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Ai Solutions Manager, Smb

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Arize

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Location:
United States

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Category:
Consulting

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Contract Type:
Employment contract

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Salary:

140000.00 - 175000.00 USD / Year
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Job Description:

As an AI Solutions Manager, you’ll partner with some of the most innovative AI/ML teams in the world. You’ll play a pivotal role in driving adoption, shaping product use cases, and ensuring our SMB and Mid-Market customers succeed in leveraging AI to achieve real-world impact. This role offers a unique chance to grow alongside a leading AI company and gain deep insights into cutting-edge AI/ML applications.

Job Responsibility:

  • Build and deepen relationships with AI/ML practitioners and executives to foster adoption, uncover new use cases, and drive expanded usage across customer accounts
  • Conduct discovery with customers to understand their goals, share the Arize vision, demonstrate product capabilities, and propose tailored solutions
  • Collaborate with technical teams, including Solutions Engineering and Application Engineering, to address complex customer needs, ensure smooth implementation, and advise on technical best practices
  • Run workshops and training sessions with customers during onboarding
  • Run business reviews to demonstrate account value, identify areas of opportunity, and strengthen customer partnerships
  • Proactively identify and develop new growth opportunities by analyzing customer usage and targeting high-value needs across your customer base
  • Own the full expansion and renewal sales cycle across your book of business
  • Maintain rigorous hygiene in CRM and internal tooling to support a high-performing revenue team

Requirements:

  • 2+ years of experience as a Customer Success Manager in SaaS
  • Proven track record of driving expansion and upsell revenue within SMB and Mid-Market accounts
  • A self-starter and customer-first mindset with the ability to thrive in limited process environments
  • Exceptional organizational skills with the ability to prioritize and manage multiple customer relationships effectively
  • Strong communication skills for articulating observations and fostering collaboration across teams
  • Proven ability to demo technical products and translate their value into tailored customer solutions
  • A strong team player who values collaboration and collective success

Nice to have:

  • Bonus for selling AI/ML or data infrastructure software to VP and C-suite stakeholders
  • Familiarity with AI/ML workflows or GenAI technologies
What we offer:
  • Medical
  • Dental
  • Vision
  • 401(k) plan
  • Unlimited paid time off
  • Generous parental leave plan
  • Others for mental and wellness support
  • WFH monthly stipend to pay for co-working spaces
  • Competitive equity package

Additional Information:

Job Posted:
May 06, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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