AI Solutions Manager

• Build and deepen relationships with AI/ML users to foster adoption, uncover new use cases, and drive expanded usage across customer accounts
• Conduct discovery with customers to understand their goals, share the Arize vision, demonstrate product capabilities, and propose tailored solutions
• Collaborate with technical teams, including Customer Success Engineering, to address complex customer needs, ensure smooth implementation, and advise on technical best practices
• Run workshops and training sessions with customers during onboarding and new functionality
• Run QBRs to demonstrate account value, identify areas of opportunity, and strengthen customer partnerships
• Proactively monitor product usage across your accounts to further gauge account health
• Work closely with Account Management and Executive teams to identify upsell opportunities and align on customer health strategies
• Effectively relay customer feature requests to internal teams and advocate for customer needs
• Ensure support teams are aligned with customer requests and priorities

• 3+ years of experience as a Customer Success Manager in SaaS
• A self-starter mindset with the ability to thrive in limited process environments
• Exceptional organizational skills with the ability to prioritize and manage multiple customer relationships effectively
• Strong communication skills for articulating observations and fostering collaboration across teams
• Proven ability to demo technical products and translate their value into tailored customer solutions
• Thrives in fast-paced environments with a customer-first mindset and a focus on delivering measurable results
• A strong team player who values collaboration and collective success
• Bonus: Familiarity with AI/ML workflows or GenAI technologies

Familiarity with AI/ML workflows or GenAI technologies

• medical
• dental
• vision
• 401(k) plan
• unlimited paid time off
• generous parental leave plan
• mental and wellness support