Ai Scaled Programs Lead - Customer Success Job at Lovable (Boston)

Principal Technical Program Manager - AI and Search Infrastructure

Atlassians can choose where they work – whether in an office, from home, or a co...

Location

United States , San Francisco; Mountain View; Seattle

Salary:

166100.00 - 266800.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

Minimum of 5+ years of experience with deep domain expertise in the areas of Search Infrastructure (i.e. Search Quality, Search Relevance, Vector Search) or Artificial Intelligence (i.e. LLMs, Inference, Fine-tuning, Content Generation)
Minimum 10+ years of experience in Technical Product / Program Management or Technical Leadership role
Experience in 0-1 product / platform development and scaling
Excellent collaborator who can work across teams effectively and represent domain area to senior leadership (VP+ levels)
Experience in gathering product needs, setting strategy & plans, creating clear roadmap with aligned success metrics
Experience driving platform evangelization and adoption internally and with external customers (i.e. Enterprise / SMB)
Experience building platform products for Enterprise is a plus
Master degree or higher education in Computer Science is a plus
Excellent verbal, written, and facilitation skills (including experience with facilitating meetings and engaging with an executive audience)
Demonstrated experience and success leading high-impact, cross-functional programs or products

Job Responsibility

Own the strategic vision for Atlassian platform area (i.e. AI, Search Infra) with focus of driving best outcomes for customers (Atlassians)
Provide technical expertise for Atlassian platform area (AI or Search Infra)
Define product / platform strategy, plans, priorities and roadmap
Partner with engineering team and other disciplines on strategy, plans, roadmaps and execution
Lead communication with senior leadership, customers and stakeholders on regular cadence
Establish key performance indicators (KPIs) and metrics to measure the effectiveness of key initiatives / projects

What we offer

health coverage
paid volunteer days
wellness resources

Fulltime

Senior Director, Customer Adoption Marketing

The Sr. Director of Customer Adoption Marketing is a senior, highly visible lead...

Location

United States , New York

Salary:

260000.00 - 325000.00 USD / Year

BlackLine

Expiration Date

Until further notice

Requirements

12+ years of experience in Customer Marketing, Product Marketing, Lifecycle Marketing, or GTM leadership within enterprise SaaS
5+ years in senior leadership roles, building and scaling customer-facing marketing or adoption functions
Proven experience designing and operating customer adoption, advocacy, and expansion programs at scale
Strong understanding of enterprise customer lifecycles, renewal dynamics, and value realization
Demonstrated ability to partner cross-functionally with Product, Sales, Customer Success, Enablement, and Executive Leadership
Track record of elevating a function from reactive service delivery to strategic business ownership
Exceptional storytelling, executive communication, and stakeholder influence skills
Data-driven mindset with experience tying customer programs to business outcomes (adoption, retention, expansion, win rates)

Job Responsibility

Define and lead BlackLine’s global Customer Adoption Marketing strategy, spanning onboarding, adoption, value realization, expansion, and advocacy
Establish Customer Adoption Marketing as a strategic GTM function, aligned to corporate priorities, platform strategy, and product roadmaps
Own vision, operating model, success metrics, and roadmap for all customer adoption programs through deep alignment with Customer Success, Lifecycle and Marketing teams where applicable
Partner deeply with Customer Success, Lifecycle Marketing, and RevOps to design and execute customer adoption, education, and expansion programs
Translate product value and roadmap evolution into adoption-driven campaigns and customer motions
Support renewal and expansion goals by reinforcing realized value and future-state opportunity
Assist with evolution of Blackline community ecosystem of BlackLine’s customer community ecosystem, including, BlackLine User Groups, customer councils and advisory boards, executive peer forums and leadership programs
Partner with Customer Success, Field Marketing, Events, and Product to ensure community programs reinforce adoption and education, surface customer insights that inform roadmap and GTM strategy, and strengthen peer-to-peer advocacy and executive relationships
Ensure community programs are outcome-driven, with clear alignment to adoption, retention, expansion, and customer satisfaction goals
Lead global customer storytelling and advocacy programs, including customer case studies and success stories, customer references and executive advocacy, and peer review platforms (G2, Gartner Peer Insights, TrustRadius, etc.)

What we offer

short-term and long-term incentive programs
robust offering of benefit and wellness plans

Fulltime

Senior Manager, Professional Services

We’re looking for a strategic and execution-focused leader to oversee the delive...

Location

United States , San Francisco

Salary:

177300.00 - 211775.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

7+ years in professional services, consulting, or customer success—ideally in SaaS or an AI/ML environment
2+ years of people management experience across delivery or project-based roles
Proven success leading hybrid delivery models (internal + partner/outsourced teams)
Experience with AI/ML products, data-driven implementations, or complex enterprise software
Strong operational background with tools like Salesforce, PSA systems (e.g., Mavenlink, Kantata, Rocketlane), and project management platforms
A strategic mindset paired with a bias for action, customer empathy, and an ability to scale programs with precision and care

Job Responsibility

Lead Professional Services Delivery: Own the end-to-end quality of delivery for customer projects, whether led by internal teams or external partners
Manage and Develop Delivery Teams: Lead our Project Managers and Partner Services Managers—ensuring they’re aligned, empowered, and delivering results
Partner Across the Business: Collaborate closely with Sales and Customer Success to evangelize the value of Professional Services and identify strategic opportunities for engagement
Drive Cross-Functional Collaboration: Work with subject matter experts and Product leaders to evolve our delivery offerings and maximize impact for customers
Define What Success Looks Like: Help shape how we define a successful start with Fin (our AI agent), guiding customers toward measurable value early in their journey
Own Key Metrics: Track and improve attach rate, time-to-value, team utilization, partner delivery quality, and customer satisfaction (NPS, CSAT)
Scale Partner Delivery Excellence: Collaborate with our Partnerships team to grow partner capabilities and introduce scalable enablement programs rooted in Intercom’s methodology
Represent Professional Services: Act as a go-to resource for prospects and customers who want to understand how our services accelerate success
Drive Operational Rigor: Build and refine scalable processes for project planning, resource allocation, milestone tracking, and risk management
Contribute to Strategic Planning: Play a key role in shaping our services forecast, delivery model, and long-term strategy as part of the Professional Services leadership team

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Customer Marketer

Location

India , Hyderabad

Salary:

Not provided

Optmyzr

Expiration Date

Until further notice

Requirements

3+ years of experience in customer marketing, advocacy, or lifecycle marketing, preferably in B2B SaaS (digital marketing or adtech a plus)
Proven ability to run advocacy and incentive programs, manage NPS tracking, and create customer-facing content like case studies, testimonials, and reviews
Excellent written and verbal communication skills, with a knack for storytelling and customer engagement
Strong project management, organizational, and relationship-building abilities
Familiarity with marketing tools like HubSpot, Google Workspace, Confluence, Slack, and GA4
Comfort with using AI tools for scaling customer insights, automation, and personalization
Collaborative mindset, able to work cross-functionally with Customer Success, Product, and Sales

Job Responsibility

Lead customer advocacy programs and manage incentives, eligibility, and fulfillment
Own NPS tracking, feedback analysis, and customer engagement activities
Collaborate with Customer Success, Product, and Sales to collect insights and improve the customer journey
Create content such as case studies, testimonials, reviews, FAQs, and solution pages
Manage Customer Advisory Board operations—organize meetings, capture insights, and coordinate follow-ups
Conduct customer interviews and surveys to identify success stories and build authentic relationships
Support marketing launches by aligning customer insights with messaging and campaign strategies
Measure and report on customer marketing performance—advocacy metrics, NPS trends, engagement data, and ROI

What we offer

Customer Connection: Build programs that turn users into advocates, using real customer stories to strengthen trust and drive retention
Strategic Impact: Shape how customers experience and engage with Optmyzr, influencing both marketing and product strategy through insights-driven initiatives
Innovation and Autonomy: Use AI and automation to scale customer marketing programs efficiently, experiment with creative approaches, and see your ideas come to life
Collaboration at Scale: Work closely with Product, CS, and Sales teams in a global environment that values transparency, teamwork, and fresh thinking
Flexibility and Growth: Enjoy a culture that respects work-life balance, encourages continuous learning, and rewards initiative and ownership

Sr. Technical Program Manager

We are seeking a strategic and results-oriented Technical Program Manager to joi...

Location

Canada , Vancouver

Salary:

146000.00 - 178000.00 CAD / Year

Highspot

Expiration Date

Until further notice

Requirements

Proven success as a Technical Program Manager, Product Manager, or a similar role in a B2B SaaS environment, leading complex, cross-functional programs
Direct experience with artificial intelligence, machine learning concepts, and their practical application in software development or business processes
Experience managing the full software development lifecycle and go-to-market (GTM) readiness for product launches
Expertise in agile/scrum methodologies and experience adapting processes to meet the needs of a scaling organization
Exceptional communication and stakeholder management skills
Demonstrated ability to use data and metrics to drive decisions, identify risks, and measure program success
Experience with change management or adoption of new technology

Job Responsibility

Manage the execution of our AI transformation program roadmap to integrate AI-powered tools and workflows within our P&E teams
Be the internal champion for AI tools
Build relationships with teams and leaders to identify pain points that AI can solve
Create documentation
Help build a community of practice where teams can share insights and successes
Partner with senior leaders and team members across Engineering, Product, and Design to identify high-impact use cases and remove barriers to adoption
Collect data and build tracking mechanisms to measure the direct impact of AI on key metrics like team velocity, code quality, and overall productivity
Own the end-to-end program management for a core product area, ensuring a predictable and successful delivery cadence
Serve as the central point of contact, partnering closely with Product Management, Engineering, Design, Product Marketing, and customer-facing teams
Define, track, and drive key program metrics and business KPIs, providing clear communication and status updates to stakeholders and leadership

What we offer

Comprehensive medical, dental, vision, disability, and life benefits
Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP) with immediate vesting
Flexible PTO
Generous Holiday Schedule + 5 Days for Annual Holiday Week
Quarterly Recharge Fridays (paid days off for mental health recharge)
Flexible work schedules
Access to Coaches and Therapists through Modern Health
2 Volunteer days per year
Monthly transportation allowance for employees that work in our Vancouver Hub location
Employees are eligible to receive stock options

Fulltime

Director, Customer Marketing

LogicMonitor is at the forefront of hybrid observability and AIOps innovation. W...

Location

United States , Austin, TX

Salary:

163170.00 - 205000.00 USD / Year

LogicMonitor

Expiration Date

Until further notice

Requirements

10+ years of experience in B2B enterprise marketing
5+ years leading Customer or Advocacy Marketing programs
Proven success driving upsell, cross-sell, and expansion through customer lifecycle and advocacy initiatives
Strong background in building and executing executive engagement programs (Customer Advisory Boards, CxO roundtables, or strategic account experiences)
Experience developing content and programs that turn customer success into business growth narratives
Demonstrated leadership in managing and developing marketing teams
Deep collaboration experience with Sales, Customer Success, and Product Marketing to deliver joint growth outcomes
Advanced understanding of marketing technology stacks, CRM systems (Salesforce), advocacy and automation platforms, and AI-driven engagement tools
Exceptional written and verbal communication skills with executive-level presence
Experience in SaaS, monitoring, observability, or infrastructure software preferred

Job Responsibility

Develop and lead LogicMonitor’s global Customer Marketing strategy and team, focused on retention, upsell, cross-sell, and advocacy-led expansion, including executive engagement programs
Design and execute full-funnel customer programs that increase product adoption, deepen engagement, and drive measurable revenue impact across the customer lifecycle
Own Customer Advocacy and Storytelling programs, including case studies, peer reviews, analyst references, and customer speaker recruitment
Lead Executive engagement initiatives such as the Customer Executive Advisory Board, executive roundtables, and strategic relationship programs that strengthen customer partnership and loyalty. Develop and orchestrate the exec briefing program for top customers
Partner with Customer Success, Sales, Marketing, and Operations to define account-based engagement strategies that support upsell, cross-sell, and renewal goals
Oversee customer communications and campaigns, including newsletters, nurture programs, and industry-specific storytelling that amplify customer value and outcomes
Build and manage a high-performing Customer Marketing team, providing mentorship and career development across advocacy, engagement, and communications functions
Leverage AI and marketing automation tools to identify expansion opportunities, personalize outreach, and optimize customer lifecycle engagement at scale
Collaborate with Marketing Operations to define KPIs for advocacy pipeline, campaign impact, and contribution to retention and expansion metrics
Partner with the executive team and field leadership to align Customer Marketing programs with top-tier strategic accounts and thought leadership initiatives

What we offer

Comprehensive health, dental and vision coverage
generous parental leave policies
access to our Employee Assistance Program and various Wellness programs
a 401K with company matching
a Lifestyle Spending Account
unlimited vacation policy

Fulltime

Head of Customer Success

We're looking for an experienced and visionary leader to define and scale our Cu...

Location

Australia , Melbourne, Sydney

Salary:

Not provided

Heidi

Expiration Date

Until further notice

Requirements

Proven experience leading and scaling Customer Success functions, with a track record of success at a regional and/or global level
Demonstrated ability to work effectively across various market segments, including SMB, Mid-Market, and Enterprise
A strong, data-driven approach to customer success, with expertise in key metrics such as churn, retention, and Net Promoter Score (NPS)
Exceptional leadership and communication skills, with the ability to influence and advocate for the Customer Success function at an executive level
Passion for delivering extraordinary customer experiences and a commitment to never settling for 'good enough.'
Hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships

Job Responsibility

Build and lead the Customer Success function, defining its strategy and translating that into actionable plans, the operating model and function-level KPIs
Lead the development of a world-class customer experience, setting a high bar for quality and accountability
Build the framework for customer segmentation, tailored engagement models, and scalable lifecycle programs
Establish and maintain a deep understanding of our customers' needs across all customer segments and to serve as the executive sponsor for key customer relationships
Drive customer retention, satisfaction, and growth by implementing best-in-class processes and strategies
Work collaboratively with sales, product, and engineering teams to ensure customer feedback is integrated into product development and business strategy
Hire, lead, mentor, and inspire a growing team of Customer Success professionals to deliver exceptional results

What we offer

Flexible hybrid working environment, with 3 days in the office
Additional paid day off for your birthday and wellness days
Special corporate rates at Anytime Fitness in Melbourne, Sydney tbc
A generous personal development budget of $500 per annum
Learn from some of the best engineers and creatives, joining a diverse team
Become an owner, with shares (equity) in the company, if Heidi wins, we all win
The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
If you have an impact quickly, the opportunity to fast track your startup career

Fulltime

Head of Customer Success

We're looking for an experienced and visionary leader to define and scale our Cu...

Location

United States , New York

Salary:

200000.00 - 335000.00 USD / Year

Heidi

Expiration Date

Until further notice

Requirements

Proven experience leading and scaling Customer Success functions, with a track record of success at a regional and/or global level
Demonstrated ability to work effectively across various market segments, including SMB, Mid-Market, and Enterprise
A strong, data-driven approach to customer success, with expertise in key metrics such as churn, retention, and Net Promoter Score (NPS)
Exceptional leadership and communication skills, with the ability to influence and advocate for the Customer Success function at an executive level
Passion for delivering extraordinary customer experiences and a commitment to never settling for 'good enough.'
Hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships

Job Responsibility

Build and lead the Customer Success function, defining its strategy and translating that into actionable plans, the operating model and function-level KPIs
Lead the development of a world-class customer experience, setting a high bar for quality and accountability
Build the framework for customer segmentation, tailored engagement models, and scalable lifecycle programs
Establish and maintain a deep understanding of our customers' needs across all customer segments and to serve as the executive sponsor for key customer relationships
Drive customer retention, satisfaction, and growth by implementing best-in-class processes and strategies
Work collaboratively with sales, product, and engineering teams to ensure customer feedback is integrated into product development and business strategy
Hire, lead, mentor, and inspire a growing team of Customer Success professionals to deliver exceptional results

What we offer

Healthcare, Dental, Vision benefit options
401k with 3% match
Personal development budget of $500 per annum
Become an owner, with shares (equity) in the company
Offers Equity
Offers Commission

Fulltime

Ai Scaled Programs Lead - Customer Success

Lovable

Location:
United States , Boston ▼
San Francisco

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
May 04, 2026

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