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The AI Solutions Specialist is a key technical leader within Sabio’s Pre-sales function, driving the design and delivery of enterprise-scale AI and CX solutions. You will act as a trusted advisor to clients, leading discovery workshops, validating architectures, and translating AI capability into measurable business outcomes. This role combines deep technical expertise with strong commercial acumen and executive-level presentation skills, making you central to Sabio’s success in competitive sales cycles.
Job Responsibility:
Lead discovery sessions with enterprise clients to uncover opportunities and map AI to business needs
Design and validate end-to-end AI and automation architectures, ensuring scalability, resilience, and security
Own technical & operational service responses for proposals, RFPs, and pitches, ensuring clarity and credibility
Deliver engaging demonstrations and presentations that showcase ROI and competitive advantage
Act as an AI authority during sales cycles, influencing deal strategy and client positioning
Partner with Solution Engineers on proofs-of-concept and demos under time-sensitive conditions
Provide customer and market insights to inform Sabio’s product and proposition roadmap
Mentor junior and associate colleagues, building capability across the Presales team
Requirements:
Significant experience in Presales, Solutions Consulting, or Technical Architecture
Proven track record in delivering AI-enabled CX transformation projects
Bachelor’s or Master’s degree in Computer Science, AI, Engineering, or related discipline. (preferred)
Expert-level knowledge of Conversational AI, Generative AI, Agentic AI, and automation frameworks
Deep understanding of CCaaS/contact centre operations and digital CX transformation
Awareness of security, compliance, and integration considerations in enterprise deployments
Commercial and financial awareness, including ROI modelling and TCO analysis
Strong understanding of competitive landscape in AI/CX
Proven ability to translate complex architectures and organisational challenges into clear, measurable business outcomes
Confidence engaging with senior stakeholders, including C-level executives
Strong influencing and negotiation skills within competitive sales cycles
Ability to balance technical depth with commercial positioning
Leadership skills to guide junior team members, drive AI enablement through thei immediate Specialist team, and collaborate across functions
Resilience and adaptability in fast-moving, high-pressure environments
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