AI Solution Architect Job at Microsoft Corporation (Reading)

Job Description

We are looking for a Global Solution Architect (CSA), specializing in AI Business Solutions, who is passionate about driving our customers’ AI transformation on the Microsoft platform. This role will be part of the Customer Success AI Business Solutions team and is designed to strategically engage in the execution of consumption within key accounts. This role will coach and collaborate with field roles and partners, executing programmatic actions that drive the consumption and AI transformation. This role will document and share best practices, ensure progress towards value realization goals, provide feedback to the Product Group, and facilitate knowledge transfer to field Customer Success Unit (CSU) teams. Additionally, the role involves partnering with field teams to identify key barriers to scaled success and driving resolution with engineering, product marketing, and sales teams.

Job Responsibility

Accelerate Value Realization: Actively engage with CxO, business, and technical decision makers to drive intent, enablement, and usage of M365 Copilot, Copilot Chat, Agents, and related Microsoft solutions—ultimately securing long‑term customer value and renewal
Mobilize technical and sales stakeholders around new opportunities and develop customer‑specific roadmaps that drive adoption, growth, and measurable business outcomes
Customer Satisfaction: Serve as a trusted advisor to customers by applying deep expertise in M365 Copilot and Agents to help achieve Customer Success Plan outcomes
Actively listen, challenge constructively, and guide customers toward optimal decisions that unlock value
Usage (Cloud & Support) Growth: Develop and execute strategies that increase usage and consumption across M365 Copilot, Copilot Chat, and Agents
Lead architecture design sessions, answer technical questions, and provide best practices for activating and governing solutions within enterprise environments
Blocker Resolution: Identify and resolve issues preventing successful go‑lives by leveraging deep expertise in M365 Copilot, Agents, governance models, and enterprise integration. Lead business and technical conversations to ensure customers realize value from their Microsoft investments while delivering work aligned to Microsoft best practices and reusable IP
Customer Insights: Capture structured insights from customer engagements and funnel them back to engineering, product, and cross‑functional Microsoft teams to inform continuous improvement and influence product evolution
Develop and Evolve Unified IP: Play a central role in the ongoing development, enhancement, and maintenance of our Unified portfolio. Ensure assets remain current with product innovations and field learnings, while creating structured methodologies, templates, and solution patterns validated through customer engagements
Scale Best Practices Across the Organization: Codify and scale best practices derived from incubation and customer delivery. Transform learnings into repeatable frameworks, guidance, and artifacts that can be adopted across regions and roles
Field Enablement and Upskilling: Enable and upskill field roles within the Customer Success Unit (CSU) by providing training, coaching, playbooks, and readiness materials. Equip CSU teams with the knowledge and confidence needed to execute AI transformation engagements effectively and consistently at scale
Learn‑It‑All Mindset: Maintain continuous learning aligned to team priorities, evolving AI capabilities, and Customer Success objectives. Proactively deepen skills in emerging technologies, architectural patterns, and enterprise readiness areas.

Requirements

Bachelors degree in computer science, Information Technology, Engineering, Business, or related field AND proven experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
Hands on experience in AI agents development and Copilot Studio (mandatory)
Fluent English in enterprise and executive environments (mandatory)
Proven experience working in a customer-facing role (e.g., internal and/or external)
Proven experience working on technical projects, interacting with business
Demonstrated experience delivering enterprise-scale solutions with measurable business outcomes
Strong understanding and working experience of AI solutions (including OpenAI, Anthropic, Google, Glean)
Ability to work with senior executives and challenge
Adoption and Change Manage skills (PROSCI certification or equivalent is a plus)
Experience building or validating Unified Support / Unified Catalog offerings or enterprise-scale reusable IP
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Nice to have

Adoption and Change Manage skills (PROSCI certification or equivalent is a plus)
Experience building or validating Unified Support / Unified Catalog offerings or enterprise-scale reusable IP.

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AI Solution Architect

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