Ai Scaled Programs Lead - Customer Success Job at Lovable (Boston)

Manager, Scaled Customer Success

Skyhigh Security is seeking an innovative, data-driven, and strategic leader to ...

Location

India , Bangalore

Salary:

Not provided

Skyhigh Security

Expiration Date

Until further notice

Requirements

5+ years of experience in Customer Success, Customer Marketing, or Marketing Operations, preferably in a B2B SaaS environment
2+ years of direct management experience, with a proven track record of hiring and developing exceptional talent
Demonstrable experience building and managing a 1:many, tech-touch, or digital-first customer program from the ground up
Deep, hands-on expertise with Customer Success platforms (Gainsight, ChurnZero, etc.), CRM (Salesforce), in-app guidance tools (Pendo, WalkMe, etc.), and marketing automation (Marketo, HubSpot, etc.)
Highly proficient in analyzing data to measure program effectiveness, identify trends, and make strategic recommendations
Ability to think strategically and long-term, while also being able to roll up your sleeves and execute
Exceptional communication and presentation skills, with the ability to articulate a clear vision and influence cross-functional stakeholders

Job Responsibility

Architect and deploy the end-to-end digital-first customer success strategy, from onboarding to renewal
Define customer segments and map out distinct, data-triggered customer journeys for each
Design and implement a robust customer health scoring model to proactively identify risk and opportunity at scale
Set the vision, OKRs, and key performance indicators (KPIs) for the scaled program, focusing on Net Revenue Retention (NRR), Gross Revenue Retention (GRR), product adoption, and advocacy
Build and optimize a portfolio of 1:many programs, including automated email campaigns, in-app messaging, webinars, workshops, and office hours
Oversee the management and optimization of our Customer Success tech stack (e.g., Gainsight/ChurnZero, Pendo/Amplitude, Salesforce, Marketo, etc.) to deliver personalized, timely, and relevant interventions
Collaborate with Marketing to develop a content library (case studies, best practice guides, videos) that supports scaled education and value realization
Develop and manage a digital renewal process for the scaled segment, partnering with Sales and Renewal teams
Report on and effectively communicate the state of scaled customer health to the Executive Leadership Team and all above stakeholders
Hire, mentor, and lead a high-performing team of Digital CSMs

What we offer

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

Fulltime

Success Programs Delivery Lead

Success Programs strengthen security & resiliency, drive cloud success, and spar...

Location

United States , Multiple Locations

Salary:

106400.00 - 203600.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties
4+ years experience working in a customer-facing role (e.g., internal and/or external)
4+ years experience working on technical projects
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
Proven technical expertise across Microsoft Cloud services (Azure, M365, or Security solutions)
Ability to understand and apply AI concepts within customer and operational contexts
Strong project management background, including governance, reporting, and delivery lifecycle management
Demonstrated experience in leading distributed teams and coordinating cross-functional delivery with partners and vendors
Solid understanding of ITIL, DevOps, and operational frameworks (change management, incident response, SLAs, KPIs)

Job Responsibility

Partner with Secured CSU leaders, delivery partners, and global/national CSA teams enabling Success Program Deliveries across our Secured customer base in your assigned markets
Serve as a technical authority within the POD, providing architectural guidance, best practice validation, and delivery assurance across multiple Microsoft solution areas (Azure, Security, AI, or Modern Work)
Conduct random delivery audits, reviewing customer deliverables for accuracy, alignment to frameworks, and technical depth
Lead key customer engagements to set delivery standards, ensuring technical excellence and knowledge transfer
Partner with SMEs and IP Leads to pilot new content and improve delivery methodologies based on field insights
Maintain the Rhythm of Business (ROB) cadence by facilitating bi-weekly POD syncs, monthly dashboards, and quarterly business reviews to ensure visibility, accountability, and performance tracking
Monitor vendor CSA utilization, engagement compliance, and CSAT performance, applying short-term corrective actions and operational optimizations based on data insights
Drive delivery lifecycle governance, ensuring timely kickoffs, milestone tracking, deliverables submission, and closeouts fully aligned with Success Program SLAs and documentation standards
Oversee workload planning and capacity management in collaboration with Resource Coordinators (RCs) and Service Delivery Managers (SDMs) to balance priorities and ensure effective allocation
Track and report key performance indicators (KPIs)—including utilization, CSAT, audit coverage, compliance, and billable contribution—to assess delivery health and inform decision-making

Fulltime

Ai Lead Application Architecture - Vice President

We are seeking a highly experienced and technically proficient Sr Applied AI Eng...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

15 years of relevant experience in leading Apps Development or systems design role
Extensive experience system analysis and in programming of software applications
Demonstrable exposure and practical experience with AI development
Knowledge of capital market is plus
Experience in managing and implementing successful projects
Subject Matter Expert (SME) in at least one area of Applications Development
Ability to adjust priorities quickly as circumstances dictate
Demonstrated leadership and project management skills
Consistently demonstrates clear and concise written and verbal communication
Bachelor’s degree/University degree or equivalent experience

Job Responsibility

Lead the design, development, and implementation of complex middleware applications using Java and Spring Boot: Utilize AI-powered code generation tools (e.g., Devin, Copilot, Codex) to accelerate development, automate boilerplate code, suggest optimal implementations, and enforce architectural patterns. Leverage AI for design pattern identification and complex system architecture validation
Architect and optimize database interactions with Oracle, SQL, and MongoDB, ensuring high performance and data integrity: Employ AI to analyze database query performance, suggest advanced indexing strategies, optimize schema designs, and generate efficient SQL/NoSQL queries. AI-driven tools can also assist in predicting database load and recommending scaling solutions
Drive the adoption and continuous improvement of CI/CD pipelines to facilitate rapid and reliable software delivery: Integrate AI into CI/CD processes for intelligent test case generation, predictive failure analysis, automated code vulnerability scanning, and optimization of pipeline execution times based on historical data
Collaborate with cross-functional teams, including product management, QA, and operations, to define requirements, design solutions, and deliver high-quality software:Use AI-powered communication and summarization tools (e.g., Claude) to streamline requirement gathering, document analysis, and stakeholder communication. AI can also assist in translating technical designs into accessible formats for various audiences
Mentor and provide technical guidance to junior and mid-level software engineers, fostering a culture of technical excellence and continuous learning: Leverage AI platforms for personalized learning paths, automated code feedback, and explanations of complex technical concepts. Encourage junior engineers to adopt AI-driven development practices
Actively research and experiment with AI technologies to identify opportunities for enhancing developer productivity, automating tasks, and improving software quality:Continuously explore emerging AI tools and techniques (such as Anti Gravity for complex problem-solving) and assess their applicability to our development ecosystem
Participate in code reviews, ensuring adherence to coding standards, best practices, and architectural guidelines: Utilize AI-powered code analysis tools to pre-scan code for potential bugs, security vulnerabilities, performance bottlenecks, and style deviations, allowing human reviewers to focus on higher-level logic and design
Troubleshoot and resolve complex technical issues, ensuring the stability and performance of production systems: Implement AI-driven anomaly detection in monitoring systems, leverage AI for rapid log analysis and root cause identification, and automate incident response workflows
Contribute to the strategic planning and technical roadmap for our middleware platforms: Employ AI to analyze industry trends, forecast technology evolution, assess the impact of new features, and prioritize roadmap initiatives based on data-driven insights
Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, and model development: Utilize AI for data synthesis, predictive modeling for estimations, identification of potential IT risks, and accelerated model prototyping and validation

Fulltime

Senior Customer Success Manager

Luma's mission is to build multimodal AI to expand human imagination and capabil...

Location

United States , New York

Salary:

124000.00 - 155000.00 USD / Year

Luma AI

Expiration Date

Until further notice

Requirements

5–8 years of relevant experience in Customer Success, Account Management, Strategic Accounts, or a closely related client-facing function, with a track record of owning complex, high-value customer relationships
A senior IC who has demonstrably led scoped projects or workstreams with minimal oversight and meaningful cross-functional impact
Capable of informally mentoring and upleveling junior teammates — through coaching, reviewing their work, modeling craft, and pulling them through hard situations
Strong systems thinker: can spot patterns across accounts, design processes that scale, and integrate CS work into the broader product and GTM architecture
Hands-on operator at heart — still motivated to roll up your sleeves and run the work, not just direct it
Exceptional communicator who can navigate executive conversations, hold the room with technical partners, and translate customer feedback into clear, actionable input for Product and Engineering
Comfortable operating with high autonomy in an ambiguous, fast-evolving environment
Strong sense of ownership and judgment — you make the call when the playbook does not exist, and you escalate cleanly when it should

Job Responsibility

Own a portfolio of Luma's enterprise accounts, driving adoption, retention, and expansion with minimal oversight
Build and maintain executive-level relationships within your accounts — operating as a strategic advisor, not just a point of contact
Run the full enterprise CS motion: structured onboarding, success planning, executive business reviews, renewal management, and expansion identification
Lead scoped customer success initiatives end-to-end — executive business review programs, customer health frameworks, onboarding journeys for new customer segments, technical enablement programs
Informally mentor and coach CSMs through account reviews, customer escalations, and day-to-day craft — modeling what great looks like without formal management accountability
Serve as a senior voice of the customer to Product, Engineering, Research, and GTM leadership — synthesizing patterns across accounts into clear, prioritized input that influences roadmap and strategy
Diagnose and resolve complex, ambiguous customer problems where no established playbook exists — and codify the resulting solutions into repeatable practices for the team
Define and refine core CS processes — account segmentation, success planning, QBRs, renewals, escalation paths — as the function scales
Partner cross-functionally with Sales, FDC, Solutions, Product, and Engineering to integrate CS work into Luma's broader GTM motion
Run point on high-stakes customer escalations and executive-level relationships, including technical deep dives and strategic alignment conversations

Fulltime

Head of Customer Success

Luma’s Head of Customer Success will define what success looks like for the comp...

Location

United States , Palo Alto

Salary:

150000.00 - 200000.00 USD / Year

Luma AI

Expiration Date

Until further notice

Requirements

8–12+ years in customer success, solutions consulting, or customer-facing leadership roles at high-growth SaaS, AI, or developer platform companies
Proven experience building or scaling customer success organizations in early-stage or rapidly scaling environments
Deep expertise in SaaS customer lifecycle management, onboarding strategies, retention models, and expansion frameworks
Comfortable working with enterprise customers and executive stakeholders across product, creative, and technical organizations
A builder’s mindset. You thrive in ambiguous environments and enjoy creating systems from scratch
Highly strategic but deeply hands-on. You are as comfortable defining a long-term vision as you are jumping into a customer call
Exceptional communicator who can translate complex technical capabilities into clear customer value
Strong cross-functional instincts and the ability to influence across Sales, Product, Engineering, and Marketing
A high-agency leader who moves quickly, takes ownership, and thrives in fast-moving startup environments

Job Responsibility

Build Luma’s customer success function from the ground up, designing the lifecycle from onboarding through long-term expansion
Define the customer success strategy that drives adoption, retention, and expansion across Luma’s growing customer base
Partner deeply with Sales to ensure seamless handoffs and to identify opportunities for expansion and deeper product adoption
Personally engage with Luma’s most strategic customers, helping them integrate our technology into their workflows and unlock entirely new capabilities
Design the systems that measure customer health, product adoption, and long-term value creation
Translate customer insights into actionable feedback for Product and Engineering, helping shape the evolution of the platform
Develop scalable onboarding and enablement programs that help customers quickly unlock value
Hire and lead a world-class Customer Success team that can support Luma’s global growth
Build the infrastructure, metrics, and operating rhythms that allow customer success to scale as the company grows
Act as the voice of the customer across the company, ensuring customer insights influence product direction and strategic decisions

Fulltime

Customer Success Manager

You'll transform grassroots product love into thriving team and enterprise accou...

Location

United States , New York

Salary:

125000.00 - 235000.00 USD / Year

Gamma

Expiration Date

Until further notice

Requirements

5+ years of B2B SaaS experience in Customer Success, Account Management, or a similar customer-facing role, with a strong track record of meeting or exceeding retention and expansion goals
Startup experience, preferably at PLG companies managing the transition from self-serve to sales-assisted motion
Proven ability to manage both high-touch strategic accounts and scaled customer programs, with the resourcefulness to navigate ambiguity in a high-growth environment
Data-driven approach to customer health, with comfort discussing technical concepts like APIs and SSO with stakeholders
Active AI user who experiments with new tools and can articulate AI best practices to customers, with the range to context-switch between executive communications and hands-on user training

Job Responsibility

Own customer health, gross retention, and net dollar retention across your portfolio, with a focus on preventing churn before it happens
Design and lead onboarding and training programs for new accounts, ensuring successful deployment, deep product adoption, and internal champions who drive expansion
Build playbooks for common customer journeys and develop one-to-many programs that efficiently serve a growing customer base
Navigate complex stakeholder relationships and conduct executive business reviews that quantify Gamma's impact on customer workflows
Partner with Sales to identify and convert high-potential accounts, maintaining ownership of the customer relationship post-sale
Channel customer feedback to Product and Design on features and use cases that unlock enterprise value

What we offer

benefits
equity

Fulltime

Sr Customer Success Account Manager

Microsoft is on a mission to empower every person and every organization on the ...

Location

Greece , Athens

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Computer Science or related field AND customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR Master's Degree in Business, Computer Science, or related field AND customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR equivalent experience
Proven track record of building relationships with senior customer executives in large or highly strategic accounts
Experience in managing various stakeholder relationships to get consensus on solutions/engagements required
Excellent skills in planning for a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities, and attention to detail required

Job Responsibility

Customer Relationship Management
Expands and holds accountability for executive Customer and Partner relationships with a focus on leading the definition of business outcomes across large stakeholder groups and coaching teams to align Microsoft strategy to Microsoft's most strategic customers and their business priorities
Technical Relevance
Leverages a broad understanding of industry and technical expertise to act as an advisor and visionary to lead customer success
Has the technical depth and confidence to identify and propose outcomes related to the deployment and health of customer solutions and workloads, leveraging deeper technical resources as needed
Customer Success Leadership - Consumption Leadership
Partners with customers (including senior executive stakeholders) to develop a deep understanding of their business goals and priorities
Position large-scale programs to solve the most complex business and industry outcomes and customer priorities to drive consumption holistically across the entire portfolio
Customer Success Leadership – Customer Strategy and Growth
Expands upon account team planning, promoting business and technical needs for change to challenge customer thinking that drives current and future growth and transformation towards modern digital approaches

Fulltime

Manager, AI Success Engineers

The AI Success Engineering team turns breakthrough AI products into enterprise-s...

Location

United States , San Francisco

Salary:

266000.00 - 295000.00 USD / Year

OpenAI

Expiration Date

Until further notice

Requirements

8+ years of experience leading technical teams
3+ years managing post-sales technical roles such as customer engineering, solutions engineering, deployment, or professional services in enterprise SaaS or AI environments
Proven track record scaling technical teams and operating models in high-growth environments
Experience designing or owning coverage models, staffing strategies, and engagement frameworks for post-sales technical teams
Can engage and influence executive stakeholders within complex, global organizations
Strong communicator who can bridge technical depth and business outcomes
Experience with Generative AI (preferred) or adjacent SaaS platforms
Operate with humility, ownership, and a bias toward action to ensure customer and team success

Job Responsibility

Own the strategy and operating model for the AI Success Engineering team
Hire, lead, mentor, and develop a high-performing team of AI Success Engineers
Oversee successful post-sale adoption of OpenAI products across enterprises, digital-native companies, and high-growth organizations
Ensure technical readiness and adoption of advanced OpenAI capabilities
Represent the voice of the customer to inform product development and commercial strategy
Establish operating rhythms to drive consistency and scalability
Build scalable programs, playbooks, and operating mechanisms that support long-term customer success
Partner cross-functionally with Sales, Solutions Architecture, Solutions Engineering, and Product to deliver a unified customer experience

What we offer

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend
Daily meals in our offices, and meal delivery credits as eligible

Fulltime

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Ai Scaled Programs Lead - Customer Success

Job Description

Job Responsibility

Requirements

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