AI Strategy & Execution Manager, Customer Service Job at Adevinta (Berlin)

Strategic Customer Relationship AI Automation Manager

Bloomreach is seeking a Customer Relationship AI Automation Manager to orchestra...

Location

Czechia , Bratislava; Brno; Prague

Salary:

Not provided

Bloomreach

Expiration Date

Until further notice

Requirements

Program/operations leadership: You’ve run customer-facing programs or operations in a SaaS environment and can turn strategy into hands-on execution that delivers results at scale across multiple customer segments
Tech & tools savvy: You’re fluent in tools like Salesforce (or similar CRM), workflow automation platforms (e.g. n8n), generative AI tools (for content or insights), and analytics dashboards. You quickly learn new technologies and leverage them to drive automation
Data-driven mindset: You love digging into metrics and usage data, spotting opportunities to improve engagement, speed up value delivery, and increase customer satisfaction
Change management skills: You’re great at helping people adopt new tech and processes - patient, clear, and persuasive in driving change and encouraging teams to trust AI-driven solutions
Cross-functional collaboration: You thrive in cross-functional teams and can speak both business and technical languages, effectively bridging gaps between departments to achieve common goals
Innovative and customer-focused: You’re curious, forward-looking, and excited to reinvent how SaaS companies engage and support their customers with AI. You keep the customer’s experience at the heart of every automation you implement.

Job Responsibility

Redefine customer engagement with AI programs: Partner with the AI Ops team to design and evolve autonomous customer programs - from intelligent onboarding sequences to renewal automation, support routing, and upsell recommendations - that deliver the right message at the right time to every customer type
Accelerate the customer lifecycle: Own the tracking and optimization of critical customer metrics - onboarding time-to-first-value, feature adoption rates, renewal velocity, upsell pipeline conversion, support resolution time - with a relentless focus on retention, expansion, and customer satisfaction
Build customer insights tools that drive GTM strategy: Develop and refine usage analytics dashboards, automation decision-making frameworks, and reporting capabilities that (1) give customers self-service visibility into their adoption and ROI, and (2) surface critical patterns and opportunities to Bloomreach's Product, Sales, and Marketing teams - directly informing go-to-market positioning, segment strategies, and product roadmap priorities
Participate in building the customer tech stack of the future: Work with Ops & Innovation team, RevOps, and Product teams to understand the integration and orchestration of Salesforce, Staircase, Gainsight, Hubspot or other automation platform, N8N, Supabase, GPT-based tools, and analytics platforms to co-create a future-ready customer stack that scales across all customer types
Innovate and experiment: Continuously test and refine AI capabilities, messaging, segmentation logic, and customer programs, ensuring Bloomreach stays ahead of the curve in customer experience innovation and turns experimentation into competitive advantage
Unify teams around AI-powered customer relationships: Collaborate across Customer Success leadership, Support, Account Management, Product, Sales, and Marketing to align people, process, and technology - ensuring every team benefits from and contributes to the evolution of AI-driven customer engagement
Enable success teams through AI adoption: Work side by side with Customer Success, Support, and Account Management to embed AI seamlessly into their workflows, turning AI into a trusted partner that helps them deliver proactive, data-driven customer experiences and accelerate time-to-value.

What we offer

A great deal of freedom and trust
We believe in flexible working hours
We work virtual-first with several Bloomreach Hubs available across three continents
We organize company events
We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer
People Development Program -- participating in personal development workshops
Our resident communication coach Ivo Večeřa is available
Our managers are strongly encouraged to participate in the Leader Development Program
Bloomreachers utilize the $1,500 professional education budget on an annual basis
The Employee Assistance Program -- with counselors -- is available

Fulltime

Senior Manager, Account Executives

Join Intercom as a mid-market sales manager and play a pivotal role in shaping t...

Location

Ireland , Dublin

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

8+ years of experience in technology sales
4+ years of closing experience in an individual contributor capacity
4+ years of first-line management experience
Deep execution experience, ideally managing multifaceted opportunities exceeding $750K ARR
Program management experience with a proven ability to lead strategic initiatives that deliver shareholder value
Demonstrated success in building and scaling revenue across EMEA
Strong operational mindset, skilled at building scalable processes and driving efficiency
Executive presence and communication skills suited for engaging C-level customers and internal executives
Familiarity with Command of the Message and MEDDPICC (or similar frameworks)
Passion for AI and its transformative potential in customer service

Job Responsibility

Lead a team of Account Executives primarily responsible for new business revenue in the EMEA Region
Responsible for segment strategy and planning, building, and running a high performing team
Build and lead a team of EMEA Mid-Market Account Executives
Lead, coach, and develop sales professionals, ensuring excellence in standards
Own new business revenue within our EMEA commercial segment
Define and execute the new business strategy, developing playbooks and territory plans that drive growth
Manage planning, team organization, and operating cadence (QBRs, large deal reviews, and weekly forecasting)
Drive forecasting accuracy and accountability within ±9%
Partner with EMEA leadership on company-wide events and initiatives

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
Cycle-to-Work Scheme
MacBooks are our standard, but we also offer Windows for certain roles when needed

Fulltime

Customer Success Manager

We're expanding our Post-Sales team in Hyderabad and looking for experienced Cus...

Location

India , Hyderabad

Salary:

Not provided

Highspot

Expiration Date

Until further notice

Requirements

5+ years of consulting, services, customer success, or account management experience, directly managing customers and customer relationships
Excellent communication skills (verbal, written, presentations) and the ability to synthesize and summarize complex problems for an executive audience both internally and externally
Strong collaboration skills to influence and gain alignment across internal and external stakeholders
Proven ability to consult with customers at all levels of seniority to understand their business goals and to craft and deliver plans to exceed customer expectations for value
Ability to thrive in ambiguous situations and is excited to create structure and process as we go for our largest customers
Prioritizes customer experience with a focus on customer satisfaction and retention. You strive to understand clients’ strategic business goals, deploy critical thinking in leading and executing your portfolio, anticipate future needs, and determine solutions.
Believes profitable customer relationships are founded on respect and that growth and expansion come from cultivating relationships. You have shown the capacity to develop relationships and optimize enterprise customer accounts, you understand what it means to evangelize your product.
Excited about the ways products can be used to accelerate business goals. You have a strong intuition for business and an admiration for driving software solutions.
Loves to learn about sophisticated technical products and to understand the intricacies of how they work.
A teammate with a high level of integrity and a desire to assist your team. You stay calm in the face of technical and/or customer challenges. You corral the right people to resolve and infect others with your can-do spirit.

Job Responsibility

Analyze customer usage data to identify trends, areas for improvement, and opportunities for increased engagement. and proactively address risks to ensure retention.
Develop actionable insights and recommendations based on data analysis to inform strategic decisions and help customers achieve their goals.
Proactively identify and mitigate customer risks by monitoring adoption metrics and sentiment analysis, escalating issues as needed to ensure retention and growth.
Develop account maps, identifying key players, and understanding customer’s businesses via 10k and other publicly available information.
Enable customers to realize the full value of the Highspot platform and be able to articulate that value throughout their company. Deeply understand customer’s needs, thoughtfully helping business leaders to find opportunities to expand value, our footprint and depth of engagement.
Multi-thread to any stakeholder you need to engage across Enablement, Sales, Marketing, Operations, Finance, IT, and others at all levels (ATL, OTL, and BTL) to accomplish your goals
in the event of key customer stakeholder turnover, you seek and build replacement relationships.
Collaborate with your Account Management partners on account strategy and execution.
Identify expansion and upsell opportunities to drive revenue growthIdentify and position add-on services to support customers in achieving their business outcomes and maximizing ROI
Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teamsKey

Fulltime

Manager, Account Executives (MidMarket)

The role will lead a team of Account Executives primarily responsible for new bu...

Location

United States , San Francisco

Salary:

259505.00 - 309964.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

5+ years in a quota carrying new business IC role with proven success
Experience working on complex and strategic deals (involving procurement, legal, security)
3+ years management experience
Previous experience building and executing on outbound sales motions
Exemplary new business sales experience, experience with Command of the Message and MEDDPICC a plus
Strong understanding of forecasting principles and the ability to forecast revenue and revenue trends accurately
Proven experience–and passion for–teaching and developing top talent
Experience developing GTM strategy, building, and executing operational plans
A builder of businesses, with the ability to attract and develop the best talent in the industry
Excellent communication skills across a variety of mediums (written, verbal, presentation, and interpersonal)

Job Responsibility

Work with senior leadership to define and implement effective sales strategies for the North American mid-market segment
Oversee the development of sales plans and tactics that align with company goals and regional market dynamics
Monitor the pipeline of opportunities to ensure timely and effective follow-ups, deal closures, and revenue growth
Set clear performance expectations and key performance indicators (KPIs) for the Account Executive team
Track individual and team performance using CRM tools and reporting dashboards
Analyze sales metrics and provide insights to optimize processes, identify trends, and forecast revenue
Partner with marketing, product, and customer success teams to develop tailored go-to-market strategies and ensure seamless customer experiences
Work closely with senior leadership to ensure alignment on goals, budgets, and resource allocation
Maintain a strong understanding of customer needs and market trends to support the team in closing deals
Ensure customers are handed off to the Relationship Management team thoughtfully and carefully, always keeping the customer experience top of mind

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Senior Manager, Account Executives (SMB)

The role will lead a team of Account Executives primarily responsible for new bu...

Location

Ireland; United Kingdom , Dublin; London

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

6+ years of experience in technology sales
2+ years leading high performing account management teams
4+ years of closing experience in IC capacity
2+ years of first line management experience
Deep execution experience, ideally running multifaceted opportunities in excess of $500k ARR
Program management experience, proven ability to contribute to strategic programs that add shareholder value
Proven track record of building and scaling revenue across EMEA
Strong operational mindset skilled at building scalable processes and driving efficiency
Executive presence and communication skills suitable for engaging with C-level customers & internal executives
Familiarity with Command of the Message and MEDDPICC (or similar)

Job Responsibility

Build and lead a team of EMEA SB account executives
Lead, coach and develop sales professionals ensuring excellence in standards
Responsible for new business revenue within our EMEA commercial segment
Define and execute the new business strategy, developing playbooks and territory plans that drive new business revenue
Manage planning and team organisational structure and operating cadence (QBR’s / large deal reviews and weekly forecasting)
Drive accuracy and accountability forecasting revenue within +-9%
Partner with EMEA leadership on company-wide events and initiatives

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
Cycle-to-Work Scheme
MacBooks are our standard, but we also offer Windows for certain roles when needed

Fulltime

Client Services Manager

Gummicube is looking for a dedicated Client Services Manager to lead our award-w...

Location

United States

Salary:

120000.00 - 130000.00 USD / Year

Airship

Expiration Date

Until further notice

Requirements

5+ years in account management or client services roles at a Digital Marketing Agency (or similar environment)
3+ years in leadership roles managing client services or account management teams
3+ years of marketing or advertising experience (SEO, paid marketing, performance marketing)
Experience managing enterprise accounts with contract values of $1M+ annually
Proven track record of achieving 95%+ net revenue retention in enterprise segments
Advanced Excel/Google Sheets expertise for data analysis and reporting
Experience with enterprise CRM platforms (Salesforce, HubSpot, etc.)
Project management expertise with complex, multi-phase enterprise implementations
Executive presence with ability to present to C-suite stakeholders
Strong emotional intelligence and conflict management skills

Job Responsibility

Oversee your immediate team of coordinators and day-to-day operations focused on enterprise customer success
Lead either our Account Management team focused on client relationship management or our Strategy team focused on strategic account planning
Collaborate cross-functionally with marketing, data, and creative teams to plan and support complex client needs for large accounts
Serve as liaison between the Accounts & Client Services team and Executive Leadership
Onboard and continuously train teams on Gummicube technologies, methodologies, strategies and implementation of process and compliance requirements for enterprise-level service delivery
Meet weekly with Coordinators and Sr. Coordinators to understand account performance, offering insights and guidance with strategy focused on customer success outcomes
Create cadences of account reviews, working with team members to identify areas of improvement and upsell/cross-sell opportunities across enterprise accounts
Act as the client's first line of support behind account owners, able to negotiate deliverables and timing within reason based on complex enterprise client demands and team turnarounds
Report relevant metrics and relationship notes to Executive Leadership including customer health scores, expansion opportunities, and retention risks
Analyze trends and execute marketing strategies aligned with short and long-term objectives to drive customer expansion and retention

What we offer

Equity is also offered with this role
Robust benefits package as part of our Total Rewards approach to compensation

Fulltime

Commercial & Strategy Manager

Contilio 3D AI is a fast-growing, AI-first SaaS scaleup based in London, UK. We'...

Location

United Kingdom , London

Salary:

Not provided

Contilio

Expiration Date

Until further notice

Requirements

Min 6 years of construction (or related industries) AND commercial experience (management consulting, corporate development/strategy, etc.), or experience working as a SaaS sales engineer or success/delivery manager in Contech, Proptech, etc.
Strong analytical and strategic skills, including the ability to develop structured material and conduct high-quality presentations and product demo’s to different buyer groups
Deep knowledge of construction management processes and software, and proficiency in HubSpot, PowerPoint, Excel, other related tools
Native Level communication (both written & verbal) and stakeholder management skills, including a proven track record of working with, influencing, presenting to, and managing cross-functional and senior stakeholder groups
Strong commercial acumen, enabling you to work with a wide range of complex documents and topics, including construction, financial models, business cases, proposals, contracts, and processes
Excellent project management skills, with the ability to execute and manage complex tasks with agility and autonomy
You thrive in fast-paced, hands-on and evolving enviroments

Job Responsibility

Create, present, and maintain high-quality sales presentations, account winplans, proposals, contracts and other key material required for sales and customer delivery/ success
Conduct product demos, answer key product/ tech questions, and ensure that customers have an up-to-date knowledge of new products, features and Contilio's value proposition
Proactively generate leads and promote the Contilio brand and our products by attending events, meetings, calls, etc.
Develop and execute customer delivery plans with agility and the customer in mind, ensuring that our customers are onboarded, serviced, and expanded with care
Proactively identify and resolve issues/risks, collect feedback and triage new feature requests on behalf of each customer and different user groups
Continuously demonstrate the value of Contilio to customers and identify, support, and accelerate upsell and cross-sell opportunities
Develop and maintain a deep understanding of the construction industry, market trends, competition, and our product and customer success best practices, turning them into measurable customer success strategies, processes and KPIs
Maintain an accurate and up-to-date record of customer interactions in our CRM and account plans and meet and exceed your success/net revenue retention KPIs

What we offer

Package that includes base salary, variable (linked to commercial KPIs) and equity options
Opportunity to take on more responsibility as we grow our team and global footprint

Fulltime

Customer Success Manager 2

We’re building Intercom’s Scaled Customer Success team to reach more customers, ...

Location

United States , Chicago

Salary:

101250.00 - 120938.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

2–4+ years in a customer-facing role in SaaS / technology / product success or similar, with a track record of managing many customers or high-volume engagement
Strong interest in / experience with AI & automation support tools
ability to explain AI/Fin features and use cases to customers, and help them build workflows around them
Comfortable discussing technical topics such as APIs, integrations, and workflows—not an expert, but confident engaging with customers on technical questions and guiding them to resources
Excellent communication skills: can break down complex product and technical topics clearly for different audiences (executives, operations, support leaders)
Data-driven mindset: able to monitor usage metrics, define success metrics, analyse what is / isn’t working, and adapt strategy based on results
Self-starter, entrepreneurial, comfortable in ambiguity
able to build processes from scratch and consistently improve them
Strong relationship builder: you can maintain trust even with many customers, manage expectations, and partner with internal stakeholders
Proof of eligibility to work in the United States is required

Job Responsibility

Drive broad product adoption, with special focus on Fin and AI-powered features: helping customers understand how Fin can automate support, enhance service, and deliver self-serve experiences, alongside human support
Design, implement, and iterate on engagement strategies and playbooks that can scale across customer segments—leveraging technology, automation, digital content, and smart touchpoints
Own implementation and onboarding conversations for your customers, ensuring they are being set up for success from Day 1
Monitor usage & health signals proactively—identifying risks, opportunities, and expansion paths
drive intervention where needed
Collaborate closely with Sales, Solution Engineering, Education, and Product to ensure a seamless customer journey from purchase through expansion
Act as the Voice of the Customer: feed insights from scaled engagements back into the product roadmap, feature improvements, messaging, and internal training
Help define what “Scaled CS” means here: you’ll be a builder—defining processes, tools, metrics, and models for what high volume, high value looks like

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

AI Strategy & Execution Manager, Customer Service

Adevinta

Location:
Germany , Berlin

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 23, 2026

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