AI Solutions Manager, Digital Native

• Build and deepen relationships with AI/ML practitioners and executives to foster adoption, uncover new use cases, and drive expanded usage across customer accounts
• Conduct discovery with customers to understand their goals, share the Arize vision, demonstrate product capabilities, and propose tailored solutions
• Collaborate with technical teams, including Solutions Engineering and Application Engineering, to address complex customer needs, ensure smooth implementation, and advise on technical best practices
• Run workshops and training sessions with customers during onboarding
• Run business reviews to demonstrate account value, identify areas of opportunity, and strengthen customer partnerships
• Proactively identify and develop new growth opportunities by analyzing customer usage and targeting high-value needs across your customer base
• Own the full expansion and renewal sales cycle across your book of business
• Maintain rigorous hygiene in CRM and internal tooling to support a high-performing revenue team

• 2+ years of experience as a Customer Success Manager in SaaS
• Proven track record of driving expansion and upsell revenue within SMB and Mid-Market accounts, bonus for selling AI/ML or data infrastructure software to VP and C-suite stakeholders
• A self-starter and customer-first mindset with the ability to thrive in limited process environments
• Exceptional organizational skills with the ability to prioritize and manage multiple customer relationships effectively
• Strong communication skills for articulating observations and fostering collaboration across teams
• Proven ability to demo technical products and translate their value into tailored customer solutions
• A strong team player who values collaboration and collective success

Familiarity with AI/ML workflows or GenAI technologies

• competitive equity package
• medical
• dental
• vision
• 401(k) plan
• unlimited paid time off
• generous parental leave plan
• others for mental and wellness support