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AI Research Analyst

South Africa, Cape Town · Job Posted March 04, 2026
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Job Description

To provide high quality insights into the top prospects globally who fit Sabio’s “Ideal Customer Profile” (ICP) for AI Transformation. Additionally, you will be identifying key contacts within those prospects who are considered high value targets such as “economic buyers” and “champions”.

Job Responsibility

  • Prospect Identification & Market Mapping
  • Ideal Customer Profile (ICP) Analysis
  • Technology Stack Detection
  • Trigger Event Monitoring
  • Outside-In CX Auditing (Mystery Shopping, Omnichannel & Data Gap Analysis, Voice of the Customer (VoC) Analysis)
  • Strategic Sales Enablement (Hypothesis Generation, Stakeholder Mapping)
  • Stay current with emerging generative AI technologies and contribute to internal capability building

Requirements

  • Proficiency with using applications and tools for research (Zoominfo, Demandbase, 6Sense, LinkedIn etc.)
  • Ability to call a prospect and map and test the customer service and evaluate omnichannel hand-offs
  • Using tools like Brandwatch or advanced search operators on Twitter/X, Trustpilot, and Glassdoor to aggregate unstructured feedback
  • Basics of Salesforce/Dynamics 365 (to input data)
  • Excel, PowerPoint to visualise research for sharing with marketing and sales
  • Speaks fluent English with a strong 2nd language in French/Spanish
  • Analytical Thinking
  • Innovation
  • Collaboration
  • Communication
  • Customer Focus
  • Continuous Learning
  • Sales-Ready Communication
  • Intellectual Curiosity
  • Empathy (Customer & Agent)
  • Hypothesis Generation
  • Root Cause Analysis (Outside-In)
  • Commercial Acumen

What we offer

  • Remote/Flexible work
  • Discovery Medical Aid
  • Connectivity Allowance
  • 15 days paid holiday a year (this includes three Sabio days)
  • Momentum EAP

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