
Work from anywhere - up to 20 days per year from wherever you feel most productive
Prioritize your well-being with a 24/7 Employee Assistance Programme for you and your immediate family

Fulltime

Customer Service Business Relationship Manager

The Customer Service Business Relationship Manager is responsible for driving di...

Location

United States , Remote City

Salary:

117500.00 - 234500.00 USD / Year

Beretta Clima Italia

Expiration Date

Until further notice

Requirements

Bachelor’s Degree
5 + years of experience with CRM and customer service platforms

Job Responsibility

Partner with Customer Service leadership to translate business objectives, customer experience needs, and operational requirements into scalable digital solutions
Serve as the primary liaison between Customer Service stakeholders and digital delivery teams, including IT, Product, AI/Automation, Data, and external vendors
Partner with digital product leads to ensure Customer Service initiatives align with the broader digital experience strategy
Lead intake, prioritization, and execution of Customer Service digital initiatives, including AI-enabled solutions, CRM enhancements, and ERP integrations
Define and manage business and functional requirements for platforms such as Salesforce (case management, workflows, knowledge, CTI) and SAP (order management, billing, service processes)
Convert business requirements into project scopes, user stories, acceptance criteria, and delivery roadmaps aligned with Customer Service KPIs
Plan and manage digital resource capacity, timelines, budgets, dependencies, and risks across multiple concurrent Customer Service initiatives
Ensure seamless integration and data flow across Salesforce, SAP, AI platforms, and downstream reporting and analytics tools
Define reporting requirements and data models to support KPIs such as CSAT, AHT, FCR, backlog, SLA adherence, and productivity
Partner with data and analytics teams to ensure data accuracy, governance, and automation of reporting outputs

What we offer

Medical
Dental
Vision
Wellness incentives
Retirement Benefits
Paid vacation days, up to 15 days
paid sick days, up to 5 days
paid personal leave, up to 5 days
paid holidays, up to 13 days
birth and adoption leave

Fulltime

Ai business process sales and service strategy and enablement lead

Microsoft’s mission is to empower every person and every organization on the pla...

Location

United States , Multiple Locations

Salary:

130900.00 - 251900.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 5+ years experience in business consulting, sales, sales enablement, sales operations, information technology (IT), account management, business development, marketing, IT field sales, or a related field OR equivalent experience
6+ years experience in Management Consulting, Sales, Program Management, Learning & Development or Sales Enablement

Job Responsibility

Leverage business, industry, and technical knowledge to create a high-value sales learning path, enablement, and community for the sales organization
Develops and executes high-quality AI Business Process Sales and Technical skilling projects/programs across organizational boundaries, including content and live and on-demand delivery
Implements listening mechanisms to understand the voice of the field and considers the solution engineer’s needs when scoping learning outcomes for skilling projects
Ensure correct KPIs are in place to achieve the right outcomes for our customers and to measure business impact
Analyzes enablement outcome and customer feedback to drive continuous improvement and promote sustainable revenue and consumption growth
Closed Feedback Loop: Facilitation and delivery of closed feedback loop with key executive sponsors and cross-organizational partners including Engineering, Product Marketing, Worldwide Specialist Team Unit (WW STU)/Customer Success, Worldwide Learning, etc
Identifies, evaluates, and proposes new readiness projects based on unmet needs
Collaborates with internal teams (e.g., Finance, Marketing, Engineering, Field Sales) for holistic field readiness planning
Executive presence: advises senior leadership as a domain expert to inform planning decisions
Demonstrates influence through collaboration across multiple divisions

Fulltime

Director, AI & Data Strategy - Technical Product Management for Responsible AI - Commercialization

As a Director level Technical Product Manager for Responsible AI within the AI G...

Location

Singapore , Singapore

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

A strong academic background in Computer Science, Data Science, Engineering, Mathematics, Statistics, or equivalent practical experience
Hands on experience building, testing, approving, and deploying data science or AI systems including post deployment lifecycle management
Demonstrated success delivering production grade AI platforms or tooling intended for external use
Experience working directly with external stakeholders such as customers, government agencies, regulators, vendors, or systems integrators
Proven ability to operate in ambiguous environments, drive decisions through influence, and communicate clearly with both technical and non technical audiences
Technical Skills
Experience building or scaling Responsible AI or AI governance tooling for external use
Experience designing or integrating governance capabilities including monitoring, documentation, approval workflows, and lifecycle controls
An understanding of the responsible AI marketplace and key products within the domain
Long term work eligibility for Singapore

Job Responsibility

Technical Product Management Responsible AI Commercialization
Collaborate with internal teams to define the productization strategy for Responsible AI tooling, evolving internal platforms and prototypes into sellable products or consulting accelerators
Define and manage technical product requirements including epics, acceptance criteria, and dependencies with an explicit focus on external usability, operability, and governance defensibility
Establish product standards for commercial readiness including documentation, audit evidence, configuration guidance, versioning, and support and operating models
Translate complex data science and Responsible AI concepts into clear client ready value propositions and provide precise direction to engineering teams
Track outcomes and adoption signals to identify when Responsible AI tools or services require refinement, modularization, repositioning, or retirement
Solution Architecture Deployable and Client Ready Responsible AI
Engage directly with customers, government agencies, regulators, and partners to understand deployment environments, security models, regulatory requirements, and operational constraints
Design end to end Responsible AI by design systems that integrate data pipelines, models or large language models, orchestration layers, APIs, monitoring, human oversight, and documentation
Translate governance and regulatory expectations into implementable system designs with clear operational controls, accountability, and evidence generation

Fulltime

New

Senior Manager, Customer Identification Program (CIP)

Wells Fargo is seeking a Senior Manager to lead the Customer Identification Prog...

Location

United States , Charlotte; San Francisco

Salary:

159000.00 - 305000.00 USD / Year

Wells Fargo

Expiration Date

July 06, 2026

Requirements

7+ years of digital product management or leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3+ years of management or leadership experience
Experience delivering customer-facing digital products at scale and complex cross-functional initiatives, Customer Identification Program or related experience is highly valued
Experience with CIP, KYC, or fraud prevention programs
Experience leading customer identification programs
Customer-first, enterprise and outcomes-focused mindset, data-driven decision maker
Experience working across business, technology, risk, and operational teams
Experience modernizing digital customer journeys in highly regulated environments
Strong strategic thinking, communication (verbal and written), and execution capabilities
Curious and adaptive leader who embraces emerging technologies, including AI-enabled experiences

Job Responsibility

Lead the evolution of customer identification experiences across digital, branch, and assisted channels
Improve approval rates, onboarding conversion, and customer satisfaction while maintaining strong risk controls
Optimize verification journeys through data-driven experimentation and customer insights
Identify opportunities to reduce customer friction while strengthening security and trust
Establish/manage/maintain governance, controls, and performance metrics for identity verification programs
Develop and execute vendor strategy for identity verification services, including evaluation, optimization, performance management, and emerging capabilities
Drive customer-centric product development informed by analytics, customer feedback, market insights, and experimentation
Collaborate closely with technology, BSA/AML, Risk, Compliance, and Operations teams
Lead, coach, inspire, and develop a high-performing team of outcomes-focused product managers - fostering a culture of curiosity, innovation, accountability, collaboration, and customer obsession
Identify opportunities to leverage AI and intelligent decisioning across customer experiences

What we offer

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement

Fulltime

!

New

Solution Area Specialists Manager - AI Business Process

Microsoft France is seeking an experienced, visionary Sales Manager to lead our ...

Location

France , Issy Les Moulineaux

Salary:

119900.00 - 227000.00 EUR / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Solid technology-related sales or account management experience, ideally in enterprise software, SaaS, or business applications
Proven track record in leading sales teams through digital and AI transformation
Deep understanding of AI, Copilot, agentic technologies, and the Frontier Firm model
Experience in solution or services sales, people management, and partner collaboration
Fluency in French and English (written and oral) is mandatory
Bachelor’s or Master’s degree in Business Administration, Information Technology, Computer Science, or related field
Visionary leadership with a passion for AI-driven business transformation
Ability to translate complex AI capabilities into customer business impact and outcomes
Strong analytical, strategic, and communication skills
Experience with Microsoft Dynamics 365, Power Platform, Copilot Studio, and related AI business solutions

Job Responsibility

Lead, coach, and empower the sales team to drive AI-powered business process transformation, modeling Microsoft’s growth mindset and leadership principles
Develop and execute sales strategies leveraging AI, Copilot, and agent orchestration to deliver measurable business impact and accelerate customer transformation
Build trusted advisor relationships with C-level decision makers, positioning Microsoft as the partner of choice for AI transformation
Champion the Frontier Firm vision: enable customers to blend human expertise with AI agents, forming hybrid teams that drive productivity, innovation, and speed to value
Drive pipeline discipline, solution plays, and partner co-selling to accelerate AI share capture and core-business momentum
Ensure rigorous sales execution, forecasting, and business planning aligned with Microsoft’s AI Business Process vision
Collaborate with partners to scale execution, co-sell, and deliver industry-specific AI solutions
Capture and share customer success stories, best practices, and feedback to continuously improve offerings and strategy
Oversee business portfolio management, ensuring high-volume sales and consumption targets are met
Lead the adoption of AI-powered CRM, ERP, Copilot, and agentic solutions to transform selling, accelerate growth, and deliver personalized customer experiences

What we offer

Other compensation
Additional benefits and pay information available at https://careers.microsoft.com/v2/global/en/corporate-pay/france-corporate-pay.html

Fulltime

Senior Manager, Customer Operations

Senior Manager, Customer Operations leads a team responsible for managing end-to...

Location

United States , San Jose

Salary:

162240.00 - 243360.00 USD / Year

AMD

Expiration Date

Until further notice

Requirements

Extensive related industry experience with demonstrated semiconductor expertise
Substantial managerial experience
History of utilizing AI tools and driving adoption amongst team required
Solid managerial skills & project management experience
Possess understanding of business strategy and the ability to identify areas for process improvement
Strong problem-solving skills and the ability to implement solutions
Ability to write executive communications
Strong oral and presentation skills, and can discuss operational concept with customer, management and team
Strong Excel, PowerPoint and Power BI skills
Ability to manage conflict internally and externally

Job Responsibility

Manage customer-facing team which is responsible for all operational aspects between AMD and its customer
Identify and manage key internal and external strategic relationships at multiple levels of management to ensure business continuity
Drive projects and processes of identified importance within the organization and provide consultative advice to management, including business partners
Build consensus within team and help to remove obstacles for employees
Develop self and team, provide the tools and training to achieve goals, support career planning, and to enhance the organization’s capability
Mentor and coach team to proliferate knowledge and strive to close any gaps
Enable effective and efficient service through operational excellence and customer collaboration
Provide leadership and collect feedback in the implementation of new processes in support of the strategy
Engage with customers through quarterly business reviews and operational meetings
Provide guidance and support on operational issue resolution

Fulltime

Manager, Customer Success (Prisma AIRS)

As the leader of the Prisma AIRS Customer Success team, you will be operationali...

Location

United States , Santa Clara

Salary:

123000.00 - 199000.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

Bachelor's degree with 8 years of related experience, or Master's degree with 6 years of related experience, or PhD with 3 years of related experience
4 or more years of experience in Customer Success Management, with at least 2 years in a people management role
Experience implementing or operationalizing AI and data-driven tools to assess customer health, identify churn risk, and surface growth opportunities
Previous experience building or optimizing a customer journey in a fast-paced environment
Strong operational mindset with experience defining KPIs, building dashboards, and using data to drive team performance and customer outcomes
Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions
Flexibility for travel as needed

Job Responsibility

Lead, mentor, and develop a team of Customer Success Managers and Engineers toward a high-performance culture focused on customer outcomes, retention, and growth
Leverage AI-driven analytics to monitor and predict customer health across a rapidly scaling product portfolio
Define and continuously refine the customer journey framework, ensuring consistency and scalability across the portfolio
Act as a senior escalation point for complex customer issues, guiding resolution strategy
Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive solution adoption and ensure full business value
Coordinate with Sales, Professional Services, and Operations to align account strategies and resource planning
Work closely with the product team to ensure customer feature requests are prioritized and product feedback is provided
Recruit, hire, and onboard new CSMs and CSEs as the team scales
Manage performance metrics including CSAT, renewal rate, upsell/cross-sell lead identification, and customer engagement

What we offer

restricted stock units
bonus
employee benefits

Fulltime

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AI Strategy & Execution Manager, Customer Service

Job Description

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