CrawlJobs Logo
ElevenLabs Logo ElevenLabs · IT - Administration

AI Safety Policy & Operations

United Kingdom · Job Posted February 04, 2026
Apply Position
Job Link Share

Job Description

We're looking for someone to join our Safety team and own key outcomes across policy, automation, and enterprise guardrails. You'll design integrity policies aligned with global regulations, and shape how enterprises implement guardrails when building on our APIs. You'll work within an established Safety organization, partnering with Safety Engineers, operations, and investigations while taking full ownership of your verticals. This means driving policy decisions end-to-end, architecting automation that multiplies the team's impact, and defining the safety frameworks our enterprise customers rely on. We're looking for a generalist who thrives owning outcomes, not someone who only knows one slice of Trust & Safety. You should be comfortable with ambiguity, fluent in the regulatory landscape, and excited to use AI to make safety operations faster, broader, and more robust.

Job Responsibility

  • Design and evolve safety policies for audio AI, image/video AI and agentic safety. Aligned with ISO42001, EU AI Act, DSA, US state laws, and global regulatory developments
  • Build scalable, AI-powered systems and workflows that dramatically reduce response times and increase policy coverage
  • Partner with Safety Engineers to translate policy requirements into automated detection, moderation, and enforcement systems
  • Drive cross-functional safety integration with product, engineering, legal, and operations teams, ensuring safety is embedded into the development lifecycle, not bolted on after
  • Respond to safety policy escalations: partner closely with moderation and investigations teams to triage, investigate, and resolve complex incidents, ensuring decisive and transparent action when user or platform integrity is at risk

Requirements

  • Broad experience across Trust & Safety: policy, operations, investigations, and content moderation, not just one specialty
  • Track record of owning and delivering safety outcomes end-to-end, ideally in fast-moving, engineering-first environments
  • Deep familiarity with the global AI regulatory landscape: EU AI Act, DSA, US state laws, and emerging frameworks
  • Technically conversant: comfortable with dashboards, SQL, and ML concepts, able to collaborate deeply with engineers, able to read automation in python
  • Strong risk calibration: you know when to move fast, when to pause, and how to balance user safety with product velocity
  • Exceptional communicator who can translate complex safety considerations for engineers, product managers, executives, and external stakeholders

Nice to have

  • Audio or voice-specific Trust & Safety experience (voice cloning, synthetic media, audio deepfakes)
  • Experience in engineering-first organizations where safety shipped alongside product
  • Background designing safety frameworks for enterprise customers or API platforms
  • Familiarity with AI/ML pipelines and how to build guardrails into model deployment

What we offer

  • Innovative culture
  • Growth paths
  • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
  • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
  • Annual company offsite
  • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend
ElevenLabs - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

AI Safety Policy & Operations

8 matching positions

Safety Policy Manager, AI Youth Well-Being & Child Safety

Meta’s Safety Policy team is seeking an experienced policy manager to support ou...
Location
Location
United States , Austin, TX +1 location
Salary
Salary:
153000.00 - 224000.00 USD / Year
meta.com Logo
Meta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in policy and product counsel related to youth, child safety, or AI
  • Demonstrated experience thinking and moving quickly to produce results under tight deadlines, juggling different projects at once, find pragmatic and creative solutions to business issues, provide concise and business-focused advice, and make sound judgments
  • Experience in effectively working cross-functionally with numerous teams across public affairs, legal, operations, programs and product
  • Experience with consensus-building
  • Experience of consistently working under your own initiative, seeking feedback and input where appropriate
  • Experience working with policy stakeholders and policymakers and representing companies at the ministerial-level
  • Experience working in a rapidly growing and productive environment
  • Demonstrated attention to detail and experience using analytical skills, authoring effective cross-functional and executive updates, communicating complex concepts with internal and external audiences
  • Demonstrated experience drafting policy documents and talking points and communicating with executives both written and orally
  • Proven experience of consistently working effectively with others, adapting to changing circumstances, and supporting colleagues when needed
Job Responsibility
Job Responsibility
  • Responsible for understanding the external landscape around AI policy and youth online safety and well-being, including regulatory, technology, and industry-wide developments worldwide
  • Responsible for understanding the global landscape of academics, civil society, advocates, organizations and other stakeholders focused on AI and youth
  • Work with internal and external stakeholders, to monitor, respond to and stay ahead of AI related youth online safety and well-being issues - including informing AI content and product policies, tools, operational responses, programs, and resources
  • Develop frameworks to proactively identify AI related online risks for youth and develop mitigation strategies, as well as effectively communicate said strategies to cross-functional partners
  • Advise and support Meta teams working on AI youth safety and well-being public policy, content and product policies, tools, operational responses, programs, and resources
  • Advise AI policy development teams on youth and child safety risks, ensuring systematic consultation and timely feedback on all youth/child-related AI policies
  • Provide input on youth and child safety risks in AI product decisions. Take an active role in product work-streams where Safety Policy expertise is required
  • Advise and help steer the AI policy research agenda, proactively engaging with internal and external experts
  • Draft and advise on talking points, legislative analysis, and advocacy positions for US federal, state, and global youth/AI policy issues. Support briefings and engagement with policymakers and regulators
  • Review and tailor communications for youth stakeholders, support external engagements, and ensure timely sharing of talking points
What we offer
What we offer
  • bonus
  • equity
  • benefits
  • Fulltime
Read More
Arrow Right

Product Policy – Policy Manager (Child Safety)

The Product Policy team is responsible for the development, implementation, enfo...
Location
Location
United States , San Francisco
Salary
Salary:
261000.00 - 290000.00 USD / Year
openai.com Logo
OpenAI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years of experience in child safety, trust & safety, policy, investigations, intelligence, or a related field, with exposure to how technology platforms manage child-related risks
  • Deep expertise in the child safety ecosystem — particularly as it relates to generative AI
  • Strong understanding of the child safety and AI policy landscape
  • Ability to translate expertise into clear, practical guidance for product teams and company leadership
  • Comfort navigating complexity and ambiguity
  • Excellent communication skills with demonstrated ability to communicate with product managers, engineers, researchers, and executives alike
  • Comfortable with ambiguity and enjoys going 0 to 1
  • Creative thinker with an eye for opportunities to leverage data to inform policies
  • Understanding of how government, enterprise, and other stakeholders think about child safety related policy issues
Job Responsibility
Job Responsibility
  • Develop and maintain child-safety policy frameworks that govern how OpenAI products are designed, launched, and operated, including safeguards against exploitation, grooming, harmful content, and other child-related risks
  • Partner cross-functionally with Product, User Ops, Legal, Safety, Integrity, Communications, and Global Affairs to align on risk posture, product launches, incident response, and external commitments
  • Translate policy into practice by creating clear implementation standards, enforcement protocols, and escalation paths that engineering, operations, and integrity teams can embed directly into product and trust & safety systems
  • Identify opportunities to leverage data to inform our policy work
What we offer
What we offer
  • Offers Equity
  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend to fuel your professional growth
  • Fulltime
Read More
Arrow Right

Senior Manager, Product & AI Policy

Airbnb was born in 2007 when two hosts welcomed three guests to their San Franci...
Location
Location
United States
Salary
Salary:
204000.00 - 255000.00 USD / Year
airbnb.com Logo
Airbnb
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years experience in a Policy, Legal, or Trust and Safety role
  • Prior leadership on product policy, with demonstrated experience developing AI policy in support of AI-driven product initiatives
  • Familiarity with the AI policy landscape
  • Demonstrated capacity for critical thinking, research, and analysis
  • Strong attention to detail
  • Exceptional writing and communication skills
  • Thoughtful business judgment, strategic thinking, and ability to work well under pressure
  • Proven ability to partner with and enable business teams, translating policy requirements into practical solutions that support commercial objectives
  • Experience working in a matrix and driving solutions to complex problems through cross-functional collaboration
  • Fluency in data analysis and data-driven decision-making, including proactively using data to surface policy improvement opportunities
Job Responsibility
Job Responsibility
  • Lead policy development for new and existing product areas, including AI-powered features, drafting clear and scalable policy frameworks that keep pace with product innovation
  • Collaborate with cross-functional stakeholders across the organization, including Product, Business, Supply, Design, Communications, Operations, Public Policy, and Legal
  • Foster, build, and maintain relationships with leadership of internal business verticals, acting as a trusted policy partner who helps teams move forward
  • Guide policy operationalization efforts in partnership with cross-functional stakeholders
  • Support product and AI feature launches with appropriate risk mitigation guidance and policy deliverables
  • Proactively use data, research, and community insights to evaluate existing policies, identify improvement opportunities, and drive revisions before issues escalate
What we offer
What we offer
  • bonus
  • equity
  • benefits
  • Employee Travel Credits
  • Fulltime
Read More
Arrow Right

Trust & Safety Operations Analyst

At OpenAI, our Trust, Safety & Risk Operations teams safeguard our products, use...
Location
Location
United States , San Francisco
Salary
Salary:
189000.00 - 280000.00 USD / Year
openai.com Logo
OpenAI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in one or more of: trust & safety, fraud prevention, scam investigation, privacy/legal operations, compliance, or other risk/integrity domains ideally in a global or high-growth tech environment
  • Leverage OpenAI technology to enhance workflows, improve decision-making, and scale operational impact
  • Bring deep domain expertise in your specialization area and familiarity with relevant legal, policy, and technical frameworks
  • Have a track record of scaling operations, building processes, and working cross-functionally to improve performance and safety outcomes
  • Possess exceptional analytical skills able to detect patterns, assess risk, and recommend policy or product changes based on evidence
  • Communicate with clarity, empathy, and precision especially in sensitive user-facing contexts
  • Thrive in ambiguous, high-autonomy environments and balance speed with diligence
  • Are comfortable with frequent context switching, managing multiple projects, and prioritizing impact
Job Responsibility
Job Responsibility
  • Handle and resolve high-priority cases in your area of specialization (scaled content enforcement, fraud/scams, privacy/regulatory, or emerging risks)
  • Perform in-depth risk evaluations and investigations using internal tools, product signals, and third-party data
  • Act as incident manager for escalations requiring nuanced policy, legal, or regulatory interpretation
  • Partner with cross-functional teams to design and implement world-class operational workflows, decision trees, and automation strategies
  • Build feedback loops from casework to inform product, engineering, and policy improvements
  • Develop and maintain playbooks, SOPs, macros, and knowledge resources for internal teams and vendors
  • Lead or contribute to cross-functional projects, from zero-to-one process builds to global operational scale-ups
  • Monitor operational health through case quality audits, SLA adherence, escalation accuracy, and user satisfaction metrics
  • Train and support vendor teams, ensuring consistent quality and alignment with OpenAI’s trust and safety standards
What we offer
What we offer
  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend to fuel your professional growth
  • Daily meals in our offices, and meal delivery credits as eligible
  • Fulltime
Read More
Arrow Right

Senior Operations Specialist, AI Enablement

Lead the end-to-end quality program for AI Moderation. Ensure that human and mac...
Location
Location
United Kingdom , London
Salary
Salary:
50000.00 - 60000.00 GBP / Year
bumble.com Logo
Bumble Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in Trust & Safety
  • Hands-on experience in content moderation operations and quality management
  • Familiarity with moderation systems and conversational AI tools
  • Understanding of the interplay between human review and machine learning models
  • Strong analytical skills
  • Experience digesting large data sets and complex policies into clear, actionable insights
  • Experience in data analysis and reporting
  • Deep understanding of CX & Trust operations, moderation frameworks, and policy enforcement principles
  • Comfortable working with moderation, CX, QA tools and platforms
  • Ability to quickly adapt to new software systems and evolving workflows
Job Responsibility
Job Responsibility
  • Operationalise and scale the AI Moderation QA framework across internal teams and BPO partners
  • Ensure consistent application of quality standards
  • Review and evaluate the accuracy and consistency of content moderation decisions made by BPO teams and machine moderation systems
  • Operationalise structured feedback loops between QA, BPO, CX & Trust Operations, Policy, and Product teams
  • Validate model performance and identify opportunities for improvement
  • Develop quality benchmarks and continuously optimise moderation processes, tooling, and workflows
  • Conduct root cause analysis using moderation data to surface trends, systemic gaps, and actionable insights
  • Enhance moderation policy implementation
  • Provide data-driven recommendations for policy updates
  • Ensure moderation practices adhere to regulatory requirements and community guidelines
  • Fulltime
Read More
Arrow Right

Safety Response Operations Lead

The Global Safety Response Operations Lead is a hands-on team lead who both mana...
Location
Location
Singapore
Salary
Salary:
Not provided
openai.com Logo
OpenAI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years in Trust & Safety, Risk Operations, Investigations, Fraud, Annotation, or platform integrity
  • 4+ years of people leadership or senior-level operational ownership
  • strong decision-maker in ambiguous, high-risk environments
  • communicate complex safety and risk decisions clearly and credibly
  • translate between frontline operations and strategic stakeholders
  • skilled at influencing without authority
  • deeply familiar with content moderation, user safety, fraud, or developer risk frameworks
  • use data, tooling, and automation to improve quality, efficiency, and scale
  • comfortable leading in a 24/7, high-pressure operational environment
Job Responsibility
Job Responsibility
  • Lead and coach a regional team of Safety Response Analysts
  • Own regional operational outcomes, including utilization, SLA adherence, backlog health, and quality benchmarks
  • Handle and oversee the most complex and high-risk cases
  • Contribute directly to frontline work (20–30%), including investigations, enforcement decisions, and regulatory or legal escalations
  • Partner cross-functionally with Product, Policy, Legal, Investigations, and local market teams
  • Drive operational excellence and continuous improvement
  • Identify emerging risks and trends
  • Fulltime
Read More
Arrow Right

Head of EMEA Risk Operations

As the Head of EMEA Risk Operations, you will lead Uber's regional fraud strateg...
Location
Location
Netherlands , Amsterdam
Salary
Salary:
Not provided
uber.com Logo
Uber
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience in risk operations, fraud strategy, marketplace risk, payments risk, trust and safety, or scaled operations
  • Deep understanding of fraud and abuse in complex digital marketplaces, ideally across payments, mobility, delivery, ecommerce, fintech, or platform businesses
  • Proven ownership of P&L-impacting risk metrics such as chargebacks, payment failures, arrears, refunds and appeasements, promo abuse, incentive fraud, account takeover, or marketplace abuse
  • Experience operating in or with EMEA markets, with strong appreciation for the region's regulatory, cultural, payment-method, and marketplace complexity
  • Strong understanding of digital payments, cash-related fraud exposure, identity risk, marketplace incentives, and the trade-offs between risk reduction, growth, cost, and user experience
  • Demonstrated ability to partner with Product, Engineering, Decision Science, Policy, Legal, Compliance, and Regional Operations to deliver outcomes through influence rather than direct technical ownership
  • Strong AI and technical acumen, with the ability to credibly shape the use of AI-enabled tooling, automation, model signals, and operational workflows for fraud prevention
  • Excellent data literacy and structured problem-solving skills
  • Experience leading through ambiguity in a matrixed environment, balancing regional urgency with global product and engineering prioritization
  • Strong judgment and decision-making, especially when managing trade-offs across loss reduction, regulatory expectations, customer experience, operational cost, and business growth
Job Responsibility
Job Responsibility
  • Own EMEA Risk outcomes
  • Lead the EMEA Risk planning cycle end to end
  • Serve as the regional GM for fraud prevention
  • Build the next generation of AI-enabled Risk Operations
  • Shape global Risk technology roadmaps
  • Maintain a proactive risk posture
  • Balance fraud prevention, growth, and user experience
  • Navigate EMEA regulatory complexity
  • Elevate regional operating standards
  • Drive scalable automation and process reinvention
Read More
Arrow Right

Agentic AI Engineer

In Cyclad we work with top international IT companies in order to boost their po...
Location
Location
Poland , Warsaw
Salary
Salary:
Not provided
cyclad.pl Logo
Cyclad Sp. z o.o.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong software engineering experience in production backend or distributed systems
  • Hands-on experience building LLM or agent-based systems (orchestration, tool use, memory/state management, evaluation, monitoring)
  • Proficiency in Python, TypeScript/Node.js, Go, or Java
  • Solid understanding of security operations, including incident response, detection engineering, and threat hunting
  • Experience working with SOC tools (SIEM, SOAR, XDR/EDR, ticketing systems, cloud logging platforms, threat intelligence systems)
  • Knowledge of cloud environments (e.g., Azure, AWS, or GCP), containers, CI/CD pipelines, and Infrastructure as Code
  • Strong security mindset (least privilege, secure coding, secrets management, auditability)
  • Experience with observability tools (metrics, logs, traces, alerting, dashboards)
  • Ability to design systems for production reliability and operational scale
  • Strong communication skills and ability to collaborate with cross-functional teams
Job Responsibility
Job Responsibility
  • Design and implement a secure, scalable platform for agentic AI systems
  • Support multiple LLM backends (hosted, self-hosted, hybrid)
  • Develop agent frameworks including planning/execution loops, memory, and tool use
  • Implement MCP/tooling integrations with standardized interfaces
  • Ensure enterprise-grade architecture: multi-tenancy, RBAC/ABAC, audit logs, telemetry, secrets management, and high availability
  • Build reusable components: tool registry, agent templates, policy frameworks, and deployment patterns
  • Create evaluation and regression pipelines for agent performance, safety, and reliability
What we offer
What we offer
  • Private medical care with dental care (covering 70% of costs)
  • Multisport card (also for an accompanying person)
  • Life insurance
  • Work with talented engineers on large-scale, technically challenging projects
  • Fulltime
Read More
Arrow Right