AI Research Scientist - Voice AI Team Job at Meta (Menlo Park)

Research Scientist, MSL, Realtime AI Voice Team

Meta is seeking AI Research Scientists to join the Realtime AI Voice team in Met...

Location

United States , Menlo Park

Salary:

122000.00 - 181000.00 USD / Year

Software Engineer II, AI

The Customer Experience AI (CxAI) group within Dynamics 365 is pioneering next-g...

Location

United States , Redmond

Salary:

100600.00 - 199000.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience
3+ years of experience designing, building, and maintaining production services and web applications
2+ years of hands‑on experience developing features using conversational AI technologies, including natural language processing (NLP) and speech systems
2+ years of experience working with large language models (LLMs) and retrieval‑augmented generation (RAG) architectures, including applying Responsible AI principles within established frameworks
Experience building and shipping AIpowered features endtoend in production environments
Familiarity with cloudbased AI systems, including deploying and operating services on Azure
Experience with model integration patterns such as prompt engineering, tool/function calling, and evaluation of LLMbased systems
Working knowledge of search, retrieval, or vector databases used in RAGbased solutions
Experience applying Responsible AI practices, including model evaluation, mitigations, and safe deployment considerations
Ability to collaborate effectively with crossfunctional partners (e.g., product, applied science, design) to deliver customerfacing AI features

Job Responsibility

Design, develop, and deploy AI/ML models for customer interaction scenarios including chatbots, voice agents, and sentiment analysis
Integrate LLMs, Retrieval-Augmented Generation (RAG), and advanced analytics into customer service workflows
Collaborate with data scientists, AI researchers, and engineering teams to deliver innovative solutions
Ensure high reliability, scalability, and adherence to responsible AI practices
Monitor and improve model performance and customer outcomes
Troubleshoot live site issues and optimize AI-driven workflows
Work closely with Program Managers and cross-functional teams to deliver customer-centric features

Fulltime

Software Engineer 2 - AI

The Customer Experience AI (CxAI) group within Dynamics 365 is pioneering next-g...

Location

United States , Redmond

Salary:

100600.00 - 199000.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Master’s degree in Computer Science or a related technical field AND 2+ years of professional software engineering experience, OR Bachelor’s degree in Computer Science or a related technical field AND 3+ years of professional software engineering experience, including proficiency in one or more of the following languages: C, C++, C#, Java, JavaScript, or Python, OR equivalent practical experience
3+ years of experience designing, building, and maintaining production services and web applications
2+ years of experience developing features using conversational AI technologies, including natural language processing (NLP) and speech systems
2+ years of experience working with large language models (LLMs) and retrieval‑augmented generation (RAG) architectures, including applying Responsible AI principles within established frameworks
Experience with model integration patterns such as prompt engineering, tool/function calling, and evaluation of LLM based systems
Working knowledge of search, retrieval, or vector databases used in RAG based solutions
Problem solving skills and a demonstrated ability to learn new technologies quickly

Job Responsibility

Design, develop, and deploy AI/ML models for customer interaction scenarios including chatbots, voice agents, and sentiment analysis
Integrate LLMs, Retrieval-Augmented Generation (RAG), and advanced analytics into customer service workflows
Collaborate with data scientists, AI researchers, and engineering teams to deliver innovative solutions
Ensure high reliability, scalability, and adherence to responsible AI practices
Monitor and improve model performance and customer outcomes
Troubleshoot live site issues and optimize AI-driven workflows
Work closely with Program Managers and cross-functional teams to deliver customer-centric features

Fulltime

Senior UX Designer

Microsoft Copilot is redefining how people work, and voice is central to making ...

Location

United States , Multiple Locations

Salary:

119800.00 - 234700.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 4+ years experience working in product or service design
Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 5+ years experience working in product or service design
Equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems)
4+ years of experience in UX design, with at least 2 years focused on conversational interfaces or voice UX

Job Responsibility

Design end-to-end conversational experiences across voice in/out, screen + voice, and vision + voice modalities on Windows, Web, Mobile and across multiple app experiences
Collaborate with LLM service teams to shape prompt strategies, output formatting, and fallback behaviors
Prototype and test multimodal interactions that balance clarity, efficiency, and delight
Define interaction models for turn-taking, interruptibility, and contextual grounding in voice-first and hybrid experiences
Partner with researchers, PMs, scientists, and engineers to validate designs and iterate based on user feedback and telemetry
Contribute to design systems and frameworks that scale across products and platforms

What we offer

Shape the Future of AI: Work on cutting-edge AI experiences that redefine productivity for millions
Global Impact: Collaborate with diverse teams worldwide
Human-Centered Innovation: Make AI more intuitive, inclusive, and trustworthy
Growth & Learning: Access world-class resources and mentorship
Culture of Creativity: Join a team that values experimentation, storytelling, and bold ideas

Fulltime

Senior AI Engineer

We are looking for an experienced and exceptional AI / ML Engineer (Voice Agents...

Location

India , Hyderabad

Salary:

Not provided

Workato

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, or a related field, or equivalent practical experience
5+ years in backend software development using modern programming languages (e.g., Python (strongly preferred!), Golang or Java)
Demonstrated experience building production AI systems including chatbots, virtual assistants, and automated support agents using SLMs, LLMs (commercial, open-source models)
Demonstrated strong foundational understanding and appreciate first principles thinking in ML, NLP (transformer based models)
Expertise in natural language understanding (NLU) and intent classification for customer query interpretation, entity extraction, dialogue state tracking and conversation flow management for building a reliable framework for context engineering
Expertise in tuning streaming ASR and TTS engines, Speech to Speech models for context and domain aware transcriptions and naturalness in voice
Expertise in conversation mining for identifying customer intents, root cause analysis, sentiment, resolution, policy adherence for not just auditing but truly understanding conversations for business outcomes across large enterprise scale
Expertise in working with use case based SLMs for realtime agent coaching and recommendations
Expertise in building knowledge bases and FAQ systems with dynamic content retrieval and self-learning capabilities from support interactions
Experience implementing multi-channel support automation across chat, email, voice, and messaging platforms with consistent context handling

Job Responsibility

Design and implement advanced AI/ML systems with a focus on SLMs, LLMs, AI Agents, and Search architectures
Build conversational AI interfaces that handle multi-turn low latency chat/voice customer interactions, maintain context across sessions, and seamlessly escalate to human agents when necessary
Build production-grade AI pipelines for data processing, model training, fine-tuning, benchmarking (dual-control, fluid model etc.) and serving at scale
Implement feedback loops and continuous learning systems that incorporate customer satisfaction metrics, agent corrections, LLM evaluations, human evaluations and conversation outcomes to improve model performance over time. Reinforce organizational policies based on knowledge bases, conversational data and memory systems
Create AI based analytics dashboards and reporting tools to track automation effectiveness, tracing for identifying bottlenecks, identify common customer pain points, and measure key performance indicators like resolution time, containment rate, and customer satisfaction scores. Quality assurance, management to get actionable insights from customer conversations and create evals for the current generation agents
Lead technical initiatives for AI system integration into existing products and services
Collaborate with data scientists and ML researchers to implement and productionize new AI approaches and models

What we offer

vibrant and dynamic work environment
multitude of benefits they can enjoy inside and outside of their work lives

Senior Applied Scientist

Microsoft Teams is the hub for teamwork that brings together people, content, an...

Location

United States , Redmond

Salary:

119800.00 - 234700.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND 4+ years related experience (e.g., statistics predictive analytics, research)
OR Master's Degree in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND 3+ years related experience (e.g., statistics, predictive analytics, research)
OR Doctorate in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND 1+ year(s) related experience (e.g., statistics, predictive analytics, research)
OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Job Responsibility

Collaborate with cross-functional teams including product managers, engineers, and researchers to design and deliver next-generation voice calling experiences
Apply and fine-tune large foundation models to enhance real-time voice communication, transcription, and summarization
Lead prompt engineering efforts to optimize generative AI capabilities for enterprise-grade calling scenarios
Drive innovation for Microsoft Copilot and other AI-powered features within Teams Calling
Analyze user behavior and system performance to identify opportunities for improvement and personalization
Contribute to the development of scalable machine learning pipelines and experimentation frameworks
Mentor junior scientists and engineers, fostering a culture of technical excellence and growth

Fulltime

New

Principal Applied Scientist

Microsoft Teams is the hub for teamwork that brings together people, content, an...

Location

United States , Redmond

Salary:

139900.00 - 274800.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND 6+ years related experience (e.g., statistics, predictive analytics, research)
OR Master's Degree in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND 4+ years related experience
OR Doctorate in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND 3+ years related experience
OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check

Job Responsibility

Collaborate with cross-functional teams including product managers, engineers, and researchers to design and deliver next-generation voice calling experiences
Apply and fine-tune large foundation models to enhance real-time voice communication, transcription, and summarization
Lead prompt engineering efforts to optimize generative AI capabilities for enterprise-grade calling scenarios
Drive innovation for Microsoft Copilot and other AI-powered features within Teams Calling
Analyze user behavior and system performance to identify opportunities for improvement and personalization
Contribute to the development of scalable machine learning pipelines and experimentation frameworks
Mentor junior scientists and engineers, fostering a culture of technical excellence and growth

Fulltime

Interaction Designer

Work on defining concepts, strategies and digital interface to design artefacts ...

Location

Ireland , Dublin

Salary:

Not provided

Accenture

Expiration Date

Until further notice

Requirements

Strong visual communicator who creates artefacts to share insights with stakeholders
Comfortable collaborating closely with software engineers, data scientists and subject-matter experts
Experience with the creation and delivery of digital products and services
Experience working in agile teams
Experience transferring proofs of concept for implementation
Portfolio required for application

Job Responsibility

Support in solving end-to-end design problems, from identifying user/business needs and generating concepts to defining and creating products and services
Communicate design concepts to internal and external stakeholders for digital products through various artefacts
Explain, discuss, and justify design decisions effectively
provide and receive constructive design feedback
Support the detailed definition of interaction design based on relevant business, technical and design considerations
Support and execute design research activities
Synthesise research to uncover insights and design rapid prototypes for stakeholder testing
Explore and push the boundaries of design by working with emerging technologies such as Generative AI, voice, and mixed reality
Work collaboratively with other designers, innovation practitioners, data scientists, and strategists
Support the wider project team in the day-to-day execution of the project plan

Fulltime

AI Research Scientist - Voice AI Team

Meta

Location:
United States , Menlo Park

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 26, 2026

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