AI Solutions Specialist

• Lead discovery sessions with enterprise clients to uncover opportunities and map AI to business needs
• Design and validate end-to-end AI and automation architectures, ensuring scalability, resilience, and security
• Own technical & operational service responses for proposals, RFPs, and pitches, ensuring clarity and credibility
• Deliver engaging demonstrations and presentations that showcase ROI and competitive advantage
• Act as an AI authority during sales cycles, influencing deal strategy and client positioning
• Partner with Solution Engineers on proofs-of-concept and demos under time-sensitive conditions
• Provide customer and market insights to inform Sabio’s product and proposition roadmap
• Mentor junior and associate colleagues, building capability across the Presales team

• Expert-level knowledge of Conversational AI, Generative AI, Agentic AI, and automation frameworks
• Deep understanding of CCaaS/contact centre operations and digital CX transformation
• Awareness of security, compliance, and integration considerations in enterprise deployments
• Commercial and financial awareness, including ROI modelling and TCO analysis
• Strong understanding of competitive landscape in AI/CX
• Proven ability to translate complex architectures and organisational challenges into clear, measurable business outcomes
• Confidence engaging with senior stakeholders, including C-level executives
• Strong influencing and negotiation skills within competitive sales cycles
• Ability to balance technical depth with commercial positioning
• Leadership skills to guide junior team members, drive AI enablement through their immediate Specialist team, and collaborate across functions
• Resilience and adaptability in fast-moving, high-pressure environments
• Significant experience in Presales, Solutions Consulting, or Technical Architecture
• Proven track record in delivering AI-enabled CX transformation projects
• Bachelor’s or Master’s degree in Computer Science, AI, Engineering, or related discipline (preferred)
• Preferred/Advantageous Certifications: Advanced cloud certifications (AWS Solutions Architect, Azure AI Engineer Associate, GCP AI/ML Engineer), Vendor-specific CX/CCaaS certifications (Genesys Cloud, Amazon Connect), Specialist AI/ML certifications (TensorFlow, Hugging Face, OpenAI, or equivalent)

Preferred/Advantageous Certifications: Advanced cloud certifications (AWS Solutions Architect, Azure AI Engineer Associate, GCP AI/ML Engineer), Vendor-specific CX/CCaaS certifications (Genesys Cloud, Amazon Connect), Specialist AI/ML certifications (TensorFlow, Hugging Face, OpenAI, or equivalent)

• Pension Scheme
• Remote/Flexible work
• Life insurance
• Private health and dental care
• Cycle to work
• 28 days paid holiday a year (this includes three Sabio days)
• LinkedIn Learning